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4.7 stars over the past 12 months
4.7 stars over the past 12 months (47,130 ratings)

Frequently Asked Questions

1Q.  When do you ship the item?

1A.  We usually ship the item within 24 hours of payment clearance to our account, including Saturdays.

2Q.  Do you send out a tracking number?

2A.  Yes, we do.  A shipping notification email is automatically generated on behalf of us to the email address provided to you once the package has been packed and shipped. 

3Q.  When can I expect to receive my package?

3A.  This depends on the Carrier speed.  Per the Carrier all expedited shipping (US only), the package should be delivered with 3 business days.  For all standard shipping within the US, the package should be delivered in about 3-9 business days.  For all international shipping, the package takes an average of 2-6 weeks to be delivered, since it has to go through custom clearance.

4Q.  How do you determine the S&H cost?

4A.  Please see our shipping table for the S&H cost. 

If you have any additional questions that is not addressed here, please contact us directly through Amazon and we would be happy to answer your questions.  We hope you had a great shopping experience!

HDE - Details

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    About HDE

    Greetings from HDE!!!

    HDE is based in Pennsylvania, US.  We are dedicated to bring the highest quality products to you at extra low prices by importing products directly from manufacturers overseas.  Therefore, you can expect major savings when you purchase from us!  In addition, each one of our products has been inspected carefully by us and you can expect us to stand behind our products 100%. 

    We also strive to provide you the best customer service to ensure you have a pleasant shopping experience with us.  If you have any issues, inquiries, or need assistance, please contact us directly through Amazon.

    Our main products are high quality electronic, camera, and video game accessories.  These high quality accessories are imported from various reputable manufacturers and are carefully inspected by us prior to shipping the products to you.  Therefore, you can expect 100% satisfaction with your purchased products!

    Once in a while, when we find other high quality products from our reputable manufacturers, we will offer these products to you for purchase at extra low prices as well.  You can expect the same level of quality and satisfaction from these products as our main product line.  So, be sure to check out our store on a daily basis!

    Please also join us in our effort to Reduce, Reuse, and Recycle.  We recycle our cardboard boxes and use recycled paper for our packing slips.  Also, we are trying to cut down the extra packaging that you don't need.  This is why many of our products arrive to you in a slim, clear, recyclable plastic bag.


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    HDE Shipping Rates

    Please refer to our listing in Amazon to see the shipping charge due from you.


    Listed below are shipping details for HDE, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Continental US StreetETA3 - 5 business days1 - 3 business days
     per Item$2.99$3.49
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$4.50
    Continental US PO BoxETA3 - 5 business days1 - 3 business days
     per Item$2.99$3.49
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$4.50
    Alaska and Hawaii StreetETA3 - 7 business days1 - 3 business days
     per Item$2.99$3.49
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$4.50
    Alaska and Hawaii PO BoxETA3 - 7 business days1 - 3 business days
     per Item$2.99$3.49
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$4.50
    US Protectorates StreetETA4 - 8 business days2 - 4 business days
     per Item$2.99$3.49
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$4.50
    US Protectorates PO BoxETA4 - 8 business days2 - 4 business days
     per Item$2.99$3.49
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$4.50
    APO/FPO StreetETA18 - 32 business days8 - 16 business days
     per Item$2.99$3.49
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$4.50
    APO/FPO PO BoxETA18 - 32 business days8 - 16 business days
     per Item$2.99$3.49
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$4.50
    CanadaETA5 - 10 business days---
     per Item$3.00---
     per Weight (lbs)$0.00---
     per Shipment$6.99---
    EuropeETA10 - 20 business days---
     per Item$4.00---
     per Weight (lbs)$0.00---
     per Shipment$10.99---
    AsiaETA10 - 16 business days---
     per Item$4.00---
     per Weight (lbs)$0.00---
     per Shipment$10.99---


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    HDE Shipping Policies

    • We ship directly from Pennsylvania, USA.  We use United States Postal Service (USPS) to ship. 
    • We will ship to US and worldwide.  
    • Orders will be shipped within 24 hours after payment is received, excluding weekends. 
      • During the "Holiday Season" which is between Thanksgiving and Christmas, orders will also be shipped out on either Saturday or Sunday, to try to ensure you receive the products you need during the holidays.
    • For our list of shipping and handling charges, please refer to our listing on Amazon.
    • Expedited services are available for US shipping ONLY.
    • Please ensure the shipping address is correct during CHECKOUT.  If the order was undeliverable due to incorrect address provided by the buyer, he/she will need to pay for the S&H charge again before the order can be resent.  We are NOT responsible for any wrong or undeliverable addresses.
    • For international orders, the buyer is responsible for all applicable import duty and local taxes.  Please verify with your customs before purchase.
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    HDE Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from HDE through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from HDE may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from HDE through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide HDE with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to HDE's Privacy Policy.

    HDE's Privacy Policy

    We will not share your personal information or your order information with anyone unless authorized by you. 

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    RETURN POLICY

    • We stand behind our products 100% and each has been carefully inspected by us.  Therefore, we are pleased to offer our buyers Satisfaction Guaranteed or Your Money Back!
    • If the buyer is not satisfied with the product for any reason, he/she may request for an exchange or refund within 30 days of receipt. 
    • For all exchanges & refund, products must be returned in its ORIGINAL packaging.
    • There is a 15% restocking fee on PC tablets   
    • Returns on garments and personal items such as hair and skin care products are only acceptable for return if they are unused and in the original condition you received it in, with all original packaging and no signs of use. The product is subject to final inspection before your return is processed.  
    • The original and return S&H charges will NOT be refunded or reimbursed under any circumstances.
    • Buyers are responsible for the S&H charge for exchanges. 
    • Returns or exchanges on any item with FREE SHIPPING will incur a $2.99 S&H Processing Fee
    • For any returns or exchange, please contact us directly through Amazon to obtain a RMA (Return Merchandise Authorization) number.
    • Please allow up to 7 business days for exchanges & returns to be processed.

    Contact this seller Phone: 4842233261

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    If you are buying the items as a gift and would like to have it sent to somewhere else (within same country only), please contact us through Amazon and provide the shipping address.  We would be happy to accomodate on your request. 

    Gift Wrapping

    Some merchants offer gift wrapping for an additional fee. If HDE offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.