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Frequently Asked Questions
Q: How are you able to offer such great prices?
A: Big VALUE Inc - the name says it all!
Q: Who should I contact if I am having a problem with an order?
A: Please do not hesitate and call our customer support department at 1-800-319-VALUE(8258). If this is during closed business hours, you may send us an email for us to contact you in order to resolve any problem(s) you might be experiencing at firstname.lastname@example.org. We are here for you!
Q: I received a tracking number and when I attempt to track it on the respective courier's website it states that it is invalid, what should I do?
A: Rest assured, this is a valid tracking number for the order you placed. In our on going efforts to satisfy customers tracking numbers are sent to you almost as immediately as we receive them. It could be that it is too early to check on your tracking information. Please allow up to 24 hours for the courier to update their databases. Most couriers update their tracking info the following morning after a package has been sent from our facility.
Q: Are the products you sell Brand New USA Items?
A: Yes, no worries here each item we carry is advertised as Brand New USA merchandise, in the case where an item is a refurbished item it will be advertised as such. It's just like purchasing from your local retailer - but at a BIGVALUE!
Q: How can I reach you by telephone?
A: We would be glad to hear from you. Please call during business hours Toll Free: 1-800-319-VALUE(8258).
Big VALUE Inc - Details
For questions regarding products, order delivery, or returns, please contact Big VALUE Inc Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Big VALUE Inc
Since 1999, Big Value Inc has been a "student" of the ecommerce marketplace for close to a decade, perfecting the art of customer satisfaction and support. Big Value Inc offers buyers a wide variety of products across virtually every category in consumer electronics.
At Big Value Inc, we have one department: Customer Satisfaction Department! Big Value Inc wants to certify all customers are pleased to the best of our ability. If you have any issues, problems or inquiries please contact us immediately so we may assist you. We're here for you!
We are open Monday thru Friday. Should you have any questions please call us or email us during our business hours/days. Please allow emails/inquiries that are sent over a weekend to be answered during the work week.
Toll Free: 1-800-319-VALUE(8258)
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Big VALUE Inc Shipping Rates
Listed below are shipping details for Big VALUE Inc, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-DayOne-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours per Item $0.00 $0.00 $0.00 $0.00 per Weight (lbs) $0.00 $1.95 $2.25 $3.89 per Shipment $0.00 $16.95 $19.95 $29.95 US Protectorates Street ETA 4 - 8 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $9.95 --- --- --- per Shipment $99.99 --- --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Big Value Inc processes orders within two business days of receipt through Amazon Marketplace. Once your order has left our warehouse you will receive a tracking notification.
Our carriers of choice is UPS FedEx and USPS.
Freight services are provided for oversized items such as televisions, appliances and musical instruments.International Customers: Please remember, some countries choose to charge import taxes on packages once they cross the border. We are not responsible for these charges. We recommend checking with your local customs office for these charges before placing your order.
Since these types of taxes and charges are subject to change at any time
(and often change from day to day), we cannot incorporate these charges
into the shipping charge at payment.
Please feel free to contact us if you have any questions about our shipping policies.
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New Jersey residence are responsible for sales tax on all purchases shipped to New Jersey.
New Jersey businesses are responsible for sales tax on all purchases shipped to New Jersey, even with providing a Tax-ID number.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Big Value Inc guarantees your privacy! We will not disclose or distribute any of your personal information provided to us.
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Returns and Refunds
All returns/replacements require a Return Merchandise Authorization number (RMA) to ensure a proper and expedient return/replacement or refund. Please contact our customer support department to request an RMA# at email@example.com or call Toll Free 1-800-319-VALUE(8258).
All unopened items* may be returned within 15 days of receipt for a full refund, return shipping/handling and insurance are your responsibility and you may be subject to a minimum restocking fee of 5%.
Opened, non-defective items* may be returned within 15 days of receipt for a refund or exchange, return shipping/handling and insurance are your responsibility and you may be subject to a restocking fee of 5%-15%, fees vary in accordance to the return issue.
Defective items* are eligible for an exchange within 15 days of original receipt (please follow directions above). All special order and/or final sale items you must contact the manufacturer for warranty service.
Items must be returned in the exact condition of receipt, all original packing materials, boxes, manuals, accessories and warranty cards must be unscathed and included in your return to qualify for any replacement, exchange or refund.
Please return all merchandise within a shipping carton and do not write on the original manufacturer's box. RMA numbers should be entered into the second address line of your return shipping label to ensure a proper, quick return process.
Please allow 48-72 business hours for all returns to be processed.
All returns/replacements must be received by our facilities within 10-12 business days after the receipt of an RMA # and within our guidelines of acceptable items and conditions for returns (see below). Shipping, handling and insurance for returns are the responsibility of the customer.
All special order and/or final sale items you must contact the manufacturer for warranty service**.
Big Value Inc prides itself in selling all Brand New, USA merchandise with Full USA Manufacturer Warranty.
Home Theater/Receivers/Televisions are final sale items, if you receive a defective unit please contact the manufacturer for warranty service. If you receive a damaged unit in transit you may have it exchanged via claim process, please email or call us for exchange details.
Television In-Home Delivery Policy: Upon arrival, the unit will be unpacked by the couriers for you to conduct a complete inspection of the TV. Please inspect the TV for any damages that might have incurred during freight. After inspecting the unit, fill out and sign the supplied questionnaire confirming the condition of the unit has been inspected and approved by you. Any manufacturer defects please contact the manufacturer for warranty service.
Images for accessories within Accessory Saver Bundles may be for illustrational purposes only, this does not affect the quality of merchandise.
If you have any questions on any of our policies please feel free to contact us.
* Television's, Large Fitness Equipment, Personal Care Items such as Shavers and Kitchen Appliances are final sale items and are not able to be returned under any circumstance. All inquiries must be directed to the respective manufacturer.
** Items sold with free shipping that were returned, customer may be subject to shipping charges on the original order.
Contact this seller Phone: 800-319-8258
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Unfortunately, at this time Big Value Inc does not provide a gift wrapping service.