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Frequently Asked Questions
Q: I received an email from Amazon and estimate arrival time is longer than what I expected. Why is it slower than shipping method I purchased?
A: Amazon give 36 hours of handling time for sellers to pack and ship. We try to process item in less than 24 hours. Most of time your item will arrive faster than estimate arrival time. If you need item in less than 3 days or want item in specific date, please contact us before purchase or purchase 2nd day air.
Q: I paid for Expedite Shipping for 1~3 days. It is past 3 days, where is my product?
A: Expedite shipping is not overnight shipping. If you are in same state as our warehouse, it will arrive the next day. We will use any shipping method so that item arrives in 3 days of ship day. Please note that Amazon does not include weekend, holiday or handling time in estimate shipping time.
Q: I purchased Expedited Shipping on Friday, it is now Monday where is my package?
A: Your payment may not have processed in Amazon and arrived in our system in time for last minute shipping call. We process Friday afternoon orders on following Monday. Once we process on Monday it will arrive in 1 or 3 days depending on your location.
Q: I made a purchase but I don't need it anymore. Can I return?
A: Yes you can return. Do not open the package and write "REFUSE" on the box. Simply drop it off at the post office or give to postman. Once it returns we will provide Full refund less shipping and handling.
CSTMALL - Details
For questions regarding products, order delivery, or returns, please contact CSTMALL Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About CSTMALLWelcome to CST, your AMAZON outlet for amazing values on merchandise!
At CST, our commitment to excellence in providing quality merchandise at unbeatable prices has strengthened our company. We do not have hundreds of sales people nor carry millions of dollars worth of inventory, but we have a network of honest people taking care of each of our customer's orders. Thus, we have less overhead spending and are able to give you far better prices than those big guys. Once you get to know us, you will love the way we treat you from beginning to the end. CST is simply the best of the best.Thank you for shopping at CST!
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CSTMALL Shipping Rates
Listed below are shipping details for CSTMALL, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days per Item $0.00 $0.00 $0.00 per Weight (lbs) $1.00 $2.00 $2.99 per Shipment $2.95 $5.95 $19.99 Continental US PO Box ETA 3 - 5 business days 1 - 3 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $1.00 $2.00 --- per Shipment $2.95 $5.95 --- Alaska and Hawaii Street ETA --- 1 - 3 business days --- per Item --- $0.00 --- per Weight (lbs) --- $2.00 --- per Shipment --- $6.95 --- Alaska and Hawaii PO Box ETA --- 1 - 3 business days --- per Item --- $0.00 --- per Weight (lbs) --- $2.00 --- per Shipment --- $6.95 --- US Protectorates Street ETA --- 2 - 4 business days --- per Item --- $0.00 --- per Weight (lbs) --- $2.00 --- per Shipment --- $6.95 --- US Protectorates PO Box ETA --- 2 - 4 business days --- per Item --- $0.00 --- per Weight (lbs) --- $2.00 --- per Shipment --- $6.95 --- APO/FPO Street ETA 18 - 32 business days 8 - 16 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $1.50 $2.00 --- per Shipment $4.95 $6.95 --- Canada ETA 5 - 10 business days --- --- per Item $0.00 --- --- per Weight (lbs) $6.95 --- --- per Shipment $5.95 --- --- Europe ETA 10 - 20 business days --- --- per Item $0.00 --- --- per Weight (lbs) $8.95 --- --- per Shipment $7.95 --- --- Asia ETA 10 - 16 business days --- --- per Item $0.00 --- --- per Weight (lbs) $8.95 --- --- per Shipment $7.95 --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $11.98 $17.98 $16.95 $44.95 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $11.98 $17.98 $14.29 $44.95 DVDs $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
FREE SHIPPING products will be shipped using standard shipping company at our descretion. All refunds when returned for RMA will be charged with Actual cost we used to ship to you.
Our shipping department will make every possible effort to have your item arrive on time.
We use new high quality packing materials to ensure protection of your order from being damaged during shipping.
We follow shipping guidelines and regulations by Amazon. We try to process all orders within 24 hours of payment.
However, there may be some delays in handling time as well as delivery time during holidays and weekends or if there is an error in shipping address.
Please make sure to learn Amazon Shipping Policy and calculate correct estimate arrival time using the charts below before asking us question about shipping.
We ship from West Coast so please allow maximum shipping time to East Coast when making an estimate.
Be sure to know that Expedited Service is not an Overnight Service. Most of our customers receive shipments in 1~3 days from the day we ship.
We simply process Expedite orders faster than Standard service and use faster shipping method so that it arrives within Amazon Shipping guideline.
Please contact us if you have any question about arrival time before making payment.
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Sales tax is not separately calculated and collected in connection with items ordered from CSTMALL through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from CSTMALL may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from CSTMALL through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
CSTMALL values the privacy of your personal data.
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Returns and RefundsWelcome to CST, your AMAZON outlet for amazing values on merchandise!
Products are warranted solely by the manufacturer. The complete warranty is included with the product and is subject to the conditions set forth by the manufacturer. CSTMALL offers an exclusive 30-day exchange/refund policy on mail order and web purchases.
If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a Return Authorization from CSTMALL. Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. Web and mail order purchases require an RMA (Return Merchandise Authorization) number. For an RMA (Return Authorization) number, E-mail Customer Service at (Amazon@cstmall.com). Please note that an RMA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.
- All returns must be packed in an outer shipping carton with valid RMA # written on the outside of the shipping carton.
- A copy of your original invoice must be included in your return package.
- Please note: our Returns Receiving Department will refuse any package that does not have a valid RMA#. There are no exceptions. (Amazon@cstmall.com)
- Please ship your parcel back to us Freight Prepaid. We suggest that you use UPS Ground Service "Insured". You are responsible for return shipping.
Note: "99% of initially diagnosed "Potentially Defective Products" turn out to be configuration or compatibility issues and are not "Defective Products".
Send pre-authorized returns to:
8152 SW Hall Blvd #217
Beaverton, OR 97008Thank you for shopping at CST!
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.