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Frequently Asked Questions

Most websites have a list of frequently asked questions.†††We understand the importance and value of having a real person available to answer your questions.

Please contact us for further questions.

We will respond promptly during normal business hours.†

Windy Watches - Details

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    About Windy Watches

    WindyWatches is an Authorized internet dealer

    All watches are genuine, authentic and will be shipped in the original presentation box complete with all documentation and certificates exactly as they are received from the manufacturer.††

    Every watch will have the full protection of the manufacturers warranty.

    We want every customer to be a repeat customer with lots of family and friends.††

    Customer satisfaction and service is important†at watch gems†and we would like to thank all of our Amazon friends for the opportunity to earn†their business.††

    Your feedback is important and we answer all questions and e-mails promptly.

    Hours:† Monday to Friday 9am to 5pm EST.† We are closed on†Sunday,†to spend time with our families.††

    We welcome calls or email.

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    Windy Watches Shipping Rates


    Listed below are shipping details for Windy Watches, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Continental US StreetETA3 - 5 business days1 - 3 business days
     per Item$0.00$0.75
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$28.99
    Continental US PO BoxETA3 - 5 business days1 - 3 business days
     per Item$0.00$0.75
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$28.99
    Alaska and Hawaii StreetETA3 - 7 business days1 - 3 business days
     per Item$0.75$0.75
     per Weight (lbs)$0.00$0.00
     per Shipment$14.99$28.99
    Alaska and Hawaii PO BoxETA3 - 7 business days1 - 3 business days
     per Item$0.75$0.75
     per Weight (lbs)$0.00$0.00
     per Shipment$14.99$28.99
    US Protectorates StreetETA4 - 8 business days2 - 4 business days
     per Item$0.75$0.75
     per Weight (lbs)$0.00$0.00
     per Shipment$14.99$28.99
    US Protectorates PO BoxETA4 - 8 business days2 - 4 business days
     per Item$0.75$0.75
     per Weight (lbs)$0.00$0.00
     per Shipment$14.99$28.99
    APO/FPO StreetETA18 - 32 business days---
     per Item$0.75---
     per Weight (lbs)$0.00---
     per Shipment$24.99---
    APO/FPO PO BoxETA18 - 32 business days---
     per Item$0.75---
     per Weight (lbs)$0.00---
     per Shipment$24.99---
    CanadaETA5 - 10 business days---
     per Item$0.75---
     per Weight (lbs)$0.00---
     per Shipment$28.99---
    EuropeETA10 - 20 business days---
     per Item$0.75---
     per Weight (lbs)$0.00---
     per Shipment$43.99---
    AsiaETA10 - 16 business days---
     per Item$0.75---
     per Weight (lbs)$0.00---
     per Shipment$48.99---
    Outside US, Eur., CA, AsiaETA10 - 20 business days---
     per Item$0.75---
     per Weight (lbs)$0.00---
     per Shipment$58.99---


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Windy Watches Shipping Policies

    Standard delivery:† 3-5 business days

    Expedited delivery:† 1-2 business days

    Outside U.S. delivery: 3-9†business days

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    Windy Watches Tax Information

    We collect state sales tax in Illinois
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Windy Watches with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Windy Watches's Privacy Policy.

    Windy Watches's Privacy Policy

    We follow strict guidelines with respect to customer privacy.† We collect personal information when you purchase from us. We may combine personal information collected from you with our other services to provide a better user experience, including customizing content for you and informing you of one-time deals.†

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    HOLIDAY RETURNS (extended window):

    The holidays are here!† Any purchase made between November 20th, 2013 and December 25, 2013 will be accepted for return up until January 5, 2014.† All of the usual rules below apply.


    Returns + Refunds:

    Our goal is to provide 100% customer satisfaction.

    If for any†reason you wish†to return your purchase,†please follow the procedures below.†

    1.† If you are not 100% satisfied with your purchase, you must contact us within 14 days from the time you receive your purchase to obtain a return merchandise authorization number (rma).† This must be clearly marked on the outside of the package.

    Returns received without an rma number will be assessed a $25.00 surcharge.
    †††

    2.† The watch must be returned in its original presentation box with all warranty information and manuals.† Please include in the returned package your name, telephone number, a copy of the invoice and reason for return.†

    3. You will be responsible for ALL shipping costs.† If the package is refused or returned, the customer will be responsible for all shipping cost even if you were not originally charged shipping under FREE SHIPPING.

    4.† We do not charge re-stocking fees.† However, we will charge $10.00 to cover administrative cost of processing the credit and return.†

    5.† The watch can be returned only if it has never been worn.† We only sell new watches.† It is impossible to wear a watch, even for a short time and not get it scratched or blemished.† Please understand that we cannot accept a return if it is not in the exact same condition as we shipped to you.† Resized or modified watches with links removed will not be eligible for returns.

    6.† If you have any questions regarding your return, please feel free to contact us through Amazon.com

    Customer satisfaction is one of the core values at watch gem and we will respond to all inquires promptly.††

    Contact this seller Phone: 2486833690

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.