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4.8 stars over the past 12 months
4.8 stars over the past 12 months (3,840 ratings)

Frequently Asked Questions


Sunset Electronics - Details

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    About Sunset Electronics

    Customer Service Hours
    Monday-Thursday 9-6 PM EST
    Friday 9-4 PM EST

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    Sunset Electronics Shipping Rates


    Listed below are shipping details for Sunset Electronics, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping Rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    Continental US
    Alaska and Hawaii
    US Protectorates
    Canada
    Continental US Street · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $0.00
    Continental US PO Box · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $50.00 $25.00
    $50.01 to $100.00 $50.00
    $100.01 to $250.00 $125.00
    $250.01 to $1,000.00 $500.00
    $1,000.01 to $2,500.00 $1,250.00
    $2,500.01 to Up $2,500.00
    Continental US Street · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $50.00 $19.99
    $50.01 to $100.00 $24.99
    $100.01 to $200.00 $29.99
    $200.01 to $300.00 $34.99
    $300.01 to $400.00 $39.99
    $400.01 to $500.00 $44.99
    $500.01 to $1,000.00 $59.99
    $1,000.01 to $3,000.00 $74.99
    $3,000.01 to $5,000.00 $124.99
    $5,000.01 to $7,500.00 $187.50
    $7,500.01 to $10,000.00 $249.99
    $10,000.01 to Up $499.99
    Continental US PO Box · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $50.00 $25.00
    $50.01 to $100.00 $50.00
    $100.01 to $200.00 $100.00
    $200.01 to $500.00 $250.00
    $500.01 to $1,000.00 $500.00
    $1,000.01 to $2,500.00 $1,250.00
    $2,500.01 to $5,000.00 $2,500.00
    $5,000.01 to $10,000.00 $5,000.00
    $10,000.01 to Up $10,000.00
    Continental US Street · Two-Day · (2 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $34.00 $29.99
    $34.01 to $100.00 $49.99
    $100.01 to $200.00 $49.99
    $200.01 to $500.00 $49.99
    $500.01 to $1,000.00 $69.99
    $1,000.01 to $2,500.00 $149.99
    $2,500.01 to $5,000.00 $229.99
    $5,000.01 to $10,000.00 $289.99
    $10,000.01 to Up $399.99
    Alaska and Hawaii Street · Standard · (3 - 7 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $100.00 $19.99
    $100.01 to $250.00 $29.99
    $250.01 to $500.00 $39.99
    $500.01 to $750.00 $49.99
    $750.01 to $1,000.00 $59.99
    $1,000.01 to $3,000.00 $59.99
    $3,000.01 to $5,000.00 $99.99
    $5,000.01 to $7,500.00 $149.99
    $7,500.01 to $10,000.00 $199.99
    $10,000.01 to Up $399.00
    Alaska and Hawaii PO Box · Standard · (3 - 7 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $50.00 $25.00
    $50.01 to $100.00 $50.00
    $100.01 to $500.00 $250.00
    $500.01 to $750.00 $375.00
    $750.01 to $1,000.00 $500.00
    $1,000.01 to $2,500.00 $1,250.00
    $2,500.01 to $5,000.00 $2,500.00
    $5,000.01 to $7,500.00 $3,750.00
    $7,500.01 to $10,000.00 $5,000.00
    $10,000.01 to Up $10,000.00
    Alaska and Hawaii Street · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $100.00 $39.99
    $100.01 to $250.00 $49.99
    $250.01 to $500.00 $49.99
    $500.01 to $750.00 $49.99
    $750.01 to $1,000.00 $69.99
    $1,000.01 to $2,500.00 $69.99
    $2,500.01 to $5,000.00 $999.99
    $5,000.01 to $7,500.00 $149.99
    $7,500.01 to $10,000.00 $299.99
    $10,000.01 to Up $399.99
    Alaska and Hawaii PO Box · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $100.00 $50.00
    $100.01 to $250.00 $125.00
    $250.01 to $500.00 $250.00
    $500.01 to $750.00 $375.00
    $750.01 to $1,000.00 $500.00
    $1,000.01 to $2,500.00 $1,250.00
    $2,500.01 to $5,000.00 $2,500.00
    $5,000.01 to $7,500.00 $3,750.00
    $7,500.01 to $10,000.00 $5,000.00
    $10,000.01 to Up $10,000.00
    US Protectorates Street · Standard · (4 - 8 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $500.00 $49.99
    $500.01 to $1,000.00 $59.99
    $1,000.01 to $2,500.00 $79.99
    $2,500.01 to $5,000.00 $99.99
    $5,000.01 to $7,500.00 $99.99
    $7,500.01 to $10,000.00 $119.99
    $10,000.01 to Up $199.99
    US Protectorates Street · Expedited · (2 - 4 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $500.00 $79.99
    $500.01 to $1,000.00 $89.99
    $1,000.01 to $2,000.00 $99.99
    $2,000.01 to $3,000.00 $129.99
    $3,000.01 to $4,000.00 $149.99
    $4,000.01 to $5,000.00 $199.99
    $5,000.01 to $7,000.00 $249.99
    $7,000.01 to Up $299.99
    Canada · Standard · (5 - 10 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $20.00 $24.95
    $20.01 to $200.00 $29.99
    $200.01 to $300.00 $39.99
    $300.01 to $400.00 $39.99
    $400.01 to $500.00 $39.99
    $500.01 to $600.00 $39.99
    $600.01 to $700.00 $49.99
    $700.01 to $800.00 $49.99
    $800.01 to $900.00 $49.99
    $900.01 to $1,000.00 $69.99
    $1,000.01 to $1,500.00 $69.99
    $1,500.01 to $2,000.00 $69.99
    $2,000.01 to $2,500.00 $79.99
    $2,500.01 to $3,000.00 $99.99
    $3,000.01 to $3,500.00 $99.99
    $3,500.01 to $4,000.00 $99.99
    $4,000.01 to $4,500.00 $99.99
    $4,500.01 to $5,000.00 $99.99
    $5,000.01 to $5,500.00 $129.99
    $5,500.01 to $6,000.00 $149.99
    $6,000.01 to Up $199.99
    Canada · Expedited · (2 - 4 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $34.00 $39.99
    $34.01 to $100.00 $49.99
    $100.01 to $300.00 $69.99
    $300.01 to $1,000.00 $79.99
    $1,000.01 to $4,000.00 $129.99
    $4,000.01 to Up $249.99

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


    *  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
        Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Sunset Electronics Shipping Policies

    If a package arrives and the box appears to be damaged or tampered with in any way, please refuse the package and notify us immediately. Once a package is signed for by the recipient, the aforementioned recipient is responsible forthwith.

    Because of too many claims we no longer ship to APO or Colleges

    Free Ground Shipping is included with your purchase to anywhere within the 48 contiguous states

    Orders shipped to anywhere outside the 48 contiguous states are subject to additional shipping costs

    All duty charges and brokerage fees associated with International orders are the responsibility of the customer

    New York State Sales tax must be charged for all orders shipped within New York State

    Shipping costs associated with returns and exchanges are the full responsibility of the customer.

    Shipping Terms.  

    All packages shipped via UPS are subject to these terms and the UPS Tariff/Terms and Conditions of Service in effect at the time of shipping.  By using UPS services, you agree to these terms and the UPS Tariff/Terms and Conditions of Service.  UPS's liability for loss or damage to a package shipped using UPS services purchased through the Amazon Marketplace shall not exceed $100. 

    All packages shipped via USPS are subject to these terms and the USPS Terms and Conditions in effect at the time of shipping. USPS's liability for loss or damage to a package shipped using USPS services purchased through the Amazon Marketplace are shipped out First Class Mail and are not insured against loss or damage.

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    Sunset Electronics Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from Sunset Electronics through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Sunset Electronics may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Sunset Electronics through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Sunset Electronics with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Sunset Electronics's Privacy Policy.

    Sunset Electronics's Privacy Policy


    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Customer Service Hours are Monday-Thursday 10AM -6PM EST Friday 10AM - 3PM EST

    Because there are cyber predators out there that know the system and are constantly testing us we do not redirect packages over $250.00 The rule is the same on Amazon, PayPal, EBay, etc. The address we get from these companies is the address we send to. The companies get that address from you the customer.    We don’t make any changes. This includes adding apartment numbers or suite numbers. The product ordered has to be delivered and signed for at the address    provided to us from the above mentioned. Picking up at the hub is also not the kind of proof the is acceptable from the above mentioned companies. If your    ordering a product and you are not available to sign for the package, “During Checkout” Amazon will allow you to send the package to any address you wish.    This can include work, a friend or family member.
       
    If A package arrives and the box appears to be damaged or tampered with in any way, please refuse the package and notify us immediately. Once a package is    signed for by the recipient, the aforementioned recipient is responsible forthwith.

    Shipping costs associated with returns and exchanges are the full responsibility of the customer, unless otherwise stated.

    Return Policy

    For the first 30 days from the date of your purchase, you can return merchandise for a refund or an exchange minus a 15% restocking fee and shipping cost.

    You must include the original packaging and the item must be in NEW condition. Items and packing must not be marred, mishandled, or tampered with by an    unauthorized repair person.

    All returns must include the item's original undamaged packaging and instructions. Returns must also include the blank warranty card where applicable.    Returns must include all the manufactures supplied accessories.

    All products must be returned in its original manufactures box. Returns must be free of any physical or cosmetic damage.

    When upon inspection if these conditions are not met the product will be either sent for repair in the customer’s name or immediately sent back to the    customer at customer’s expense.

    Defective Items can be returned for an exchange within 30 days of purchase only if the item is in new condition and free of any cosmetic damage. If the    product has cosmetic or physical damage, it will be sent to the manufacture for repair in the customer’s name.

    We are not responsible for personal data or items left in returned merchandise.

    Camcorders with timers must show less than 30 minutes of use. Items with shutter counters must show less than 30 exposures.

    We do not accept returns on the following items: Go Pro Cameras, Apple products, Videos tapes, underwater equipment or products that were submerged in water.

    When making your return, please include a copy of the invoice and a short note stating the reason for your return. In your note, please specify whether you wish to exchange the product or receive a refund.

    Refused shipments: A 15% restocking fee and shipping charges will be imposed on all refused shipments or return shipments due to incorrect address.

    Cancellations: once we receive an order from amazon it can no longer be canceled. The customer can either return or refuse the package. In order to track down an order for the purposes of canceling it, would completely disrupt our business, our shipping department, and interfere with our productivity.

    Typographical Policy: We are not responsible for typographical or pricing errors. Please note that Pictures are for illustration purposes only. If there was a problem with this listing and it was discovered after you already received the product you are welcome to return it for a full refund as long as it is unused.

    Price protection Policy: Because prices fluctuate, we do not offer price Protection. Once an order is shipped, all sale prices are final.

    We do not sell to re-sellers: we work hard at getting the best deals for the consumer not  re-sellers. Those order will be cancelled without any notice.

    RISK OF LOSS: All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our    delivery to the carrier. We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

    Contact this seller Phone: 877-770-3131

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.