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Frequently Asked Questions
1. Question: Can I return my purchase in-store?
Answer: Unfortunately not. You must initiate the return to Sunglass Hut within your Amazon account.
2. Question: Do I have to pay for shipping and returns?
Answer: No, shipping and returns are free as part of the Sunglass Hut Experience!
3. Question: How long until I receive my order?
Answer: Orders ship Monday through Friday and are UPS Ground shipped for free. Delivery is between 2-7 business days based on†your address.
Sunglass Hut - Details
For questions regarding products, order delivery, or returns, please contact Sunglass Hut Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About Sunglass Hut
Welcome to Sunglass Hut, the world's leading authority on premium sun-wear. With over 2,000 stores across the globe, we're the destination for the top brands, latest trends, exclusive styles and comprehensive sunglass service.
Sunglass Hut has seen remarkable growth since its 1971 debut as a small kiosk in a Miami mall. Today Sunglass Hut stores can be found in fashionable shopping districts around the world - from North America, Europe and the Middle East to Australia, South Africa, Hong Kong and beyond.
1971: Optometrist Sanford Ziff sets up a freestanding Sunglass Hut kiosk in Miami's Dadeland Mall.
1986: Ziff opens his hundredth Sunglass Hut outlet in Miami, achieving sales of $24 million a year.
1986: Ziff sells a 75% stake in Sunglass Hut to Connecticut investment firm Kidd, Kamm & Co. for $US35-million and the business is incorporated under the name Sunglass Hut International, Inc.
1989: Ziff retires from Sunglass Hut. He and his family retain a 25% stake in the business, but are no longer involved in its day-to-day operation.
1991: Sunglass Hut's annual sales surpass $100 million, and the Ziff family sells the portion of Sunglass Hut in their control.
1993: Sunglass Hut International, Inc. becomes a public company, with an initial public offering of US$70-million.
1996: Sunglass Hut reaches a 30% share of the sunglass market in the United States. The company also begins selling watches under the names Watch Station, Watch World, and as combined Sunglass Hut-Watch Station stores.
1998: Sunglass Hut enters the world of ecommerce, giving customers the ability to buy sunglasses on its US website, sunglasshut.com.
2000: The Luxottica Group acquires Sunglass Hut, paying US$653 million and taking possession of 1,300 Sunglass Hut stores, 430 Sunglass Hut-Watch Station combination stores and 228 stores operating under the Watch Station or Watch World banners.
2003: Sunglass Hut repositions its brand identity to emphasize sunglass fashion.
2008: Sunglass Hut teams up with Nicaraguan artist Chris Mendoza to create individualized pairs of Ray-Ban Wayfarers on location at Sunglass Hut's SoHo store in New York.
2009: Sunglass Hut and Prada create a one-week-only Prada concept store in the Rockefeller Centre, New York.
2009: Sunglass Hut introduces Social Sun, a series of in-store photo kiosks that allow customers to photograph themselves trying on sunglasses and post the photos to Facebook or send them to friends via email or text message.
OneSight - Our Commitment to Clear Vision
Sunglass Hut is proud to be part of OneSight, a charitable program dedicated to helping people around the world get the eye care they need to see clearly.
One World. One Passion. OneSightSM.
At Sunglass Hut, we care about our community and we're committed to giving back. That's why we're proud to be part of OneSight.
Learn more at OneSight's website.
What is OneSight?
Founded in 1988 and inspired by Sunglass Hut, OneSight is a family of charitable programs dedicated to improving the vision of people in need through outreach, research and education.
Why is it important?
More than 314 million adults and children worldwide suffer from poor vision because they don't have access to eye exams and glasses. Through OneSight, Sunglass Hut employees volunteer with doctors and other partners to bring eye care and eyewear to OneSight Global Eye Care Clinics. To date, we've helped over six million people around the world see more clearly.
OneSight also funds research and education programs, including vision preservation grants and scholarships to students pursuing degrees in Optometry.
How Can I Help?
Supporting OneSight is simple. You can make a difference just by donating your used sunglasses or prescription eyewear at a†Sunglass†Hut Store†near you. Trained OneSight volunteers will clean and refurbish your donation and deliver it to someone in need at a OneSight Global Eye Care Clinic.
Donation boxes are located in every Sunglass Hut store. We gladly accept non-prescription sunglasses as well as women's, men's and children's prescription glasses and bi-focals.
You can also make monetary donations to the OneSight Foundation to help fund One Sight programs in your own community, in North America and around the world.
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Sunglass Hut Shipping Rates
Sunglass Hut offers free shipping and returns in the U.S.
NOTE: Weekends and holidays are not considered business days. Weekend orders ship on Monday.
For all orders placed after 2 pm EST, please allow one day for processing. Orders will then be shipped the following day.
Listed below are shipping details for Sunglass Hut, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardTwo-DayOne-Day Continental US Street ETA 3 - 5 business days 2 business days 24 hours per Item $0.00 $8.95 $17.95 per Weight (lbs) $0.00 $0.00 $0.00 per Shipment $0.00 $8.95 $17.95 Continental US PO Box ETA 3 - 5 business days --- --- per Item $0.00 --- --- per Weight (lbs) $0.00 --- --- per Shipment $0.00 --- --- Alaska and Hawaii Street ETA 3 - 7 business days --- --- per Item $0.00 --- --- per Weight (lbs) $0.00 --- --- per Shipment $0.00 --- --- Alaska and Hawaii PO Box ETA 3 - 7 business days --- --- per Item $0.00 --- --- per Weight (lbs) $0.00 --- --- per Shipment $0.00 --- --- US Protectorates Street ETA 4 - 8 business days --- --- per Item $0.00 --- --- per Weight (lbs) $0.00 --- --- per Shipment $0.00 --- --- US Protectorates PO Box ETA 4 - 8 business days --- --- per Item $0.00 --- --- per Weight (lbs) $0.00 --- --- per Shipment $0.00 --- --- APO/FPO Street ETA 18 - 32 business days --- --- per Item $0.00 --- --- per Weight (lbs) $0.00 --- --- per Shipment $0.00 --- --- APO/FPO PO Box ETA 18 - 32 business days --- --- per Item $0.00 --- --- per Weight (lbs) $0.00 --- --- per Shipment $0.00 --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Sunglass Hut Promises
- Easy Come Easy Go
Free shipping and returns
in the U.S.
- Fit For You
Custom fittings in every new pair
- 90 Day Do-Over
No questions asked 90 days returns
- Year In The Clear
Get 50% off a replacement pair if
your sunglasses get damaged within 1 year
- Polished and Primped
Free cleaning and adjustments for life
- Authentic Sunglasses Guaranteed
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Taxes are calculated on every order. Sunglass Hut collects taxes on all purchases.
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- Easy Come Easy Go
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Sunglass Hut values the privacy of your personal data.
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Returns and Refunds
Free and Easy Returns
Sometimes things just don't work out. And we totally understand. So if you're not thrilled with your purchase, you've got 90 days to return it for either a full refund or an exchange.
Returning online purchases by mail is super easy and always free.
Here's what to do:
††† 1.) Repackage your purchase, making sure to include your proof of purchases, along with your order number, name, address and telephone number.
††† 2.) Initiate a return within your Amazon.com account.
††† 3.) Use the Return Label included with your purchase and attach it to your package and print and include the Amazon Return Merchandise Authorization (RMA) in the box.
††† 4.) Drop your package at any UPS store, UPS Drop Box or simply hand it to a UPS driver.
††† 5.) Track your return at UPS.
It usually takes 3/5 business days to process your return once it's received at our Customer Care Center. Remember, your package needs to be post-marked on or before 90 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.
Free UPS Return Shipping uses UPS Ground service. Customers bear the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from UPS at Sunglass Hut's Customer Care Center.
If you don't want to use Free UPS Return Shipping, you can always mail your package back on your own to the following address:
††† Sunglass Hut Customer Care Center
††† Attention: Online Returns Department
††† 4638 Shelby Drive
††† Memphis, TN 38118
In this case, you'll be responsible for paying shipping costs.
Contact Sunglass Hut:
Mon.-Fri. †8 AM to 9 PM EST
Sat. †8 AM to 6 PM EST
Sun. †1 PM to 6 PM EST
Contact this seller Phone: 1-800-786-4527
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.