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Frequently Asked QuestionsQ: Do you accept returns?
A: You can return your product in its original package and condition. Any item(s) being returned not due to our error will be assessed a 20% restocking fee.
Q: What shipping methods do you offer?
A: We ship via USPS Parcel Post, First Class, Priority or FedEx Ground.† Please call for expedited shipping methods.
Q: My order shipped and my address provided is wrong, what do I do?† Missing apartment/suite number?
A:† You must contact us immediately with the address change.† Once the package leaves our warehouse, we are not responsible for lost packages with an incorrect/incomplete address.
Q: Can you ship syringes or needles to my state? Catheters?
A: If the shipping address is located in Illinois, we require a valid state medical license.† Any orders for catheters, no matter their location, require a medical license from their respective state.† An e-mail will be sent to you within 1 business day of ordering this type of product (excluding weekends); any orders without a license after 4 days will be canceled.† Please contact us for additional information.
Q: What if I ordered the wrong size scrub?
A: You may either return the merchandise for a refund (less shipping), or an exchange.† We require the buyer provide us a major credit card or paypal e-mail address for the re-ship fee. Any order without this information will be held.
Q: Will you ship outside the contiguous United States?
A: At this time, we are limiting our shipments to the lower 48 states.
Q: Will I receive a tracking number for my order?
A: Yes.† Most orders ship out same day using the methods above.† Once a package ships, we will provide Amazon the tracking number(s) for the order.† Please do not e-mail us for a tracking number, as we are restricted from providing this information via e-mail.
Q: Are you able to ship an order to APO/FPO address?
A: Please call us at 800-544-7521
MedVetInternational - Details
For questions regarding products, order delivery, or returns, please contact MedVetInternational Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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Med-Vet International has been a retailer of products in the medical field since 1984. We keep our business family on a personal level to better serve your needs. From our family to yours, from our business to yours, thank you for choosing Med-Vet International.
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MedVetInternational Shipping Rates
If you require expedited shipping (overnight priority, overnight standard, 2nd day, 3rd day express) please contact us immediately.† Most packages arrive at their destination within 1-2 days, 2-4 on either coast.
Listed below are shipping details for MedVetInternational, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)Standard Continental US Street ETA 3 - 5 business days per Item $0.00 per Weight (lbs) $1.00 per Shipment $4.49 Continental US PO Box ETA 3 - 5 business days per Item $0.00 per Weight (lbs) $1.00 per Shipment $4.49
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
All orders will ship USPS First Class, Priority, or FedEx Ground from Northern Illinois.† If you require expedited shipping on your order, please call us with your 17 digit order number, or if you do not have one, your full shipping address.† Additional fees will apply for expedited shipping.
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Sales tax is not separately calculated and collected in connection with items ordered from MedVetInternational through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from MedVetInternational may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from MedVetInternational through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
MedVetInternational values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact MedVetInternational to get information about any additional policies that may apply:
Contact this seller Phone: 800-544-7521
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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