Recent Feedback:

4.9 stars over the past 12 months
4.9 stars over the past 12 months (4,855 ratings)

Frequently Asked Questions

Q: How do I contact KIKS directly, for emails, photos and general questions:
A: Call 626-285-9100.  Also, as AMAZON does not allow for the sharing of direct emails – you may visit our main store site to obtain that information:   KIKS.com)

Q: When can I expect my order to arrive?
A: Standard domestic shipping takes about 4~9 business days. If you are on the west coast of the UNITED STATES it is half as long. International shipping: approximately 10-14 business days.

Q: Is your product authentic?
A: 100% authentic

Q: Can I pick up?
A:
No

Q: What is your return / exchange policy?
A:
We do not have an exchange policy in place, we service refunds. For any changes to the product (size, color, style), you will need to place a new order.
To improve the quality of your shipping experience, we have made changes to our shipping and return policy for all orders placed after 02/01/13.

You will receive free domestic shipping (continental United States) for all purchases. You will also receive a pre-paid return label for your convenience (continental United States).

If you wish to return the item for a refund using the prepaid return label, a $8 postage fee will be deducted from your return.

Should your refund be partial on multiple pairs order, the return postage fee will also be partially refunded.

A standard (non-refundable) fee will apply for all orders all non-continental United States customers as well (such as Alaska, Hawaii, Guam, and Puerto Rico), and Post
Office Box addresses.

Fees associated with expedited and express service are, also, non-refundable.

International customers are responsible for all shipping fees associated with refunds and exchanges.

We may charge a 10% (of value of missing parts) restocking fee under the circumstance that the product is returned with:
- No original box
- Missing accessories (laces, parts, and components)
- Refused and undeliverable packages (unless specifically discussed and noted via a customer service representative)
- Change of address during transit

In the return package, please enclose the original packing slip and wrap the product (which includes the box or bag that the product comes in) in a mailer/box/wrapping.  You may then affix the prepaid UPS label (or a shipping label of your choice) to the wrapping.  A $5.00 restocking fee will apply to any returned packages that are not wrapped or boxed (taping the original wrapping of merchandise will have an applied restocking fee).

Orders returned due to incorrect addressing or "RETURN TO SENDER" will also have an applied restocking fee of up to $20.

For domestic returns (returns coming from the U.S.) please allow 2-3 weeks for a returned item to be credited back to your account. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days). In many cases, you will receive a refund much quicker. We will notify you via e-mail once your refund has been processed. Feel free to contact us regarding the status of your return.

SHOES MUST BE IN NEW CONDITION; UNDER NO CIRCUMSTANCES DO WE PROVIDE REFUNDS ON WORN PRODUCT (this does not include product tried on at home).

Q:  What should I do if I get a defective, mis-labeled or mis-shipped product (purchased/gifted from your website)?
A:  Please, immediately, send a photo of the said defect, mis-labeled or mis-shipped item to us for immediate inspection, as your satisfaction is of great importance to us. We do not consider damage caused by normal/excessive wear or staining of the product(s) to be defects. Additionally, unless expressly stated as a description of the product, they are not water and stain repellant. Any treatment (water or stain repelling) done to the boots voids our warranty and defect replacement policy. Replacement of defective product(s) is a one time courtesy. Any additional concerns must be addressed to the manufacturer.

Our retail website provides a thirty (30) day policy (beginning upon your receipt of the shoes) on any of the product(s), you would need to contact the manufacturer for anything outside of that time frame; no exceptions.

DISCLAIMER:

KIKS.com is not responsible for any consequential damages resulting in delay or loss of shipment. KIKS will reimburse any shipping charges paid, or refund the purchase if requested by customer on errors made by KIKS.

Business day delivery service excludes Holidays & Weekends.

Please note: UPS holds the packages one extra business day at the destination to correct the shipping addresses, if the shipping addresses provided by the customers are not complete and accurate. Under the circumstances, UPS charges the extra shipping cost to the shipper (KIKS) for the Address Correction Service. KIKS reserves the right to charge customer $20.00 to cover the expense incurred by the incomplete/inaccurate shipping address provided by the customer OR cancellations after the package has been shipped. The extra charge by KIKS on customer's credit card account may show up after 4 to 6 weeks from the order date due to the UPS billing cycle. It is customer's responsibility to provide the accurate shipping address at the time of order to eliminate the unnecessary shipment delay and the additional charges.

During the standard shopping season: orders received from Monday through Friday before 10:00AM PST will be shipped out the same business day. All orders received after 10:00AM PST will be shipped out the next business day on Friday through Sunday will be shipped out on the following Monday. Exception applies to the National Holidays and the special circumstances.

KIKS - Details

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    About KIKS

    Welcome to the KIKS! Here is a brief introduction to KIKS followed by our company description and details. KIKS is located in Los Angeles with our main office and distribution center also in Los Angeles.  We have been in business for over 20 years, giving the people of Los Angeles a nice, comfortable place to shop for shoes.

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    KIKS Shipping Rates


    Listed below are shipping details for KIKS, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Two-Day
    Continental US StreetETA3 - 5 business days1 - 3 business days2 business days
     per Item$0.00$14.95$44.50
     per Weight (lbs)$0.00$0.00$0.00
     per Shipment$0.00$0.00$0.00
    Continental US PO BoxETA3 - 5 business days1 - 3 business days---
     per Item$9.95$14.95---
     per Weight (lbs)$0.00$0.00---
     per Shipment$0.00$0.00---
    Alaska and Hawaii StreetETA3 - 7 business days1 - 3 business days---
     per Item$14.95$16.95---
     per Weight (lbs)$0.00$0.00---
     per Shipment$0.00$0.00---
    Alaska and Hawaii PO BoxETA3 - 7 business days1 - 3 business days---
     per Item$14.95$16.95---
     per Weight (lbs)$0.00$0.00---
     per Shipment$0.00$0.00---
    US Protectorates StreetETA4 - 8 business days2 - 4 business days---
     per Item$14.95$16.95---
     per Weight (lbs)$0.00$0.00---
     per Shipment$0.00$0.00---
    US Protectorates PO BoxETA4 - 8 business days2 - 4 business days---
     per Item$14.95$16.95---
     per Weight (lbs)$0.00$0.00---
     per Shipment$0.00$0.00---
    APO/FPO StreetETA18 - 32 business days8 - 16 business days---
     per Item$14.95$16.95---
     per Weight (lbs)$0.00$0.00---
     per Shipment$0.00$0.00---
    APO/FPO PO BoxETA18 - 32 business days8 - 16 business days---
     per Item$14.95$16.95---
     per Weight (lbs)$0.00$0.00---
     per Shipment$0.00$0.00---
    CanadaETA5 - 10 business days------
     per Item$32.00------
     per Weight (lbs)$0.00------
     per Shipment$0.00------
    EuropeETA10 - 20 business days------
     per Item$49.50------
     per Weight (lbs)$0.00------
     per Shipment$0.00------
    AsiaETA10 - 16 business days------
     per Item$49.50------
     per Weight (lbs)$0.00------
     per Shipment$0.00------
    Outside US, Eur., CA, AsiaETA10 - 20 business days------
     per Item$49.50------
     per Weight (lbs)$0.00------
     per Shipment$0.00------


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

    Top of Page
    KIKS Shipping Policies

    1. What is your return / exchange policy?

    We do not have an exchange policy in place, we service refunds. For any changes to the product (size, color, style), you will need to place a new order.

    To improve the quality of your shipping experience, we have made changes to our shipping and return policy for all orders placed after 02/01/13.

    You will receive free domestic shipping (continental United States) for all purchases. You will also receive a pre-paid return label for your convenience (continental United States).

    If you wish to return the item for a refund using the prepaid return label, a $8.00 postage fee will be deducted from your return.

    Should your refund be partial on multiple pairs order, the return postage fee will also be partially refunded.

    A standard (non-refundable) fee will apply for all orders all non-continental United States customers as well (such as Alaska, Hawaii, Guam, and Puerto Rico), and Post Office Box addresses.

    Fees associated with expedited and express service are, also, non-refundable.

    International customers are responsible for all shipping fees associated with refunds and exchanges.

    We may charge a 10% restocking fee under the circumstance that the product is returned with:
    - No original box
    - Missing accessories (laces, parts, and components)
    - Refused and undeliverable packages (unless specifically discussed and noted via a customer service representative)
    - Change of address during transit

    In the return package, please enclose the original packing slip and wrap the product (which includes the box or bag that the product comes in) in a mailer/box/wrapping.  You may then affix the prepaid UPS label (or a shipping label of your choice) to the wrapping.  A $5.00 restocking fee will apply to any returned packages that are not wrapped or boxed (taping the original wrapping of merchandise will have an applied restocking fee).

    Orders returned due to incorrect addressing or "RETURN TO SENDER" will also have an applied restocking fee of up to $20.

    For domestic returns (returns coming from the U.S.) please allow 2-3 weeks for a returned item to be credited back to your account. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days). In many cases, you will receive a refund much quicker. We will notify you via e-mail once your refund has been processed. Feel free to contact us regarding the status of your return.

    SHOES MUST BE IN NEW CONDITION; UNDER NO CIRCUMSTANCES DO WE PROVIDE REFUNDS ON WORN PRODUCT (this does not include product tried on at home).

    2. What is the Return Policy time frame?
    Customers have 60 days upon receipt of product to return. All products must be in new condition to be applicable for refund.

    3. Do you provide return labels?
    Please see answer #1

    4. What should I do if I get a defective, mis-labeled or mis-shipped product (purchased/gifted from your website)? 
    Please, immediately, send a photo of the said defect, mis-labeled or mis-shipped item to us for immediate inspection, as your satisfaction is of great importance to us.  We do not consider damage caused by normal/excessive wear or staining of the product(s) to be defects. Additionally, unless expressly stated as a description of the product, they are not water and stain repellant. Any treatment (water or stain repelling) done to the boots voids our warranty and defect replacement policy. Replacement of defective product(s) is a one time courtesy. Any additional concerns must be addressed to the manufacturer.

    Our retail website provides a thirty (30) day policy (beginning upon your receipt of the shoes) on any of the product(s), you would need to contact the manufacturer for anything outside of that time frame; no exceptions.


    Additionally, unless expressly stated as a description of the product, they are not water and stain repellant.

    6. Do you wholesale?
    No.

    7. Do you ship internationally?
    Yes. Please check the country list to see if we ship to your specific country, and the rates thereof.  Additionally, we can not assure that your country's customs office will not charge any added tariffs.

    DISCLAIMER
    :

    KIKS.com is not responsible for any consequential damages resulting in delay or loss of shipment. KIKS will reimburse any shipping charges paid, or refund the purchase if requested by customer on errors made by KIKS.

    Business day delivery service excludes Holidays & Weekends.

    Please note: UPS holds the packages one extra business day at the destination to correct the shipping addresses, if the shipping addresses provided by the customers are not complete and accurate. Under the circumstances, UPS charges the extra shipping cost to the shipper (KIKS) for the Address Correction Service. KIKS reserves the right to charge customer $20.00 to cover the expense incurred by the incomplete/inaccurate shipping address provided by the customer,  cancellations after the package has been shipped, OR refusal of the package. The extra charge by KIKS on customer's credit card account may show up after 4 to 6 weeks from the order date due to the UPS billing cycle. It is customer's responsibility to provide the accurate shipping address at the time of order to eliminate the unnecessary shipment delay and the additional charges.

    During the standard shopping season: orders received from Monday through Friday before 10:00AM PST will be shipped out the same business day. All orders received after 10:00AM PST will be shipped out the next business day on Friday through Sunday will be shipped out on the following Monday. Exception applies to the National Holidays and the special circumstances.

    LEGAL

    About California Civil Code Section 1789.3

    Under California Civil Code Section 1789.3, California website users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted by telephone at (800) 952-5210.

    About California Proposition 65
    Attention California residents. Proposition 65 Warning You may see the following label on our product(s).
    PROPOSITION 65 WARNING:
    -
    This product may contain chemicals known to the State of California to cause cancer and/or birth defects or other reproductive harm.
    -
    Do not allow children to mouth or chew.
    -
    Proposition 65 is the California Safe Drinking Water and Toxic Enforcement Act of 1986. Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California is subject to Proposition 65. Since our products are sold in California, Proposition 65 applies to us.

    Proposition 65 requires warning labels on any product that may contain any of 600-plus elements that the California Air Resources Board considers a carcinogen or a reproductive toxicant. These elements include lead, brass, PVC and a multitude of other everyday elements.

    Many of the elements listed under Proposition 65 are common everyday items. The list of elements evolves and is periodically updated. Elements are added to the list, some elements are removed. It is excessively difficult to keep track of the changing list of elements so we feel safer including this label on these particular products. The label does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed, but that the product contains chemicals which are on the list of elements under California State Proposition 65.

    For more information about Proposition 65 visit the Office of Environmental Health Hazard Assessment and for a list of elements listed under Proposition 65.

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    KIKS Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from KIKS through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from KIKS may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from KIKS through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide KIKS with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to KIKS's Privacy Policy.

    KIKS's Privacy Policy

    Any personal information such as your name, phone number, address, e-mail address, products purchased, etc, obtained through the Product Order Forms, the Contact Us forms, or any other media is private, and is maintained by KIKS in a secure and protected environment, and will never be released to any third party.

    All content appearing on this web site is the property of KIKS.com.

    • Due to the liability and other legal matters, you may not download the pictures of the products and use them with any commercial applications.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact KIKS to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    1. Please write down clearly what message is from and to whom.

    2. If you have additional gift instructions, please write them now.

    Gift Wrapping

    1. We will not always use the same wrapping paper and colors shown on the picture. We will use our best judgement for male or female colors and style combinations.

    2. If a gift is refunded, the price for the gift wrapping service will not be refunded.