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Frequently Asked Questions
Your Shuffle was purchased from Apple® and then waterproofed on the inside. This means you can take it in the water, worry free, without the inconvenience of a bulky case or outer shell.
Is it normal for the buttons to be so stiff?
During the waterproofing process the buttons become more stiff than on a regular iPod Shuffle. However, they should be just as responsive.
- Sometimes an altitude change during shipping can cause the buttons to become stiffer than intended.
- If the buttons do not respond to a small amount of pressure, try pushing them down, hard, with both thumbs, to loosen them up.
- The more you use the iPod, the easier the buttons will be to push.
- If you continue to have problems, please give us a call.
This is normal. The light on the Shuffle blinks orange to tell you it is synced to the computer and charging. While the shuffle is connected to a computer, you can find the current battery level in iTunes, next to the Shuffle's name.
Reset the Shuffle. To accomplish this:
- Disconnect the Shuffle from the computer (if connected).
- Move the shuffle switch, located at the top of the player, to the OFF position (when the switch is in the OFF position, the green strip will no longer be visible).
- Wait 15 seconds before turning the Shuffle back on.
No, Apple headphones are not waterproof. If you are in need of waterproof headphones you can find them also on amazon
Many of our customers need a "player only" option because:
- They already own a different kind of headphones.
- They wish to buy a different kind of headphones.
- They use their Shuffle with regular headphones for running, working out, or other activities
We do sell a Swim Kit which includes waterproof headphones. For more details on the Swim Kit search amazon for Waterfi swim kit
The following tips can help you create a good seal and keep the headphones from falling out.
- Make sure that your ears are dry and free of debris before inserting the earbuds into your ear.
- Use the largest size earbud that fits in your ear.
- Gently push the earbud until it is securely in your ear but still comfortable. To best accomplish this, gently pull the top of your ear up and back while inserting the earbud.
- Test the earbud with a light pull to see if you have created enough of a seal.
- If needed, place a swim cap over your ears.
Yes, the Shuffle is only compatible with iTunes.
Waterfi - Details
For questions regarding products, order delivery, or returns, please contact Waterfi Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Since 2010, Waterfi has been working from its home base in San Diego, California to bring their friends around the world their favorite electronic gadgets underwater. Our mission: to create waterproof electronics that enable active people to improve sport performance and make exercising more enjoyable.
It all began with our founder Royce creating the first waterproof solution for the Apple iPod shuffle. His friends loved it, and soon they were working on perfecting the waterproofing for the 6th generation iPod Nano. Waterfi is still the only group in the world offering the Nano solution. Now as Apple has retooled their iPod line, Waterfi also has gone back and created a more robust process for waterproofing, and additionally shock-proofing, your electronics. The new iPod shuffles are ready to go and that's just the beginning. Look for more and more of your favorite devices to be added to the Waterfi family.
As more and more people have discovered the life changing power of Waterfi waterproof electronics, more and more people have found themselves joining Royce. What started as 1 ˝ guys (1 full time, 1 part time) in an apartment is now a collection of 20 attractive folks. Drop us a line, we love to connect with our friends down the street and around the globe.
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Waterfi Shipping Rates
International orders are shipped via Fedex and takes only a few days to be delivered anywhere in the world. Please note that if your country charges duties or fees on imported products, you will be responsible for paying those. We only cover shipping charges. Please check with you government to find out your liability, thanks.
Listed below are shipping details for Waterfi, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-DayOne-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours per Item $0.00 $0.00 $0.00 $0.00 per Weight (lbs) $0.00 $0.00 $0.00 $0.00 per Shipment $0.00 $6.99 $9.99 $25.99 Continental US PO Box ETA 3 - 5 business days 1 - 3 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $6.99 --- --- Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $6.99 --- --- Alaska and Hawaii PO Box ETA 3 - 7 business days 1 - 3 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $6.99 --- --- US Protectorates Street ETA 4 - 8 business days 2 - 4 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $6.99 --- --- US Protectorates PO Box ETA 4 - 8 business days 2 - 4 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $6.99 --- --- APO/FPO Street ETA --- 8 - 16 business days --- --- per Item --- $0.00 --- --- per Weight (lbs) --- $0.00 --- --- per Shipment --- $0.00 --- --- APO/FPO PO Box ETA --- 8 - 16 business days --- --- per Item --- $0.00 --- --- per Weight (lbs) --- $0.00 --- --- per Shipment --- $0.00 --- --- Canada ETA 5 - 10 business days 2 - 4 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $19.95 $21.95 --- --- Europe ETA 10 - 20 business days 2 - 4 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $28.95 $29.95 --- --- Asia ETA 10 - 16 business days 2 - 5 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $25.95 $27.95 --- --- Outside US, Eur., CA, Asia ETA 10 - 20 business days 2 - 5 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $39.95 $49.95 --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
We try to ship out your products ASAP. Most products ship out same day or next day if ordered after 1pm PST. However if we are low on stock we can take up to 3 days to ship your product.
--APO, FPO, DPO--Waterfi does ship to these locations free of charge using Priority Mail with the USPS. Because of the mysterious nature of mail in the military we cannot guarantee any type of time frame, but typically the product is delivered within a couple weeks.
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Sales tax is not separately calculated and collected in connection with items ordered from Waterfi through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Waterfi may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Waterfi through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Waterfi values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Waterfi to get information about any additional policies that may apply:
Contact this seller Phone: 6194380058
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.