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Frequently Asked Questions
How Do I Track My Order?GrowSmart Toys uses UPS/Fedex/USPS standard, express and overnight shipping methods to deliver toys in stock to our customers. When you place your order, during the checkout process you will receive a tracking number that you can use to watch your product all the way from our warehouse to your door. Simply click onto the Order Tracking link, submit your tracking number and email address. Our warehouse typically stocks over 9,000 product numbers so most toys will come from Houston, Texas.
Is Your Site Backed by Third-Party Security?
Yes! Grow Smart Toysâ€™ website is not only a great way to order your educational toys but also a highly secure method as well! We perform nightly backups to the site through third party online security providers. Your payment information is never saved in our records, and is deleted once the purchase has been made. The only information we save for your convenience is your shipping and contact information.
What Forms of Payment Do You Accept?
We accept credit cards and debit cards. Credit Cards accepted include Visa, Master Card, Discover Card and American Express. If you choose to use your debit card, the amount you charge will immediately become unavailable in your account once you place your order. Once the transaction is processed, the amount charged will be withdrawn from your account. Your bank or card provider may charge you additional fees according to your separate arrangements with the bank or provider.
What about Returns or Exchanges?
Please review our Terms and Conditions for complete details and any updates about our Exchange Policy. Every product you buy from GrowSmartToys.com is backed first by the product manufacturer's or supplierâ€™s warranty. GrowSmartToys.com's 30 day limited guarantee may also apply. We regret we cannot refund delivery charges for returns or exchanges. The customer is responsible for any additional shipping charges associated with an exchange. If merchandise is returned in "as-new" condition within 30 days of purchase, a credit (minus what you paid for shipping) will be issued to the original credit card used for purchasing the item(s) or you can choose to receive a store credit. If merchandise is opened and/or unable to be resold, a store credit will be issued in the form of a GrowSmartToys gift certificate. All returns require a Return Authorization number to be issued prior to being returned. Please call us at 1-281-597-9962 to receive a Return Authorization number. Returned products must be in new condition, include original outer packaging, inner packing materials and other accessories and be received within 30 days of the date shipped. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by GrowSmartToys.com or when the product manufacturerâ€™s or distributorâ€™s return policy supersedes our own.
Do You Back Order Items?
No, GrowSmartToys.com does not back order out of stock items. If an item you have ordered is out of stock, we will notify you as soon as possible to see if you would like to substitute the item for something else. If you do not choose another item, your order will be canceled at no charge to you.
Why Should I Avoid Small Parts for my Toddler?
Children under 3 typically place toys in their mouth. Any toys with small parts could pose as a choking danger. You should also avoid marbles and balls smaller than 1.75â€ť. Tots this age are still using their hands and mouth to discover the world around them and will pull toys apart in their quest for discovery. Please be very cautious to supervise your toddler when they are playing with any toy, regardless of the type or size.
What Can I Do as a Parent to Make My Child More Safe?
Although this is not an exhaustive list, here are some things that you can do. The first thing you should do with any toy is read the age and safety labels. The age and safety labels from the manufacturer include very valuable instructions and warnings about how to use the toy properly and in an safe manner. Toys have been specified for specific age groups for the childâ€™s safety. Secondly, look for strings or ribbons that could be a hazard if a child is able to put their chin across it. Remember to check toys often for broken pieces caused during use, which could pose as safety hazards. Finally, do not leave toys out unattended in places where a child will have access to the toy. You may forget a toy has been left out unattended, and it is possible that a child will eventually find the toy whether you remember it was left unattended or not.
Grow Smart Toys - Details
For questions regarding products, order delivery, or returns, please contact Grow Smart Toys Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Grow Smart Toys
Grow Smart Toys is specialty toys retailer located in Toledo, Ohio and Houston, Texas with over 9,000 handpicked toys stocked every day. We are a family-owned business that is full of kids, 26 to be exact. Our love for kids and devotion to helping them reach their full development, gave us the desire to share that experience with you. In a world of toys that offer kids no real value, for parents it can be daunting to find a toy that will help their child grow. Consequently, we realized that it should be our goal too to provide fun childhood toys that are of high quality, safe AND educational. We only recommend toys that we buy for our kids, so be confident that our toys will help your kids GROW SMART! Shop our categories or use our search tool to find the right gift for you.
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Grow Smart Toys Shipping Rates
Listed below are shipping details for Grow Smart Toys, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardTwo-Day Continental US Street ETA 3 - 5 business days 2 business days per Item $0.00 $0.00 per Weight (lbs) $1.00 $2.50 per Shipment $6.99 $24.99 Continental US PO Box ETA 3 - 5 business days --- per Item $0.00 --- per Weight (lbs) $1.00 --- per Shipment $6.99 --- Alaska and Hawaii Street ETA 3 - 7 business days --- per Item $0.00 --- per Weight (lbs) $3.00 --- per Shipment $10.99 --- Alaska and Hawaii PO Box ETA 3 - 7 business days --- per Item $0.00 --- per Weight (lbs) $3.00 --- per Shipment $10.99 --- US Protectorates Street ETA 4 - 8 business days --- per Item $0.00 --- per Weight (lbs) $1.00 --- per Shipment $7.99 --- US Protectorates PO Box ETA 4 - 8 business days --- per Item $0.00 --- per Weight (lbs) $1.00 --- per Shipment $7.99 --- APO/FPO Street ETA 18 - 32 business days --- per Item $0.00 --- per Weight (lbs) $1.00 --- per Shipment $8.99 ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
GrowSmart Toys uses UPS/Fedex/USPS standard, express and overnight shipping methods to deliver toys in stock to our customers. Most orders placed before 3 P.M. CST will ship the same day. When you place your order, during the checkout process you will receive a tracking number that you can use to watch your product all the way from our warehouse to your door. Simply click onto the Order Tracking link, submit your tracking number and email address. Our warehouse typically stocks over 9,000 product numbers so most toys will come from Houston, Texas. However, other toys are drop-shipped directly from the manufacturer, which may effect the shipping costs. Our goal is to minimize your shipping costs if possible.
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Sales tax is not separately calculated and collected in connection with items ordered from Grow Smart Toys through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Grow Smart Toys may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Grow Smart Toys through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
By visiting the GrowSmartToys.com website (the "Site"), you agree to accept the practices described in this Privacy Notice. At GrowSmartToys your privacy and security are our number one priority. We do not share any personally identifiable information about you with other companies, except in the case of dealing with manufacturers for order fulfillment and warranty issues, and/or to facilitate your transactions with our third party marketing partners. In such a case, we offer this information only with your consent, and we only provide it under strict confidentiality. We will never sell or rent your name, email address, telephone or fax numbers, address, or credit card numbers. We may only use this information in an effort to improve your experience on the Site, to provide services to you and to communicate with you about information that you request. We may also use this information to help us target specific offers to you, to help us develop and improve our Site, and to tailor our Site to your interests.
Placing orders with GrowSmartToys is safe, secure, private and easy. To ensure your security, we use Secure Sockets Layer (SSL) technology. SSL encrypts ALL of your personal information, protecting your confidential information from interception and hacking. Rest assured, your order is safe with us. If you feel more comfortable placing your order with a real person, please do not hesitate to give us a call at 1-281-597-9952 or email us at firstname.lastname@example.org. If you have any questions or concerns about this Privacy Notice, please e-mail us at email@example.com or send a letter to: GrowSmartToys Privacy Officer, 1531 Eldridge Parkway #170, Houston, Texas 77077.
Children and Privacy
The Site is a general audience website and is not directed to children under the age of 13. We will never knowingly collect personally identifiable information from children under the age of 13 without verifiable parental consent. If you are under the age of 13, please do not provide us with personally identifiable information of any kind whatsoever. If we become aware that a user is under the age of 13 and has submitted Personal Information without verifiable parental consent, we will remove his or her personally identifiable information from our files. We understand that children may not fully understand all of the provisions of this Privacy Notice or make informed decisions about the choices that are made available to adult users of the Site. We encourage parents and guardians to spend time with their children online and to be familiar with the websites they visit.
When placing an order from GrowSmartToys, you will normally receive email communications from us, including an order confirmation, shipment confirmation, delivery confirmation, and a request to review the products you ordered. If you choose to opt in to such communications during the checkout process, we may also email you various marketing offers every 2-4 weeks throughout the year. If at any time you choose NOT to receive these communications, please visit the following page for additional opt out instructions: //www.growsmarttoys.com/optout.cfm
Limitations On Liability
IN NO EVENT WILL GrowSmartToys.com OR ITS PARENT, AFFILIATES, LICENSEES OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE OR ITS PRODUCTS OR SERVICES BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THE SITE, OR IN CONNECTION WITH ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE (INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS OR DATA, BUSINESS INTERRUPTION, AND DAMAGES THAT RESULT FROM INACCURACY OF THE INFORMATION OR INCONVENIENCE, DELAY, OR LOSS OF THE USE OF THE SITE). THE FOREGOING LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF GrowSmartToys.com OR ITS AFFILIATES OR ANY OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Grow Smart Toys to get information about any additional policies that may apply:
Contact this seller Phone: 281-597-9952
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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All gift messages are free! You can add a gift message for each item in your order.
During the checkout process, you can choose gift-wrap as an option. Grow Smart Toys will wrap each item in its own box with tissue paper and bow. Some items may be ineligible for gift-wrap.