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Sunvalleytek - Details
For questions regarding products, order delivery, or returns, please contact Sunvalleytek Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Ever since early 2006, Sunvalleytek has been dedicated to providing happy online shopping experience to our customers. We believe, the KEY to that success is to offer quality products, affordable prices, quick delivery and top-tier customer service, all via our hard-working staff.
The past few years have been challenging but also rewarding for us. We truly thank every single of our customers, who either encourages us to move forward with compliments, or forces us to optimize every aspect of our business with complaints or even criticism.
There are two things that we fully embrace when doing business online and hope that our customers can agree upon:
1) Word of mouth travels fast, especially in the era of Internet. Therefore if you are happy with our products/service, please help us to spread the word by posting seller feedbacks or product reviews;
2) Service always counts. If you happen to run into ANY problem, please don’t hesitate to contact us. Our customer service representatives are always ready to help!
Thank you and welcome to Sunvalleytek!
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Sunvalleytek Shipping Rates
Listed below are shipping details for Sunvalleytek, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpedited Continental US Street ETA 3 - 5 business days 1 - 3 business days per Item $0.00 $0.00 per Weight (lbs) $0.50 $2.00 per Shipment $4.49 $8.99 Continental US PO Box ETA 3 - 5 business days 1 - 3 business days per Item $0.00 $0.00 per Weight (lbs) $0.50 $2.00 per Shipment $4.49 $8.99 Alaska and Hawaii Street ETA 3 - 7 business days --- per Item $0.00 --- per Weight (lbs) $0.50 --- per Shipment $4.99 --- Alaska and Hawaii PO Box ETA 3 - 7 business days --- per Item $0.00 --- per Weight (lbs) $0.50 --- per Shipment $4.99 --- US Protectorates Street ETA 4 - 8 business days --- per Item $0.00 --- per Weight (lbs) $4.50 --- per Shipment $4.99 --- US Protectorates PO Box ETA 4 - 8 business days --- per Item $0.00 --- per Weight (lbs) $4.50 --- per Shipment $4.99 --- APO/FPO Street ETA 18 - 32 business days --- per Item $0.00 --- per Weight (lbs) $0.50 --- per Shipment $12.99 --- APO/FPO PO Box ETA 18 - 32 business days --- per Item $0.00 --- per Weight (lbs) $0.50 --- per Shipment $12.99 ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
HOLIDAY SHIPPING: Due to high volume, please place your order by December 11. (This is an estimate by the United States Postal Service.)
Please note that we don't ship items on Dec 25,26 27 due to the holidays.That means the order placed on Dec 24 will not ship until Dec 28.Sorry if any inconvenience and trouble.
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Items ordered from Sunvalleytek may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Sunvalleytek through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.Prior to 2011, all applicable taxes are already included into the selling price of the item and not calculated on a separate basis.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Sunvalleytek values the privacy of your personal data.
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Returns and Refunds
- Orders Fulfilled by Amazon.
Amazon offers great customer service; you can easily return defective or unwanted products by following Amazon online return instructions step by step;
- Orders Fulfilled by SunvalleyTek.
1) Customer satisfaction is our No.1 priority. You can always reach us for any returns or exchanges by clicking “Contact Seller” in “Your Account > You Order” of your Amazon account.
2) Please always contact us first for the RMA # (Return Merchandise Authorization) and help to expedite the return process as quickly as we can. When requesting RMA #, please provide the following information: original order number, name of product, quantity being returned, & reason for return. PACKAGES WITHOUT A Return Authorization # WILL BE RETURNED BACK TO THE SENDER;
3) Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all the components, manuals, cables, and accessories are included;
4) Please return the merchandise within 15 days of the RMA# issued. Please mark RMA# on your package and send to the returning address that our representatives provide to you.
- Credit/Refund Issued
After receiving your RMA request, our customer representatives will decide whether a product needs to be shipped back or not. Therefore, credit could be issued before OR after our RMA team receives, inspects, and processes your return, really depending on different types of products.
You should be able to receive your refund within three weeks (maximum) after you shipping the package back; in many cases you will receive a refund more quickly than that. However, please note that it’s really up to your credit card company to determine which statement the issued credit will be reflected in.
- Restocking Fee may apply
Unless defective or damaged during shipping, a 15% restocking fee will be charged by Sunvalleytek for most products returned.
Contact this seller Phone: 408-409-1519
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.