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Frequently Asked QuestionsReturn & Exchange
TimeMax is committed to making your shopping experience a success. If you are not 100% satisfied with your purchase and not the same as our pictures, we will accept returns of unworn, unwashed merchandise for up to 30 days from purchase for a full refund or exchange.
If the reason is manufacturers or transportation defect please describe what exactly is wrong with returned item.
1. Please insure your return package against loss in transit.
The returned items must be properly packed as we are not responsible for damages during transportation.
2. Only manufacturers' defects are covered under warranty.
This does not include intentional damage, or damage caused by misuse of returned item(s). Returned item(s) is subject to final inspection before your return is processed.
Unless a refund is requested the returned item(s) will be replaced with the same one(s) or another available item(s) of your choice with the same or similar price.
3. You are responsible for the shipping cost of returning the items to us.
We do not reimburse you for the original shipping charges. If you exchange the returned item(s) you WILL NOT be charged for repeated shipping when default shipping method is used.
4. All returns are inspected to ensure that the item has not been used.
Timermall is not responsible for packages lost in transit if sent via a non-trackable carrier. We are also not responsible for the cost of shipping an item back to us for return or exchange.
We offer you 30 days to change your mind on any of your purchases from this website.
To qualify for this, the item(s) must be in unworn and brand new condition and must be returned with all the original box, instructions, guarantee.
Buyer are under responsibility for the return charges, TimeMax won't refund the charge.
When we receive the item, we will inspect it to ensure everything is present and in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We aim to process all refunds within 7 days, but please allow up to a maximum of 30 days for the refund to be processed.
You should return it to us using Recorded Delivery. This way the delivery is insured. You should also record the tracking number.
All returns are inspected to ensure that the item has not been used, and are refunded within 30 days of cancellation. You card is refunded to the full amount, and we do not charge freight.
If you have any queries about this policy then please Contact us.
For questions regarding products, order delivery, or returns, please contact TimeMax (USA Continental Street 7-15 Days Delivery) Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About TimeMax (USA Continental Street 7-15 Days Delivery)
TimeMax is an official stockist for all watch brands listed on this website. It is a leading retailer of brand name designer watches, and is also the world's most popular watch website. In our Internet-shop you can buy the watches of the most known KONTAS, TimerMall, OTS, OHSEN, Pasnew and many others.
We pride ourselves on having one of the most efficient shopping systems available with communication at every stage to inform you of your order status, as well as excellent 6-days sales, customer service and support team who are glad to assist you with any enquiry or problem, should one arise.
We hold massive stock levels in our climate controlled 11,000 square foot warehouse - with over 50,000 watches in stock - and display the stock level of each item on our website, so you can be sure that the product you are purchasing is in stock and available for immediate despatch.
Reasons why you should trust TimeMax with your purchase
If it says in Stock, it's in Stock
We have a live stock tracking system which means our physical stock is represented perfectly on our website: if it's shown as being in stock on our site that means that we have the item in stock and ready for dispatch. Many sites out there list hundreds of watches on their site and wait until they receive your order before they try and obtain the watch from their sources, causing delays of days or weeks. In the unlikely event that a watch is not available (e.g. the last model in stock is faulty), we will contact you immediately.
We only charge your card when the order is shipped
Other places may take payment for the watch as you place your order, and then rally around trying to get the watch for you. We are proud to hold stock EVERY watch that is listed as "in stock".
100% secure online ordering
Your credit card details are transferred securely across our 128 bit SSL server. This means that they cannot be intercepted or read by anyone. Your credit card details are not stored on our server.
We are official dealers for all of our brands
This means all of our stock comes directly from the manufacturer and therefore comes with the correct instructions, packaging and 100% valid guarantee. Many sites out there, which are unable to obtain official account status, will import from the 'grey market' – meaning your watch could be from a number of countries such as Singapore and NOT include the official guarantee.
100% genuine watches
Every item sold by TimeMax is a 100% genuine item, supplied to us from the manufacturer. We do not sell second hand or replica watches.
• If for any reason you are unhappy with your purchase, as long as it is in brand new and unworn condition, Most of the items you purchase from us can be returned for a refund (excluding shipping charges) for up to 30 days after the date of shipment.• We do not pay return shipping.
• Products should be returned undamaged and shipped via traceable means.
• Please include copy of the order.
• 20% re-stocking fees may apply for every item we sent. (That rule will also apply to the undeliverable packages. If the information placed in the order is not clear or complete and the Postal Office cannot delivered the packages). For Jewelry, watches, CDs, or media a 30% re-stocking fee may apply.
• The custom, personalized or bulk price buttons, mouse pads, bags, key chains, and SEASONAL PRODUCTS, etc. are not refundable.
• This policy also applies to the packages that the Postal Office states are undeliverable as addressed.
• Watches that have been resized, damaged, or otherwise altered after delivery will not be accepted for return. All watches must be returned in new, unworn condition, and will undergo quality checks.
• All product packaging materials--including boxes, manuals, warranty cards, instructional DVDs, and any other materials in the original shipment--must be returned with your merchandise
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TimeMax (USA Continental Street 7-15 Days Delivery) Shipping Rates
Listed below are shipping details for TimeMax (USA Continental Street 7-15 Days Delivery), including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping Rates for all products (excluding Books, Music, Video and DVD) All Regions Continental US Alaska and Hawaii US Protectorates APO/FPO Canada Europe Asia Outside US, Eur., CA, Asia Continental US Street · Standard · (17 - 28 business days) Per Shipment Bands Shipment Rate $0.00 to Up $0.00 Continental US PO Box · Standard · (17 - 28 business days) Per Shipment Bands Shipment Rate $0.00 to Up $0.00 Continental US Street · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to $50.00 $35.00 $50.01 to $100.00 $60.00 $100.01 to $200.00 $100.00 $200.01 to Up $150.00 Alaska and Hawaii Street · Standard · (17 - 28 business days) Per Shipment Bands Shipment Rate $0.00 to Up $0.00 Alaska and Hawaii PO Box · Standard · (17 - 28 business days) Per Shipment Bands Shipment Rate $0.00 to Up $0.00 US Protectorates Street · Standard · (4 - 8 business days) Per Shipment Bands Shipment Rate $0.00 to $18.00 $5.00 $18.01 to Up $0.00 US Protectorates PO Box · Standard · (4 - 8 business days) Per Shipment Bands Shipment Rate $0.00 to $18.00 $5.00 $18.01 to Up $0.00 APO/FPO Street · Standard · (18 - 32 business days) Per Shipment Bands Shipment Rate $0.00 to $18.00 $5.00 $18.01 to Up $0.00 APO/FPO PO Box · Standard · (18 - 32 business days) Per Shipment Bands Shipment Rate $0.00 to $18.00 $5.00 $18.01 to Up $0.00 Canada · Standard · (5 - 10 business days) Per Shipment Bands Shipment Rate $0.00 to $18.00 $5.00 $18.01 to $100.00 $4.00 $100.01 to Up $0.00 Europe · Standard · (10 - 20 business days) Per Shipment Bands Shipment Rate $0.00 to $18.00 $5.00 $18.01 to Up $0.00 Asia · Standard · (10 - 16 business days) Per Shipment Bands Shipment Rate $0.00 to $18.00 $5.00 $18.01 to Up $0.00 Outside US, Eur., CA, Asia · Standard · (10 - 20 business days) Per Shipment Bands Shipment Rate $0.00 to $18.00 $5.00 $18.01 to Up $0.00
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
17 - 28 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Ship to USA only takes about 8-15 days by USPS ePacket.
Other country takes a little longer.
1. Delivery Notifications
You will receive Amazon email at the address you have specified when your order has been despatched - this email contains the tracking number if applicable, so you can track it online right to your door.
Please allow 1-3 Days to process and ship your order,even though TimeMax always shipped out the package within 24 hours after your order placed. however, some orders take longer depending on availability, at time of ordering, and destination country. Your purchase will be handled in the order it came, prepared, packaged and then sent off. Once your purchase has been shipped we will update your Amazon order status . Please make sure you provided the right shipping address. We won't be responsible for incorrect shipping addresses.
3. On Time Delivery
We are always trying to offer the best service possible. That's why it is no problem for you to specify the time you want your package delivered.
Please note that we can not guarantee delivery on an exact date. But should you require delivery within a certain week, we would be happy to arrange this for you (as long as we have you order on stock).
4. Change of Address After Ordering
Should you need to change the delivery address immediately after ordering, simply contact by Amazon messages in 1 hours after the order made please.
TimeMax process orders as quickly as real time at the moment of orders came. If your order already have been sent off, then it can't be arrange to ship to other address.
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Sales tax is not separately calculated and collected in connection with items ordered from TimeMax (USA Continental Street 7-15 Days Delivery) through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from TimeMax (USA Continental Street 7-15 Days Delivery) may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from TimeMax (USA Continental Street 7-15 Days Delivery) through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
TimeMax (USA Continental Street 7-15 Days Delivery) values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact TimeMax (USA Continental Street 7-15 Days Delivery) to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.