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Frequently Asked Questions

 

DimpleChild - Details

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    About DimpleChild

    Return policy:

    DimpleChild hopes you will be completely satisfied with your purchase. If, however, you wish to return an item(s), DimpleChild will issue a refund providing that the following conditions are met:

    • The order is not a custom order

    • The item(s) is in its original mint condition

    • The item(s) is returned within thirty days

    • Shipping costs are paid by the customer

    • Item(s) that qualify for free shipping will incur shipping charges if returned

    Instructions for returns:

    Contact DimpleChild for a RA (return authorization). Repackage the item(s) securely in its original packaging to prevent damage during shipping. If the original packaging cannot be used, it is the customer's responsibility to procure proper packaging that will protect the item(s) from shipping damage. Any damage that results from inexpert packaging will be deducted from the refund cost. In addition, please be sure to insure the package and obtain the tracking number from the shipping provider. Packages do get lost, and we are not responsible for returns that were never received by our warehouse. DimpleChild issues refunds within 2-3 business days of receipt of the item(s).

    Occasionally, returned items may be subject to a re-stocking fee of up to 25% in addition to the shipping & handling charges. Please contact us if you have any questions.

    Furniture returns:

    Most of the furniture on DimpleChild is custom made especially for you, according to your specifications. Consequently, they cannot be returned or exchanged. If the furniture does not have the custom information on the page, it can be returned according to our return policy.

    Custom, made-to-order products:

    Furnishings, bedding, accessories or any other item that DimpleChild custom designs for you must be paid in full at the time of order. Since these items are manufactured exactly to your specifications, they cannot  be accepted back for return or exchange. Neither can they be cancelled after 24 hours from placing your order.

    DimpleChild has an array of fabric and finish samples which are gladly supplied upon request. To ensure that you select the right color and finish for your home decor, contact one of our design consultants to request a sample before you purchase a custom item.

    Damages or defects:

    In the event an item has arrived to you in imperfect condition, due to shipping or otherwise, DimpleChild will assume all reasonable expenses to correct the problem. However, your cooperation is required. Please retain all packaging and be willing to provide photographs to the freight company, if necessary.

    We strongly urge you to inspect your purchase immediately upon receipt. If you receive a damaged piece, please indicate it on the bill of lading. The statute of limitations on filing damage claims varies among carriers, so it is imperative to handle problems as quickly as possible to avoid missing the deadline.

    The responsibility for payment is yours, but DimpleChild will work with you to quickly replace either the damaged part or entire piece, as deemed appropriate. There is no additional cost to you for this service.

    If you refuse to allow DimpleChild to repair or replace your item and insist on returning it due to a minor defect, DimpleChild will not refund shipping costs. Any custom item that you want to refuse to allow DimpleChild to repair and want to return, will incur a 10% restocking fee and shipping costs will be paid by the customer.

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    DimpleChild Shipping Rates

    Purchasing a new piece for your home is always exciting, and we want to get it to you as swiftly as possible. We process your order as soon as we receive it and prepare it for shipping. Approximate shipping time is listed next to each item.

    We offer two shipping options:
    A. Standard Delivery
    B. Premier Delivery

    When you choose Standard Delivery, our carrier will deliver your purchase to your front door. Standard Delivery is ideal for smaller items, such as bedding, pillows, etc.

    When you choose Premier Delivery, our carrier will deliver your purchase to the exact area of your home where you wish it to be placed. He or she will then unpack the item and dispose of any containers or wrapping. We offer this service as a convenience to you.

    Each furniture piece will have a Standard Delivery cost and Premier Delivery cost listed next to it.


    Listed below are shipping details for DimpleChild, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Continental US StreetETA3 - 5 business days
     per Item$0.00
     per Weight (lbs)$0.50
     per Shipment$4.75
    Alaska and Hawaii StreetETA3 - 7 business days
     per Item$0.00
     per Weight (lbs)$1.00
     per Shipment$5.00
    APO/FPO StreetETA18 - 32 business days
     per Item$0.00
     per Weight (lbs)$3.00
     per Shipment$20.00
    APO/FPO PO BoxETA18 - 32 business days
     per Item$3.00
     per Weight (lbs)$0.00
     per Shipment$20.00


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    DimpleChild Shipping Policies

     

     

    Purchasing a new piece for your home is always exciting, and we want to get it to you as swiftly as possible. We process your order as soon as we receive it and prepare it for shipping. Approximate shipping time is listed next to each item.

    Most of our items are shipped via UPS. Larger items are shipped with special truckers; the flat freight charge is listed next to the item.

    We only ship to the continental USA.

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    DimpleChild Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from DimpleChild through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from DimpleChild may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from DimpleChild through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide DimpleChild with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to DimpleChild's Privacy Policy.

    DimpleChild's Privacy Policy

    At DimpleChild we know how much you value your privacy and work hard to protect it. We guarantee never to sell your email address or other personal information to solicitors or third parties of any sort. Our secured server protects your data, ensuring confidentiality.

    We appreciate the trust you place in us and are dedicated to upholding your privacy. Shop with confidence.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

     

    Return Policy:

    We hope you will be completely satisfied with your purchase. If, however, you wish to return an item, we will happily refund you, providing the following conditions are met:

    -The item is not a custom order (made exclusively for you).
    -The item is in the exact same condition as when purchased.
    -The item is returned within thirty days.
    -Shipping costs are paid by customer.

    Customers may choose to receive store credit or a refund to their credit card. We will refund full merchandise value in terms of store credit or merchandise value less 15% restocking fee to your credit card. 

    If you like to return a gift that you received, DimpleChild will credit you in terms of store credit.

    Damaged Merchandise:
    We strongly urge you to inspect your purchase immediately upon receipt. If you receive a damaged piece, please indicate it on the bill of lading. The statute of limitations on filing damage claims varies among carriers, so it is imperative to handle problems as quickly as possible to avoid missing the deadline.

    The responsibility for payment is yours, but DimpleChild will work with you to quickly replace either the damaged part or entire piece, as we deem appropriate. There is no additional cost to you for this service. Please note that we cannot assume responsibility for damages reported or incurred after 30 days of receipt of your order. We are happy to provide the manufacturer's information in case a replacement part is needed.

    Contact this seller Phone: 888-317-5102

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

     

    Gift Wrapping

    Some merchants offer gift wrapping for an additional fee. If DimpleChild offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.