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Frequently Asked Questions
Frequently Asked Questions:
Where are you located?
We are located in Kansas City, Missouri.
What are your hours of operation?
Our hours of operation are from 8am until 5pm CST, Monday through Friday. Please note that we are closed on weekends and holidays.
Do you ship internationally?
At this time, we only ship within the Continental United States and we do not ship to PO Box or Military addresses.
What shipping carrier do you use?
We use USPS or UPS for all of our deliveries.
How long until my order ships?
Orders usually ship within 1-2 business days once the order is placed. Please note that some orders might be delayed due to shipping regulations.
Are your items new, used or refurbished?
All of our items are new and in factory sealed condition.
Where is my order?
You may use your tracking number provided in your email confirmation to inquire about your package directly with USPS or UPS. If you need, assistance please contacts us directly and we would be happy to help.
Best Service Stores - Details
For questions regarding products, order delivery, or returns, please contact Best Service Stores Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Best Service Stores
Here at Best Service Stores, the customer is our #1 priority. We offer the best combination of quality services, competitive pricing, and prompt shipping.
Our team of knowledgeable Product Specialists is eager to assist you with any questions you may have. Whether you need help with a purchase, have questions about an order, or just need general information about our products, we are here to assist you.
We offer hundreds of quality products from world-class manufacturers. Everything you are looking for, from baby and childrenâ€™s toys and accessories to household decor and electronics. All of our products are brand new and factory sealed.
Just read the feedback from a few of our many satisfied customers: Wonderful quick shipper!
Product was even more beautiful than online! There's one more happy little girl in this world.
Wow! Very fast shipping and excellent quality. I am very satisfied and will shop again. Thanks!
I love them, and I know my granddaughter will find them perfect. I was pleased to find them online when I couldn't in my area.
Thank You for shopping with Best Service Stores.
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Best Service Stores Shipping Rates
Listed below are shipping details for Best Service Stores, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)Standard Continental US Street ETA 3 - 5 business days per Item $0.00 per Weight (lbs) $0.00 per Shipment $0.00
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
What shipping carrier do you use?
We ship all of our products using the most appropriate and expedient carrier for the items you purchase based on your address.
How quickly will my order ship once my order is placed?
Your order is shipped within 1-2 business days once Amazon transmits your order to our fulfillment system. NOTE: Amazon can take up to 72 hours to transmit your order to our fulfillment center, but most orders are transmitted within 2-3 hours from the time the order was placed on Amazon.com.
Where will Best Service Stores ship my order?
We currently only ship within the Continental United States. We do not ship to APO/FPO or PO Boxes.
Do you offer expedited shipping?
At this time, we do not offer expedited shipping.
Is a Signature Required Upon Delivery?
We do not require a signature upon delivery. However, occasionally our shipper will require a signature or leave a notice for pickup if they deem it unsafe to leave the package unattended at your shipping address.
Can I change my shipping address after I place my order?
As Amazon.com policy states, we will only ship to the address you provide for us on your order and we will not make any changes to your address once the order is approved. We will not honor requests to reroute or stop shipment on any package once it has been shipped.
I have not received my package. What do I do?
If you do not receive your package, you can use the tracking number provided in your confirmation email to contact the shipper to locate your missing items. If you need assistance with this process, please contact us directly.
We are not responsible if a package is lost or misdirected due to a wrong, old, or incorrect address.
If you did not find what you were looking for please do not hesitate to contact our customer care team.
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Sales tax is not separately calculated and collected in connection with items ordered from Best Service Stores through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Best Service Stores may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Best Service Stores through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Best Service Stores does not share your personal information or email address with any 3rd party or advertisers.
Best Service Stores associates will only contact you regarding your current order or return. These associates will never ask for your credit card or any personal information other than what is required to locate your order information or answer any questions you might have.
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Returns and Refunds
If you have changed your mind, we need to have the product back, postmarked within 30 days of receipt. All returns must be in their original condition, including all parts, instructions and packaging.
Please include a copy of your packing slip with your return and note your reason for return in the space provided on the back. Merchandise must be returned with appropriate shipping packaging to ensure the item is returned in good condition. We do ask that you please not affix shipping materials to the manufacturers packaging unless absolutely necessary.
Any shipping method may be used for your return. We do not offer return shipping labels for return merchandise. We do suggest all customers retain a copy of their return tracking information or postal receipt.
Your return or exchanged merchandise may be shipped to:
Best Service Stores Exchange & Refund Department
8250 NE Underground Dr.
Kansas City, Missouri 64161
If we sent the wrong item or the wrong quantity, or if you do not receive your shipment, please contact us immediately. We would be happy to assist you with a resolution.
Defective or damaged items need to be reported within 10 business days of receipt to Best Service Stores or the Manufacturer of your product. Most manufacturers would be happy to assist with warranty repair or replacement directly. We would be happy to assist if necessary.
We will only ship to the address you provide for us on your order and we will not make any changes to your address once the order is approved.
Please allow 5-7 business days for returns to be processed once they are received at our facility. Refund will be for the item price only and we do not offer refunds for shipping.
We ask that you please verify that any item you are returning to us meets the requirements listed before returning the package.
Contact this seller Phone: 866-812-8262
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.