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Frequently Asked Questions
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Jensen Best Photo and Video Lighting - Details
For questions regarding products, order delivery, or returns, please contact Jensen Best Photo and Video Lighting Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About Jensen Best Photo and Video Lighting
JENSEN BEST IMPORTS
GOOD PRODUCTS, GREAT VALUE, SMART PRICES
WE HAVE BEEN IN THE PHOTOGRAPHIC/DIGITAL IMAGING INDUSTRY SINCE 1993, AND IN THAT TIME WE HAVE BEEN WITNESS TO MANY CHANGES IN THE INDUSTRY. JENSENBEST IS OUR ANSWER TO MANY OF THOSE CHANGES AND OUR ATTEMPT TO BRING TO THE GENERAL PUBLIC QUALITY PRODUCTS AT SMART PRICES. NOW ANYONE CAN BE A PHOTOGRAPHER OR MAKE A FILM. WE PROVIDE SOLUTIONS TO OUR CUSTOMER'S LIGHTING NEEDS.†All of our merchandise is shipped via UPS from our warehouse in beautiful Oxnard, California.† We make sure to ship your order within 24 to 48 hours of receipt of payment, excluding weekend/holidays.†YOU CAN CONTACT USBY EMAIL:BY TELEPHONE: 888.754.1116ext. 98 for SalesM-F11-5PM PACIFIC STANDARD TIME
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Jensen Best Photo and Video Lighting Shipping Rates
Listed below are shipping details for Jensen Best Photo and Video Lighting, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpedited Continental US Street ETA 3 - 5 business days 1 - 3 business days per Item $0.00 $0.00 per Weight (lbs) $0.75 $2.99 per Shipment $5.49 $10.99 Alaska and Hawaii Street ETA 3 - 7 business days --- per Item $0.00 --- per Weight (lbs) $3.00 --- per Shipment $6.00 --- US Protectorates Street ETA 4 - 8 business days --- per Item $0.00 --- per Weight (lbs) $3.00 --- per Shipment $5.00 --- APO/FPO Street ETA 18 - 32 business days --- per Item $0.00 --- per Weight (lbs) $3.00 --- per Shipment $5.00 --- APO/FPO PO Box ETA 18 - 32 business days --- per Item $0.00 --- per Weight (lbs) $3.00 --- per Shipment $6.00 --- Canada ETA 5 - 10 business days --- per Item $0.00 --- per Weight (lbs) $1.99 --- per Shipment $8.99 ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
We usually ship within 1-2 business days after the order is placed. We ship all orders either UPS, FedEx or USPS, whichever is more time and cost effective for you, our customer. If you would like expedited shipping, we do offer any shipping service up to and including next day air. To order with expedited shipping- call 1 (888)754-1116 and speak with a live customer order specialist.
Please note, International orders shipping outside of the U.S. are subject to foreign taxes and duties.
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Sales tax is not separately calculated and collected in connection with items ordered from Jensen Best Photo and Video Lighting through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Jensen Best Photo and Video Lighting may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Jensen Best Photo and Video Lighting through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
We do not share any information from you when you place an order.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Jensen Best Photo and Video Lighting to get information about any additional policies that may apply:
Contact this seller Phone: 888-754-1116
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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Assembly Instructions - Support System
Support System Assembly Instructions
Your support system includes the following items:
- (2) Light Stands
- (1) Crossbar
- Open legs of both light stands and extend up to chest high.
- Assemble crossbar by joining all parts of crossbar (typically two pieces) by screwing them together (if threaded) or by clicking them together.
- Mount both sides of crossbar onto the top of the stands.
Please note: Stands are shipped with a protective plastic tip on the top threaded part of the stands to prevent the thread (metal tip/part) from poking out of the box and becoming damaged during shipping. REMOVE AND DISCARD THIS PLASTIC TIP