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Frequently Asked QuestionsOrder Processing
Orders received prior to 1:30 PM Eastern Standard Time will be processed within the same business day provided that the goods are in stock and customer identification is verified. After hour, weekend, and Holiday orders will be processed the next business day.
After an order is placed, the customer will receive an order confirmation via email. If there are any discrepancies with your order please contact Jomashop as soon as possible to correct the issue. When the order ships, a shipment tracking number will be provided to the customer via email.
Different Shipping and Billing Addresses
Jomashop recommends that billing and shipping addresses should be identical whenever possible. Every address and phone number submitted to Jomashop is subject to verification. We reserve the right to reject any order you place with us, and/or to limit quantities on any order. If we reject your order or are unable to complete your order for any reason, we will attempt to notify you using the e-mail address you have given us with the order. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
Jomashop will service every brand name watch sold on our website for a period of 1 to 5 years after purchase depending on the watch brand. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program. Our warranty does not cover external damage to the product. Jomashop does not service watches with any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
Damage that occurs due to having the watch serviced by a third party null and voids the warranty from Jomashop. This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturer's water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.
Jomashop - Details
For questions regarding products, order delivery, or returns, please contact Jomashop Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About JomashopJomashop has been in the wholesale and retail trade of luxury goods such as watches, fine writing instruments, handbags, luxury crystal since 1987 here in New York City. Jomashop has been providing its customers a combination of price, selection and service for over 20 years. Our goal has been to earn the trust and satisfaction of the customer. We offer competitive pricing, but we also knew low prices alone could not make our business superior. We are determined to combine honest and helpful dealings with outstanding service before, during, and after the sale.
Our success is due to the long, continued relationships with our customers. Whether you're shopping with us for the first time or have bought from us many times before, our goal is to make your shopping experience as informative and as easy as possible. In addition to our online services, you can phone and speak to our experienced customer representatives for more personal and spontaneous assistance. Your comfort, security and confidence are our utmost concern. All transactions are digitally encrypted using the latest technologies. We never share your information.
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Jomashop Shipping Rates
Listed below are shipping details for Jomashop, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping Rates for all products (excluding Books, Music, Video and DVD) All Regions Continental US Alaska and Hawaii US Protectorates APO/FPO Canada Europe Asia Outside US, Eur., CA, Asia Continental US Street · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to $99.99 $4.99 $100.00 to Up $0.00 Continental US Street · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to Up $18.00 Continental US Street · Two-Day · (2 business days) Per Shipment Bands Shipment Rate $0.00 to Up $28.00 Alaska and Hawaii Street · Standard · (3 - 7 business days) Per Shipment Bands Shipment Rate $0.00 to $49.99 $4.99 $50.00 to $99.99 $5.99 $100.00 to Up $0.00 US Protectorates Street · Standard · (4 - 8 business days) Per Shipment Bands Shipment Rate $0.00 to $150.00 $10.50 $150.01 to $500.00 $20.50 $500.01 to Up $27.50 APO/FPO Street · Standard · (18 - 32 business days) Per Shipment Bands Shipment Rate $0.00 to $249.99 $6.95 $250.00 to $499.99 $9.95 $500.00 to Up $14.95 Canada · Standard · (5 - 10 business days) Per Shipment Bands Shipment Rate $0.00 to $149.99 $19.50 $150.00 to $499.99 $24.50 $500.00 to $1,499.99 $45.50 $1,500.00 to Up $65.00 Europe · Standard · (10 - 20 business days) Per Shipment Bands Shipment Rate $0.00 to $499.99 $40.50 $500.00 to $849.99 $85.50 $850.00 to Up $95.00 Asia · Standard · (10 - 16 business days) Per Shipment Bands Shipment Rate $0.00 to $499.99 $50.00 $500.00 to $849.99 $95.50 $850.00 to Up $120.00 Outside US, Eur., CA, Asia · Standard · (10 - 20 business days) Per Shipment Bands Shipment Rate $0.00 to $499.99 $55.00 $500.00 to $849.99 $105.00 $850.00 to Up $140.00
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Jomashop will gladly pay for FREE Ground shipping for every order valued over $100 via UPS or USPS depending on the order. Every item shipped out of our warehouse is fully insured by UPS or USPS. Orders outside the 48 continental States require Second Day or Next Day Air service. APO or FPO address requires United States Postal Service Shipment (USPS) Option. Delivery time via Ground can range from 1 to 6 business days. Please view the map for transit time estimation. All items are shipped insured. Note that air and ground shipping times are measured in business days. Next Day Saturday delivery option is available in the United States.
You will receive a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online on the UPS website. United States Postal Service shipments can be tracked here at USPS Tracking.
Orders received prior to 1:30 PM Eastern Standard Time will be processed within the same business day provided that the goods are in stock and customer identification is verified. After hour, weekend, and holiday orders will be processed the next business day. After an order is placed, the customer will receive an order confirmation via email. If there are any discrepancies with your order please contact Jomashop as soon as possible to correct the issue. When the order ships, a shipment tracking number will be provided to the customer via email.
Duty and Shipping:
Most International orders are subject to Customs Duty and Tax regulations specified by the designated country, and are the sole responsibility of the customer, You may contact your local customs office for details. All APO/FPO addressed packages will ship via USPS. The average International order takes up to 1 week for delivery. Oversize and/or high value orders may require additional shipping charges.
If an International order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by Jomashop. If the item is received damaged, please contact Jomashop within five business days of delivery to conduct a claim. Please hold onto your shipping box as our insurance company may want to inspect it. If the item is not received at all we are required to wait 45 days after the shipment date to conduct an insurance claim.
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All items shipped within the state of New York ONLY will be charged applicable New York State sales tax. Sales tax is NOT applicable on orders shipped anywhere outside of New York State.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
OUR CUSTOMERS PRIVACY IS VERY IMPORTANT TO US! Jomashop WILL NOT share ANY customer information or database with ANY other company. Jomashop does not believe in or practice spamming.
Your order with Jomashop is secure, which means that your personal information and credit card number are encrypted with Secure Sockets Layer (SSL) security. Since credit-card and personal information is only entered on the Order Form, only the Order Forms and Shopping Basket are secure.
The secured pages will show a secured URL ("//") and a lock sign on your browser. When you enter your credit card number into the Order Form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to the server.
Additionally, your credit card information is not transmitted via e-mail, which is not encrypted. Our online credit-card processing software does not allow more than one charge to the same credit card number or for the same order number.
Should you have any problem with your credit card charge, you can always depend on our prompt attention and service to resolve the problem. You may also dispute charges with your credit card company.
Jomashop does not allow any advertisers who conduct data mining or profiling on our visitors through software techniques. We want our customers and visitors to feel 100% safe and 100% private when surfing our web site.
We are happy to provide further details of our privacy policies.
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Returns and Refunds
If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse, subject to a Return Merchandise Authorization from JomaShop.com. Remember, the cost of shipping will be deducted from your total refund. A return merchandise authorization number can be requested by contact us via e-mail only. Please read our note below regarding Special Orders. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.
* If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact JomaShop.com within 5 days of receipt of your shipment to make the necessary corrections.
* If a return shipping label is provided via email, please print the label and tape it to the shipping carton.
* We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc. or Postal Annex.
How to return or exchange an item:
* In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.
* Place the original package into a shipping carton.
* Include the invoice and the reason for the return. If defective, please specify the defect.
* Please do not place stickers or shipping labels on the original manufacturer’s package.
* The RMA number must be clearly written on the shipping carton to prevent refusal.
* We suggest that you send your item(s) via insured, traceable means, such as UPS. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
* If an order is shipping via ground shipping, the initial shipment fee incurred by Jomashop to ship the merchandise will be deducted from the refunded amount.
Select items sold may be considered a “Special Order” and subject to a limited return policy. A “Special Order” may be items that we do not have in our warehouse, items that we do not have on our website which are special ordered from our distributor. All orders that have a sale price equal or greater than $4000, the return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the staff via written communication.
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Gifts ordered can be wrapped in brightly colored wrapping paper for an additional charge of $6.00.
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Jomashop Watch Warranty
Jomashop will service every brand name watch sold on our website (see chart for exceptions) for a period of 1 to 5 years after purchase. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program.Our warranty does not cover "external damage" to the product. Jomashop.com does not service watches with any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.Damage that occurs due to having the watch serviced by a third party null and voids the warranty from Jomashop. This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturer’s water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties. Please click here to view our warranty chart stating for brand specific warranty coverage.
No wristwatch is truly waterproof. Watches are resistant to water under certain specific conditions. If you use your watch within the water resistance limits specific by the manufacturer, you should get many years of dependable service from it.To avoid damage to a diving watch, always be certain that the crown and case are locked or screwed down before submerging the watch in water. In addition, to prevent corrosion of sensitive watch materials, always clean the watch with freshwater after submerging in saltwater. Jomashop's warranty doesn't cover watch batteries, however, we do offer up to a 2 month battery replacement.
Brand Watch Warranty A. Lagne & Sohne 2 Year Jomashop Warranty Accutron 2 Year Jomashop Warranty Adidas 2 Year Jomashop Warranty Andy Warhol 2 Year Andy Warhol Warranty Appetime 2 Year Appetime Warranty Armani 2 Year Jomashop Warranty Audemars Piguet 2 Year Jomashop Warranty Baume & Mercier 2 Year Jomashop Warranty Bedat 2 Year Jomashop Warranty Black Dice 2 Year Black Dice Warranty Blancpain 2 Year Jomashop Warranty Breitling 2 Year Jomashop Warranty Bulova 2 Year Jomashop Warranty Bvlgari 2 Year Jomashop Warranty Casio 1 Year Jomashop Warranty Cartier 2 Year Jomashop Warranty Chanel 2 Year Jomashop Warranty Christian Dior 2 Year Jomashop Warranty Chopard 2 Year Jomashop Warranty Citizen 5 Year Jomashop Warranty Calvin Klein 2 Year Jomashop Warranty Concord 2 Year Jomashop Warranty Corum 2 Year Jomashop Warranty Croton Croton Limited Lifetime Warranty Danish Design 1 Year Jomashop Warranty Diesel 2 Year Jomashop Warranty DKNY 2 Year Jomashop Warranty Dolce & Gabbana 1 Year Jomashop Warranty Ebel 5 Year Jomashop Warranty Edox 2 Year Jomashop Warranty ESQ 2 Year Jomashop Warranty Fossil 2 Year Jomashop Warranty Fruitz by Philip Stein 2 Year Jomashop Warranty Fujitime 1 Year Fujitime Warranty Gevril 2 Year Jomashop Warranty Girard Perregaux 2 Year Jomashop Warranty Glashutte 2 Year Jomashop Warranty Gucci 2 Year Jomashop Warranty Hamiliton 2 Year Jomashop Warranty Haurex Italy 2 Year Jomashop Warranty Hublot 2 Year Jomashop Warranty H3 Tactical 2 Year H3 Tactical Warranty Ike Milano 2 Year Jomashop Warranty Invicta 1 Year Invicta Warranty Issey Miyake 2 Year Issey Miyake Warranty IWC 2 Year Jomashop Warranty J. Springs 1 Year J. Springs Warranty Jacob & Co. 2 Year Jomashop Warranty Jacques Lemans 2 Year Jomashop Warranty Jaeger LeCoultre 5 Year Jomashop Warranty Jill Stuart 2 Year Jill Stuart Warranty Just Bling 1 Year Just Bling Warranty Longines 2 Year Jomashop Warranty Lucien Piccard Jomashop Limited Lifetime Warranty Luminox 2 Year Jomashop Warranty Michael Kors 2 Year Jomashop Warranty Michele 2 Year Jomashop Warranty Montres de Luxe 2 Year Montres de Luxe Warranty Nixon 2 Year Jomashop Warranty Oris 2 Year Jomashop Warranty Panerai 2 Year Jomashop Warranty Patek Philippe 2 Year Jomashop Warranty Philip Stein 2 Year Jomashop Warranty Piaget 2 Year Jomashop Warranty Polar 2 Year Jomashop Warranty Police 2 Year Jomashop Warranty Pulsar 3 Year Jomashop Warranty Puma 2 Year Jomashop Warranty Rado 2 Year Jomashop Warranty Raymond Weil 2 Year Jomashop Warranty Rolex 2 Year Jomashop Warranty Seiko 3 Year Jomashop Warranty Skagen 2 Year Jomashop Warranty Suunto 2 Year Jomashop Warranty Swatch 2 Year Jomashop Warranty Swiss Legend 5 Year Jomashop Warranty Swiss Military 2 Year Jomashop Warranty TAG Heuer 2 Year Jomashop Warranty Thunderbirds 2 Year Thunderbirds Warranty Timex 1 Year Jomashop Warranty Time-It 2 Year Time-It Warranty Tissot 2 Year Jomashop Warranty Tommy Hilfiger 2 Year Jomashop Warranty ToyWatch 2 Year Jomashop Warranty Tsumori Chisato 2 Year Tsumori Chisato Warranty TW Steel 2 Year Jomashop Warranty TX 1 Year Jomashop Warranty U-Boat 2 Year Jomashop Warranty Ulysse Nardin 2 Year Jomashop Warranty Victorinox Swiss Army 3 Year Jomashop Warranty Wenger Swiss Military 3 Year Wenger Warranty Wittnauer 2 Year Jomashop Warranty Zenith 3 Year Jomashop Warranty Zodiac 2 Year Zodiac Warranty