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4.6 stars over the past 12 months
4.6 stars over the past 12 months (4,219 ratings)

Video & Audio Center - Details

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    About Video & Audio Center

    Video & Audio Center has been in business for over 33 years,  providing excellent customer service before and after the sale. We offer  the latest high-tech consumer electronics and custom installation  options. Our goal is to provide affordable solutions for your home  entertainment. We are proud to be a family-owned business, with 3 retail superstores in California. In addition, we operate our own in-house Custom Installation & Home Automation Department, Just One Touch within each of our stores.

    Just One Touch designs and installs  systems featuring state-of-the-art audio video, multimedia,  communications, automation and lighting control components. Just One  Touch specializes in shaping technology to fit your individual  lifestyle. Our goal is to provide simple operation and seamless  architectural integration.
     

    Services 

    • Offer latest technology in consumer electronics   
    • Long term customer satisfaction   
    • Expert Sales Associates   
    • Ready to ship inventory   
    • Factory Authorized Dealers for all brands we sell   
    • We offer career opportunities for over 100 employees

    Affiliations 
    • HTSA   
    • ASID   
    • CEDIA   
    • CEA   
    • PARA 
    • TECH HOME

    Awards   
    • 2014 #1 Independent Retailer in CA and #6 in the USA in CEPro's 100 Highest Revenue Integrators
    • 2013 #1 in California and #6 in the USA in CEPro's 100 Highest Revenue Integrators   
    • 2012 #1 in California and #6 in the USA in CEPro's 100 Highest Revenue Integrators   
    • 2012 Twice Excellence in Retailing Award   
    • 2011 #1 in California and #3 in the USA in CEPro's 100 Highest Revenue Integrators   
    • 2010 #1 in California and #2 in the USA in CEPro's 100 Highest Revenue Integrators   
    • 2009 #1 in California and #4 in the USA in CEPro's 100 Highest Revenue Integrators   
    • 2008 #1 in California and #5 in the USA in CEPro's 100 Highest Revenue Integrators 2008 #5 in CEPro's 100 List of Top Integrators   
    • 2007 #1 in CEPro's Top Custom Retailers in California and #5 in the USA   
    • 2007 #10 in CEPro's 100 List of Top Integrators   
    • 2006 #1 in CEPro's Top Custom Retailers in California and #5 in the USA   
    • 2006 Top Sales Volume in US Western Region - Control4   
    • 2006 #13 in CEPro's 100 List of Top Integrators   
    • 2005 Theo Kalomirakis Best Home Theater Architecture by CEDIA and AIA   
    • 2005 Best Media Room by CEDIA   
    • 2005 #6 in CEPro's Top 20 Custom Retailers   
    • 2005 #11 in CEPro's 100 List of Top Integrators   
    • 2004 #5 in CEPro's Top 20 Custom Retailers   
    • 2004 #17 in CEPro's 100 List of Top Integrators   
    • 2003 #9 in CEPro's Top 20 Custom Retailers

    Publications / Media   
    • 02.2014 Tell Magazine – Sony Tosses a Curve Ball…65S990A Curved TV debuts at Video & Audio Center   
    • 01.2014  Consumer Electronics Show, Las Vegas   
    • 10.2013  KTLA Morning News: Sony Curved TV   
    • 10.2013  Twice Magazine – Sony Debut 65-inch Curved LED TV at Video & Audio Center   
    • 09.2013 Twice Magazine - Video & Audio Center holds LG College Football Event   
    • 07.2013  HD Living Magazine – Worldwide Introduction of LG's New 4K Ultra HDTVs…   
    • 07.2013  ABC Channel 7 – LG 4K Press Conference – Video & Audio Center   
    • 07.2013  KTLA Tech Report: Ultra High Definition by CEA  
    • 01.2008  HD Living   
    • 03.2006  Robb Report Home Entertainment   
    • 03.2006  CNBC news feature on the Just One Touch Home   
    • 01.2006  Sound & Vision   
    • 11.2005  Electronic Lifestyles   
    • 11.2005  CEDIA News   
    • 08.2004  Twice Magazine   
    • 04.2003  CEPro Magazine
     

    The VAC Difference

    We built our rock solid reputation by offering the highest quality good at the most competitive prices. We pride ourselves on setting the trend for customer service. Today, there are dozens of mail order, or Internet only retailers; why trust your business to a Company that's never dealt with a live person or is operating from some warehouse, or garage? Your peace of mind is very important to us, and we'll do whatever it takes to make sure your shopping experience with us is pleasurable, and secure. If you are in the area, please accept our invitation to visit our stores, you'll quickly notice how clean and well stocked they are. We know you'll appreciate our professional, courteous sales & support staff. Add to that the Nation's Largest Sony Selection, and you'll quickly agree that you're not just a voice or an email address to us! We promise to deliver that same high quality product, service and support (and competitive pricing) to all of our Internet customers. So sit back, relax and shop from the convenience of your home or office. We hope you enjoy your visit.

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    Video & Audio Center Shipping Rates



    Listed below are shipping details for Video & Audio Center, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Two-Day
    Continental US StreetETA3 - 5 business days1 - 3 business days2 business days
     per Item$0.00$0.00$0.00
     per Weight (lbs)$0.00$2.95$3.95
     per Shipment$0.00$12.95$13.95


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Video & Audio Center Shipping Policies


    If you qualify for FREE Shipping but your order also contains one or more ineligible items,
    you'll be charged shipping fees for those ineligible items. Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for
    FREE Shipping. Excludes items that do not include a statement that they are eligible for
    FREE Shipping next to their price. Also excludes certain oversize items. Offer cannot be combined with any other offer. Offer only applies to GROUND shipping.
    Note that this offer is only valid for orders shipped within the continental U.S.
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    Video & Audio Center Tax Information

    Video & Audio Center will only charge sales tax on orders being shipped within California state. All order shipped out of California will not be charged sales tax.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Video & Audio Center with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Video & Audio Center's Privacy Policy.

    Video & Audio Center's Privacy Policy

    We at Video & Audio Center believe that you have the right to know how your personal information may be used or disclosed. You take your privacy seriously, and we respect your concerns. We have created this privacy policy in order to educate you as to as to how we collect information, what we do with it, and what controls you have. Please read it carefully, and if you have any questions or concerns, please contact us at 1-866-822-2289.

    This privacy policy applies only to personal information collected via this website, and not to any other activities of Video & Audio Center. Personal information means information about you that is personally identifiable like your name, address, e-mail address, phone number, or credit card information, and that is not otherwise publicly available. This policy does not apply to the practices of companies that Video & Audio Center does not own or control, or to people that Video & Audio Center does not employ or manage.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    All Returns Require Prior Authorization

    No returns will be accepted without an RMA # - Please send us a message through the Amazon email system for a Return Authorization Number. Any item returned without authorization will be refused.

    Return of New Items

    VIDEO & AUDIO CENTER allows you to return any new, factory-sealed and unopened merchandise within 10 days of your purchase date. You may choose a full-credit product exchange or a full credit by the same means payment was made. You will receive the purchase price less shipping charges (Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit).

    All returned merchandise must be unregistered, in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards.

    Return of Damaged or Defective Items

    We suggest you to keep the manufacturer's box for at least 30 days in case there would be an issue or if you wish to return the unit.

    DAMAGED ITEMS

    VIDEO & AUDIO CENTER allows you to return a damaged item within 48 hours from the time the unit gets delivered.

    We make every effort to prevent shipping damages. For TV's that are 50" and above, It Is Extremely Important That You Inspect The TV For Damages Before The Driver Leaves. If your TV appears damaged, you should refuse it. Once you sign for it or open the box you cannot claim in-transit damage.

    If the driver has left and you found out that your package is damaged, immediately contact our customer service at (866) 822 2289.

    Please note that due to the time constraints to file a shipping damage or loss claim, all shortages, missing or damaged items must be reported within 48 hours of receipt of the product otherwise, it will not be accepted.

    DEFECTIVE ITEMS

    VIDEO & AUDIO CENTER allows you to return a defective item within 10 days from the day the unit gets delivered.

    In the unlikely event that a TV is defective, the warranty is to be handled thru the manufacturer. A service can be arranged with them so a technical expert can assess the television. If service does not resolve the issue, a case number needs to be requested from them so we can arrange with our carrier to contact you to schedule an exchange or return.

    Defective products must be returned in the original box woth all packaged materials including any and all promotional materials shipped with the product. THE UPC LABEL MUST BE INTACT and THE SERIAL NUMBER ON THE PRODUCT MUST MATCH THE SERIAL NUMBER ON THE ORIGINAL BOX. The original product must be returned no later than 10 days from the receipt of your return authorization number. Any merchandise that does not have a return authorization number will be refused.

    Please allow severn to ten (7-10) business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.

    In the event that the unit has been shipped outside the United States, the customer is responsible in shipping the unit back to the US address where it was originally shipped to and it needs to be done within thirty (30) days from the date the TV was delivered to the original US address. Also note that a damaged claim due to shipping cannot be filed anymore once the unit gets shipped outside the US.

    Non-Returnable Items

    VIDEO & AUDIO CENTER is unable to accept returns of the following:

    • Televisions over 20 inches
    • No refunds or exchanges on used or opened merchandise
    • No refunds on labor and/or installation services
    • No refunds on consumables including but not limited to recordable media, photo paper, digital memory, tapes, batteries, CD/DVDs, etc.
    • No refunds on opened computer software, movies, music and video games. (To get credit for these items, they must be unopened. If the original is damaged or defective, please see details above).
    • No refunds on special order merchandise
    • No refunds on any product with a service activation feature.

    Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details above.

    Restocking Fee

    In the event an item is returned/exchanged, there will be a restocking charge of up to 15% to be levied with the sole discretion of Video & Audio Center. This fee apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.

    Price Match

    VIDEO & AUDIO CENTER does not price match with other sellers on Amazon. For all the other sellers, they should be an authorized dealer, they should have the unit in stock, they should offer FREE shipping and the price we will match is after sales tax.

    Contact this seller Phone: 1-866-822-2289

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.