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Frequently Asked QuestionsWhat is your return polices?
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 21 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation and accessories. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
††††† 1. Goods will only be accepted for return within 21 days of delivery, unless we have notified you otherwise.
††††† 2. Buyers MUST email us to get return authorization. Unauthorized return will not be refunded
††††† 3. The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you use a traceable method (such as Fedex or UPS) and buy insurance and signature confirmation if the item is expensive.
††††† 4. The cost of returning the item to us is your responsibility.
A 15% restocking will be charged for OPENED item, unless it is our fault (e.g. we sent you a wrong item or the product is defective). If the item is unopened and still sealed in its original package, you will get 100% refund (minus shipping cost).
To help facilitate the return, please go to your Amazon.com order history, print out the order invoice and include it with the package that you want to return. Missing the invoice will delay the refund process.
We will not accept return for the followings:
†† # Items that are damaged or abused by the buyer
†† # Items that are missing accessories, such as remote controls, cords, and cables
†† # Items that are missing original boxes
*Estimated Processing time for return and replacement.*
1) Return for a refund:
we will process the refund (deducted by original delivery charge and applicable re-stocking fee) after we receive your return package. It could take up to 6 business days for the money back to your credit card or to your amazon balance (if you use amazon gift card to purchase). Amazon will automatically send you an email to confirm the refund.
2) Return for a replacement:
We will process the replacement after we receive your return package. The process could take up to 3-5 business days. Tracking number associated with the replacement package will be updated.
Swift Distribution - Details
For questions regarding products, order delivery, or returns, please contact Swift Distribution Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About Swift Distribution
Swift Distribution is committed to providing each customer with the highest standard of customer service.
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Swift Distribution Shipping Rates
Listed below are shipping details for Swift Distribution, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-DayOne-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours per Item $0.00 $0.00 $0.00 $0.00 per Weight (lbs) $0.50 $1.19 $2.49 $3.49 per Shipment $4.49 $15.99 $29.99 $44.00 Alaska and Hawaii Street ETA 3 - 7 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $4.00 --- --- --- per Shipment $15.00 --- --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Unless noted otherwise in the ordering pipeline Swift Distribution ships all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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Sales tax is not separately calculated and collected in connection with items ordered from Swift Distribution through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Swift Distribution may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Swift Distribution through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Swift Distribution values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Swift Distribution to get information about any additional policies that may apply:
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.