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Smile & Smile - Details
For questions regarding products, order delivery, or returns, please contact Smile & Smile Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About Smile & Smile
Returns Policy Overview
Contact us to receive an authorization code for returning merchandise. Damaged, defective or shorted items must be reported within 3 days of receipt. new, unopened items within 14 days of delivery for a full refund .All other merchandise must be returned within 30 days of ship date. The items must be in their original packaging. On standard returns, customer is responsible for all shipping and handling costs relating to returned merchandise, including initial delivery and return delivery. Furthermore, a 20% restocking fee may apply. After 30 days, the manufacturer's warranty applies.
Items that are Not Returnable:
All items more than 30 days after delivery;
Any product missing the serial number or UPC;
Products that have been damaged through customer use.
Software titles can be returned within 30 days of receipt of shipment. These items must be unopened and still in their plastic wrap.
* If your Item is found to be damaged upon delivery, please keep all of the packaging material and email us within 3 days of delivery.
* Please notify us about non delivered packages within 5 days of the Estimated Delivery Date provided to you by Amazon.
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Shipping Rates & Delivery Estimates
Seller Shipping Times & Rates
When you purchase a new, refurbished, used, or collectible item from a seller at Amazon Marketplace, you pay immediately, online. Included in your payment is a pre-calculated fee for shipping.
- Seller Shipping Times
- Seller Shipping Rates
- Placing Orders from Outside the United States
- How Our Rates Are Calculated
Marketplace Shipping Times
Most sellers agree to ship within 2 business days of your purchase. Expected transit times for each shipping method are listed below unless otherwise noted in the seller's policies.
- Domestic Standard: 3 - 5 or 4 - 14 business days after shipment, depending on the seller's settings
- Domestic Expedited: 1 - 3 or 2 - 6 business days after shipment, depending on the seller's settings
- Domestic Two-Day: 2 business days after shipment
- Domestic One-Day: 1 business day after shipment
- International Standard: 3 - 6 weeks (may take longer due to customs delays)
- International Expedited: 3 - 7 business days (may take longer due to customs delays)
Seller shipping times are not guaranteed and the actual performance varies by seller.
Should you have any questions about your shipment, please contact the seller directly.
Seller Shipping Rates
Your shipping fees when buying items from a seller on Amazon.com depend on the type of product you purchase.
Rates are based on shipping a single item. Purchasing multiple items from a seller may result in multiple shipping charges.
For buyers within the United States, shipping charges and options vary according to the product being purchased, and are listed in the chart below unless otherwise noted in the seller's policies.
(4 - 14 business days**)
(2 - 6 business days**)
(2 business days)
(1 business day)
Books $3.99 $6.99 $14.95 $19.99 CDs, Cassettes, Vinyl $3.99 $6.19 $14.95 $19.99 VHS Videotapes $3.99 $6.19 $14.95 $19.99 DVDs $3.99 $6.19 $14.95 $19.99 Video Games $3.99 $6.99 Not available Not available Software & Computer Games $3.99 $6.99 Not available Not available Camera & Photo $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Tools & Hardware $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Kitchen & Housewares $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Computer $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Outdoor Living $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Electronics $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Sports & Outdoors $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Cell Phones & Service $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Musical Instruments $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Office Products $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Toy & Baby $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Everything Else $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available
Shipping charges for media products (Books, CD's, DVD and VHS) delivered outside of the United States are listed in the chart below. Shipping charges for non-media products delivered outside the United States are set by the sellers themselves. Please see the rates posted in the seller's shipping policies.
(3 - 6 weeks)
(3 - 7 business days)
Books $16.95 up to 1 lb.
$24.95 over 1 lb.
$46.50 CDs, Cassettes, Vinyl $14.95 $46.50 VHS Videotapes $14.95 $46.50 DVDs $14.95 $46.50
* Includes APO, FPO, and U.S. Protectorate addresses.
** Some sellers offer reduced transit times when shipping orders. Please see the seller's policies for more information.
Note: Buyers outside the U.S. cannot purchase the following types of items from sellers: video games, toy and baby items, electronics, cameras and photo items, tools and hardware, kitchenware and housewares, sporting goods and outdoor equipment, software, and computers.
Seller orders can only be placed from international locations if the buyer is in a supported country (see the list below). International Standard shipping is the only ship option available for seller orders fulfilled by Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates Puerto Rico, U.S. Virgin Islands, U.S. Minor Outlying Islands, Guam, American Samoa and Northern Mariana Islands APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom (England, Northern Ireland, Scotland, and Wales) Asia China, Hong Kong, India, Israel, Japan, French Polynesia, Marshall Islands, Micronesia, New Caledonia, New Zealand, Palau, Singapore, South Korea Australia Australia Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Mexico, South Africa
How Our Rates Are Calculated
Amazon.com charges buyers a flat rate for shipping seller orders, and passes the funds to the seller to offset the costs of packaging and labor, as well as the actual postage required.
The credit given to a seller will usually closely match what the seller pays to ship the item, using the option that you have chosen (i.e. Domestic Standard, Domestic Expedited, etc.).
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Smile & Smile values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Smile & Smile to get information about any additional policies that may apply:
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.