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4.7 stars over the past 12 months
4.7 stars over the past 12 months (19,979 ratings)

Frequently Asked Questions

AMAZON FAQ'S
 
How can I contact Under Armour's customer service?
 
Contact our Customer Support Team at 1.888.727.6687.

Our holiday hours of operation are Monday - Saturday 9am-10pm ET; Sunday 12pm - 6pm ET. During business hours, we strive to respond to your email inquiry within 24 hours.

*We will be closed on Thanksgiving and Christmas.
 
ORDERING
 
How much is shipping?
 
Free standard shipping on orders over $24.99

• Standard Shipping:  $5.99  (3-5 business days)
• 2-day Shipping: $14.99     (2 business days)
• 1-day Shipping: $24.99     (1 business days)
 
Can I ship outside of the United States?
 
We ship to the 50 US states and their territories. International shipping is not available. We do ship to PO Boxes, Military APO/FPO/DPO addresses, and the US Territories, including the US Virgin Islands, Guam, and Puerto Rico. These orders ONLY ship standard and go out via FedEx Smart Post. Transit time to these locations may vary between 5 to 30 business days.


Do you charge sales tax?
 
We are required to collect all applicable sales tax when an order is shipped to a state where Under Armour has a significant economic presence, or Nexus. Under Armour currently has Nexus in the following states: Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, South Dakota, Texas, Virginia, & Washington. Some Under Armour gear may be tax exempt depending on the shipping destination and time of year. We cannot list all tax policies here, but our system automatically removes tax for qualifying products and/or qualifying totals and complies with tax exempt holidays as defined by individual states. For tax exemptions on specific products, based on your shipping destination, we urge you to check your state & local sales tax authority for complete tax exempt purchasing rules.


How do I change or cancel my order?
 
We cannot make any changes to orders placed through the Amazon Marketplace. You are welcome to request an order cancelation, however please know that in our commitment to process all orders as quickly as possible, we may not always be able cancel an order before it has shipped. You can contact Under Armour's Customer Support Team to attempt to cancel the order prior to shipment. If the order has already shipped, you will need to return the item to receive a refund and then place a new order.
 


PRODUCT FAQ's

What is the difference in your gear lines?
 
Under Armour apparel is engineered to wick perspiration away from the skin and regulate body temperature; which helps you maximize your performance in the gym, on the practice field, or in the game.  While the technology behind our fabrication is complex, choosing the appropriate gear line is simple: wear HeatGear® when it's hot, ColdGear® when it's cold, and AllSeasonGear® between the extremes:

• HeatGear® - Designed for temperatures of 75 degrees and above
• AllSeasonGear® - Designed for temperatures between 55 – 75 degrees 
• ColdGear® - Designed for temperatures of 55 degrees and below

What is the right fit for me?
 
The right fit varies between activity and personal preference. Under Armour has 4 fit options:


• Compression is Under Armour's signature fit. Compression products will fit super close to the body providing a locked-in, lean, and supportive fit.
• Fitted offers a streamlined fit that sits very close to the body without the squeeze of compression.
• Semi-Fitted/Regular is a specialized fit that's not tight, but designed to be somewhat close to the body.
 Loose garments offer a generous cut, providing full range of motion and a draped look.
 


RETURN FAQ's
I received the wrong item.  What do I do?
 
We are sorry for the inconvenience, and will do everything in our power to make it right. Please contact our Customer Service Team at 1.888.727.6687 so that we can get a prepaid shipping label emailed to you.

Our hours of operation are Monday - Friday 9am-10pm ET; Saturday 9am-6pm ET; Closed on Sunday.


Do you offer exchanges?
 
We do not offer exchanges. If you want a different item you will need to return your item for a refund and place a new order.


How do I return merchandise to Under Armour?
 
Under Armour will accept returns within 60 days as long as merchandise is in salable condition (unworn, unwashed, and with hangtags still attached). Returns are processed within 10 to 14 business days from the date a package is received in our warehouse. If your return is received after 60 days you will be credited in the form of an Under Armour Gift Card. Be sure to include your packlist with your return. If you no longer have your packlist, please print out our return card below.



First and Last Name 

                                                                                                    

Amazon Order Number 


Telephone Number


Items Returned


Reason for Return

                                                                                                 
 
Do I pay return shipping?
 
Return shipping fees are the responsibility of the buyer. Under Armour and Amazon are not responsible for gear that is lost in transit, therefore we suggest using a traceable shipping service when shipping back returns. If a return is necessary due to a service or shipping error, please contact our Customer Support Team at 1-888-727-6687. Be sure to have your Amazon order number available.

When will I receive my refund?
 
Returns are processed within 10-14 business days after your gear arrives at the Under Armour Distribution/Return Center.  Refunds will be processed back to the original method of payment through Amazon. Your credit may take 1-2 billing cycles to appear on your statement. If your return is received after 60 days you will be credited in the form of an Under Armour Gift Card.


 

Under Armour - Details

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    About Under Armour

    Under Armour is a leading developer, marketer, and distributor of branded performance apparel, footwear, and accessories. Our moisture-wicking synthetic fabrications are engineered in many different designs and styles for wear in nearly every climate to provide a performance alternative to traditional products. Under Armour products are sold worldwide and worn by athletes at all levels, from youth to professional, on playing fields around the globe.

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    Under Armour Shipping Rates


    Listed below are shipping details for Under Armour, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping Rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    Continental US
    Alaska and Hawaii
    APO/FPO
    Continental US Street · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.98 $3.99
    $24.99 to $49.99 $0.00
    $50.00 to $98.99 $0.00
    $99.00 to $149.99 $0.00
    $150.00 to Up $0.00
    Continental US PO Box · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.98 $3.99
    $24.99 to $49.99 $0.00
    $50.00 to $98.99 $0.00
    $99.00 to $124.99 $0.00
    $125.00 to Up $0.00
    Continental US Street · Two-Day · (2 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $49.99 $14.99
    $50.00 to $99.99 $14.99
    $100.00 to $149.99 $16.99
    $150.00 to $199.99 $18.99
    $200.00 to $249.99 $20.99
    $250.00 to $299.99 $22.99
    $300.00 to $349.99 $24.99
    $350.00 to $399.99 $26.99
    $400.00 to $449.99 $28.99
    $450.00 to $499.99 $30.99
    $500.00 to Up $32.99
    Continental US Street · One-Day · (24 hours)
    Per Shipment Bands Shipment Rate
    $0.00 to $49.99 $24.99
    $50.00 to $99.99 $26.99
    $100.00 to $149.99 $28.99
    $150.00 to $199.99 $30.99
    $200.00 to $249.99 $32.99
    $250.00 to $299.99 $34.99
    $300.00 to $349.99 $36.99
    $350.00 to $399.99 $38.99
    $400.00 to $449.99 $40.99
    $450.00 to $499.99 $42.99
    $500.00 to Up $44.99
    Alaska and Hawaii Street · Standard · (3 - 7 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $7.99
    $25.00 to $49.99 $8.99
    $50.00 to $98.99 $9.99
    $99.00 to $149.99 $10.99
    $150.00 to Up $12.99
    APO/FPO Street · Standard · (18 - 32 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $3.99
    $25.00 to $49.99 $4.99
    $50.00 to $98.99 $5.99
    $99.00 to $124.99 $6.99
    $125.00 to Up $0.00
    APO/FPO PO Box · Standard · (18 - 32 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $3.99
    $25.00 to $49.99 $4.99
    $50.00 to $98.99 $5.99
    $99.00 to $124.99 $6.99
    $125.00 to Up $0.00

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


    *  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
        Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Under Armour Shipping Policies

    Unless noted otherwise in the ordering pipeline Under Armour ships all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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    Under Armour Tax Information

    Under Armour is required to collect all applicable sales tax when an order is shipped to a state where Under Armour has a significant economic presence, or Nexus. Under Armour currently has Nexus in the following states: Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, South Dakota, Texas, Virginia, and Washington. Some Under Armour gear may be tax exempt depending on the shipping destination and time of year. We cannot list all tax policies here but our system removes tax for qualifying products and/or qualifying totals and complies with tax exempt holidays as defined by individual states. For tax exemptions on specific products based on your shipping destination, we urge you to check your state and local sales tax authority for complete tax exempt purchasing rules.

    For Customers with Sales Tax Exemption:  
    Under Armour unfortunately cannot accommodate tax exempt orders placed through Amazon.com.

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Under Armour with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Under Armour's Privacy Policy.

    Privacy Practices

    Under Armour values the privacy of your personal data.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Online Order Return Policy

    • Under Armour will accept returns as long as merchandise is in salable condition (unworn, unwashed and with hangtags attached).
    • Returns within 60 days of delivery date:
      • Customer will be refunded back to original method of payment at full purchase price.
    • Returns made after 60 days of delivery date:
      • Customer will be refunded in the form of an Under Armour Gift Card (Under Armour Gift Card cannot be used on Amazon.com).
    • Please Note: Original and return shipping fees are non-refundable.
    • If a return is necessary due to a service or shipping error, please contact our Customer Service Team at 1-888-727-6687.
      • Be sure to have your Amazon order number available.
    • Under Armour cannot process exchanges for Amazon orders. You must return your original order for a refund and place a new order.
    Mailing in Your Return
  • You do not need a return authorization number to return your gear.
  • Steps to Return Items:
    1. Print this page including the return form below
    2. Fill out the return form
    3. Please send your package with the returns form to the following address:

      Under Armour® Distribution/Return Center
      1010 Swan Creek Dr
      Suite C Dock Door #33
      Curtis Bay, MD 21226

  • As Under Armour and Amazon are not responsible for gear that is lost in transit, we suggest shipping returns using a traceable shipping service.  
  • Time Period for Processing Returns
    • Returns are processed within 10 - 14 business days after your gear arrives at the Under Armour® Distribution/Return Center.
    • Your credit will appear within 1-2 billing cycles.
  • If your return exceeds the 60 day return policy:
    • Expect an Under Armour Gift Card within 10-14 business days.
  • You will receive email confirmation once your return is complete.
                            
      Full Name
      Amazon Order number
      Reason for your return
      Telephone Number
      Items being returned:
    • Contact this seller

      To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

      For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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