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SystemsDirect - Details
For questions regarding products, order delivery, or returns, please contact SystemsDirect Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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SystemsDirect™, founded in 1992, is a privately owned company based in Silicon Valley, Ca. We sell computers, electronics, components, accessories, peripherals, supplies, cases and a comprehensive selection of networking, storage, digital imaging, and software products. We also carry a comprehensive inventory of peripherals and accessories for Mac, iPad, iPhone, iPod.Our commitment and motivation has been to provide the best selection, distribution, and personalized sales in a competitive marketplace. Our goal continues to this day is to have the opportunity to serve you and keep you as a valued customer. In addition to offering the best selection of authorized products, we back our sales with personalized, pre- and fee-based post sales product support and consulting. We also provide computer and networking service and support over the phone, and onsite by appointment in the Silicon Valley and the greater Bay Area, Ca.
SystemsDirect's™ product distribution and logistics is comprehensive, including many longstanding distribution partnerships and manufacturers. We utilize fully stocked warehouse locations across the US, in almost every State- not just a few in one region of the country, or in a few States, like some of our competitors. Our coast-to-coast warehouse network, makes for much better product availability, and faster deliveries to your location(s). The products we sell are brand new with the full manufacturer's warranty. We never sell returned, open box or close-out products.
If you have any questions about products and/or policies, please contact us before ordering.
We also provide Services, such as: fee-based post sales support and consulting via telephone and/or e-mail, Local Bay Area Onsite & limited carry-in, including specific Training/Troubleshooting & Support services- (by appointment-please contact us for more information about specific services offered and rates).
If you have any questions please Contact Us.
Thank You for shopping with SystemsDirect™ through Amazon.com
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SystemsDirect Shipping Rates
Thank You for choosing SystemsDirect.com™
- We ship carrier rates based on weight and distance from our warehouse where product(s) ordered are in stock, closest to you, via Fedex, UPS and sometimes USPS if warranted.
- For orders with product(s) that require special and/or heavy freight, the shipping cost will most likely be higher than shipping price displayed on your order. For instance, for an order for a big screen TV or other heavy or large products, the shipping for example on you order might show $45.00, but that probably will not be the correct shipping cost, and the correct shipping cost will probably be higher, for example, $75 to over $100.00 depending on the product ordered. The reason the incorrect lower shipping displays lower on your order is because there is not a method on Amazon to set accurate shipping pricing on over-size and heavy items. Big screen TV's and other heavy and large products sometimes require special handling and it costs more to ship them. In these cases, we will contact you with the correct shipping cost for your approval to obtain additional payment.
- We ship Monday through Friday, except on weekends and certain major holidays. In some instances, we may ship your order using a different carrier then what you selected on your order due to factors, such as: heavy product weights, warehouse location and other factors determined by us.
- We do ship to verifiable addresses within the continental US and Hawaii and Alaska.
- We do not ship to Canada, Europe, Puerto Rico or the Virgin Islands.
- We do not ship to PO Boxes.
- We do not ship to APO's.
- We do not ship COD.
Listed below are shipping details for SystemsDirect, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-DayOne-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours per Item $0.00 $0.00 $0.00 $0.00 per Weight (lbs) $1.49 $2.98 $3.98 $4.98 per Shipment $6.99 $10.99 $19.99 $24.99
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
- SystemsDirect™ promises to process your orders as soon as received, usually the same business day, during our business hours, and we ship exactly what you ordered.
- We ship via Fedex, UPS and sometimes USPS, Monday through Friday, except on weekends and certain major holidays. In some instances, we may ship your order(s) using a different carrier then what you selected on your order due to factors, such as heavy product weights, warehouse location and other factors.
- We pride ourselves on on fast and accurate delivery, however, we cannot guarantee and are not liable for exact delivery times, due to carrier operations and when we receive your order versus various warehouse shipping cut-off times.
- If there are any issues or problems such as, product availability, shipping address, etc, we will contact you immediately the same business day or early the next business day before processing and shipping your order.
- If you have any questions, either before or after ordering, please Contact Us at 510-573-1405 during our business hours Pacific Time.
- There are no order cancellations after the first hour after ordering, due to our fast processing and shipping of your order, so please be sure you are ordering the right product(s). If you are uncertain about anything, please contact us before ordering to avoid any problems and/or return scenarios.
- There are no returns for any product described as and/or displayed on Amazon.com as Recertfiied or Refurbished. All sales are final on all Recertfiied or Refurbished products. All warranty issues for Recertfiied or Refurbished products are with the manufacturer not SystemsDirect™.
- Return Policy: SystemsDirect™ does not sell for "evaluation." We generally do no accept returns on non-defective open box products, but when when we do only for a valid reason(s), an authorzied RMA# from is issued only by us. Also, when we issue you an authorized RMA# we will provide you return instructions as well as where to ship the product(s) to us. Please do not return any product(s) to us without an authorized RMA because we cannot process it and it will be sent back to you. In addition, the Buyer is responsible for all return shipping costs, unless: the ordered product is determined by us to be defective (which we determine), or we shipped the wrong product in error. In addition, there is a 20% restocking fee of order total (including order shipping), if you decide to return the product(s) delivered, whether opened or not, if you decide you do not want product(s) delivered for any reason that is not our fault. This covers our cost for time, money and hassle to process and resolve your return. In addition, You, the Buyer, are responsible for return shipping costs, if you changed your mind about keeping the product(s) after delivery for reason(s) not our fault- (not wanted, buyer's remorse, or for some other reason other than defective, or we shipped in error). Issuing authorized return RMA's varies due to when received from manufacturer(s), so we do not guarantee any time frame for issuance of authorized RMA's. Some products are non-returnable due to manufacturers policies, and please contact us before ordering, if you have a concern. We strive to make you a satisfied customer as best we possibly can, but we also need to protect our business from excessive, arbitrary and unreasonable returns in the process. Open and reasonable communication is important for both parties involved regarding returns.
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Sales Tax is collected on orders shipping to the following States:
- California (collected by Amazon)
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
At SystemsDirect™, we understand your concerns regarding your privacy and information you share with us through Amazon when you make purchases. We want to inform you that we hold the information you share with us in the highest regard and security, and that maintaining your privacy is critical to positive business relations with our customers, and is also essential to our continued success as well, therefore, we want to assure you that you can place your trust in SystemsDirect™ to uphold your privacy order after order.
We protect your privacy and provided data in a number of ways. We never share any information with anyone, nor rent or sell it. Your order data is used only to process your order, and is kept securely on file with Amazon.com and in our system for future purchasing and communicating with you if needed.
Our goal is to provide our customers with the highest level of service possible, from your first order and that includes maintaing your privacy. We want you to be completely satisfied with your experience us.
Your information is only shared when necessary to complete your order (i.e., your credit card and billing information is shared with our bank for authorization and your delivery address is shared with our shipper).
WE NEVER SHARE OR SELL YOUR INFORMATION WITH ANYONE AND IT REMAINS CONFIDENTIAL.
Thank You for your Business and for your Valued Trust.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact SystemsDirect to get information about any additional policies that may apply:
Contact this seller Phone: 510-573-1405
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.