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Frequently Asked Questions
Q: Do you have a physical location?
A: Luggage Pros is a division of one of the largest luggage specialty stores in the Midwest. We've been in business for more than 28 years, and are family-owned and operated.
Q: Do I pay sales tax?
A: You only pay sales tax on orders being shipped to Minnesota.
Q: Do you ship to PO Boxes?
A: As long as you have a valid billing address and physical shipping address, this can be arranged. Please call Luggage Pros at 1-800-595-5456 for further assistance.
Q: Do you ship to APO/FPO addresses?
A: Luggage Pros understands the difficulty our service men and women, and their families, encounter when ordering online. We are committed to making your shopping experience as pleasant as possible. Please call us at 1-952-545-3375 for further assistance, or email us at service@LuggagePros.com.
Q: What if it's not in stock?
A: We will contact you via email should your order be out of stock or on a backorder status at the manufacturer.
Q: Will I be charged if it's on backorder?
A: At Luggage Pros, you will not be charged until your item ships.
Q: What if I don't like it?
A: We have a 30-day return policy, should you wish to return your order. See our return policy for further details.
Q: How can I get it repaired?
A: Most items are covered under a manufacturer warranty, anywhere from 1 year to lifetime. Warranties generally cover manufacturer defects and workmanship flaws, although some differ.
Q: What if I can't find it?
A: Chances are, if you can't find it on the site, we stock it in our retail location, or can order it. Call Luggage Pros at 1-800-595-5456 for further assistance or email us at service@LuggagePros.com.
Q: What is an authorized Internet retailer?
A: This is a retailer that is authorized by the manufacturer to sell that company's goods online. This does not include private individuals, auctions, or used good dealers.
Q: Can I get a catalog?
A: At this time, we do not have a print catalog of all products carried online. Detailed descriptions, images, and product specifications are available at our website for all items currently available online.
Q: How can I be removed from your mailing list?
A: To be removed, please send your request to specials@LuggagePros.com.
Luggage Pros - Details
For questions regarding products, order delivery, or returns, please contact Luggage Pros Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Luggage Pros
The Luggage Pros story began in 1974, when our family owned and operated luggage specialty store opened in a suburb of Minneapolis, Minnesota. Our simple business philosophy combined high quality, name brand luggage, business cases and travel accessories with exceptional customer service and prices. We have developed strong authorized relationships with the luggage industry's most important brands including Tumi, Hartmann, Swiss Army, Travelpro, Boyt and Samsonite. In 2005 Briggs & Riley named us "Independent Retailer of the Year".
Our tradition of outstanding customer service and selection now continues to grow on the Internet, where Luggage Pros is committed to helping online shoppers find the right luggage at the best price. Our knowledgeable customer service professionals are dedicated to providing outstanding support throughout the ordering process, and developing lasting relationships with our customers.
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Luggage Pros Shipping Rates
The shipping cost for items in the United States is $6.95. That is a flat rate for all of the USA. Alaska, Hawaii, and US Territories excluded.
Luggage Pros ships to all Alaska / Hawaii / US Territories addresses via The United States Postal Service. Additional charges will need to be applied. Average shipping charges are typically between $5 and $25 per product based on the size of product/s ordered.
Luggage Pros also ships Internationally. To ship Alaska / Hawaii / US Territories or internationally, please call 1.800.595.5456.
International Shipping Price Ranges
Canadian Shipping All Other International Small Items [$15 - $20] [$25 - $40] Medium Items [$25 - $35] [$40 - $65] Oversize Items [$35 - $50] [$60 - $75]
If an item needs to be expedited, please give us a call for the shipping quote.
Listed below are shipping details for Luggage Pros, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping Rates for all products (excluding Books, Music, Video and DVD) All Regions Continental US Continental US Street · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to $99.99 $6.95 $100.00 to Up $0.00
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
We ship using standard ground shipping when we ship out of our warehouse and shipping time is around 3-5 business days. We use the major carriers, FedEx, FedEx SmartPort, UPS, and USPS. Ship time can also vary. Generally, the latest shipping will take is 2 weeks.
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Sales tax is not separately calculated and collected in connection with items ordered from Luggage Pros through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Luggage Pros may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Luggage Pros through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Luggage Pros respects the privacy of every individual who visits our website.
This Privacy Statement outlines the information we will collect and how we will use that information.
This Statement will also instructs you on what to do if you do not want your personal information collected when you visit our website.
We will not collect your name, address, telephone number, or e-mail address unless you provide it to us voluntarily. However, we may attempt to collect such information if we believe your use of this website violates any laws. If you do not want this information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please contact us at the e-mail address listed at the bottom of this Statement. We will use reasonable efforts to delete your information from our existing files. When you do provide us with personal information, we may use that information in the following ways, unless stated otherwise: we may store and process that information to better understand your needs and how we can improve our services. We may also use that information to contact you. However, we will not provide that information to third parties.
We have no intention of collecting any personal information (that is, name, address, telephone number, or e-mail address) from individuals under eighteen years of age. Where appropriate, we will specifically instruct children not to submit such information on our website. If a child has provided us with personally identifiable information, a parent or guardian of that child should contact us at the e-mail address listed at the bottom of this Statement to request that this information be deleted from our records. We will use reasonable efforts to delete the child's information from our existing files.
Other Information Collected Automatically
In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the origin of the website from which you linked to our website.
Information We May Place Automatically On Your Computer's Hard Drive
When you view our website, we may store some information on your computer. This information will be in the form of a "cookie" or similar file and will help us in many ways. For example, cookies allow us to tailor our website to better match your interests and preferences. With most Internet Browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.
Who to Contact
If you have submitted personal information through this website and would like that information deleted from our records, please contact us at the following e-mail address: privacy@LuggagePros.com. We will use reasonable efforts to delete your information from our existing files.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Luggage Pros to get information about any additional policies that may apply:
Contact this seller Phone: 1-800-595-5456
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.