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4.8 stars over the past 12 months
4.8 stars over the past 12 months (5,825 ratings)

Frequently Asked Questions

Q. How long before my order is shipped from The Fashion Rack? 
A. A shipping label is created and all orders are shipped within 2-5 business days, after your payment has been received. 

Q. How will I know when my order has been shipped? 
A. We are committed 100% to customer satisfaction. To assist us with that, when your order is shipped from our warehouse, you will be sent an automatic email confirmation, which will include your order number (both your Amazon order ID, as well as your Fashion Rack order ID), your invoice, and the tracking number for your package. This email will be sent to your Amazon inbox.


The Fashion Rack - Details

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    About The Fashion Rack

    About Us
    Here at the Fashion Rack, our goal is to make sure you're happy. Therefore we promise to always do our absolute best to:
    • Always meet or exceed our customers expectations
    • Provide the best price on a wide range of superior products
    • Provide the best customer service on the web!
    • Provide fast, friendly service
    If you are unhappy with your purchase for any reason, please contact us day or night, Toll Free at 1-877-752-7375 and we will either replace your item, or issue a refund.

    If for any reason, you are still dissatisfied, please feel free to let us know, and we will do our best to rectify the situation.

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    The Fashion Rack Shipping Rates



    Listed below are shipping details for The Fashion Rack, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Continental US StreetETA3 - 5 business days1 - 3 business days
     per Item$0.00$0.00
     per Weight (lbs)$1.00$1.50
     per Shipment$1.99$8.99
    Continental US PO BoxETA3 - 5 business days1 - 3 business days
     per Item$0.00$0.00
     per Weight (lbs)$1.00$1.50
     per Shipment$1.99$8.99
    Alaska and Hawaii StreetETA3 - 7 business days1 - 3 business days
     per Item$0.00$0.00
     per Weight (lbs)$2.00$0.99
     per Shipment$8.99$12.99
    Alaska and Hawaii PO BoxETA3 - 7 business days1 - 3 business days
     per Item$0.00$0.00
     per Weight (lbs)$2.00$2.00
     per Shipment$12.99$16.99
    US Protectorates StreetETA4 - 8 business days2 - 4 business days
     per Item$0.00$0.00
     per Weight (lbs)$1.00$0.99
     per Shipment$1.99$9.99
    US Protectorates PO BoxETA4 - 8 business days2 - 4 business days
     per Item$0.00$0.00
     per Weight (lbs)$1.00$0.99
     per Shipment$1.99$9.99
    APO/FPO StreetETA18 - 32 business days8 - 16 business days
     per Item$0.00$0.00
     per Weight (lbs)$1.50$1.50
     per Shipment$5.99$8.99
    APO/FPO PO BoxETA18 - 32 business days8 - 16 business days
     per Item$0.00$0.00
     per Weight (lbs)$1.50$1.50
     per Shipment$5.99$8.99
    CanadaETA5 - 10 business days2 - 4 business days
     per Item$0.00$0.00
     per Weight (lbs)$1.00$4.00
     per Shipment$18.99$19.99
    EuropeETA10 - 20 business days2 - 4 business days
     per Item$0.00$0.00
     per Weight (lbs)$4.99$7.00
     per Shipment$12.99$23.99
    AsiaETA10 - 16 business days2 - 5 business days
     per Item$0.00$0.00
     per Weight (lbs)$4.00$7.00
     per Shipment$16.99$23.99
    Outside US, Eur., CA, AsiaETA10 - 20 business days2 - 5 business days
     per Item$0.00$0.00
     per Weight (lbs)$18.99$9.99
     per Shipment$11.99$23.99


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    The Fashion Rack Shipping Policies

    Shipping
    Here at the Fashion Rack, we generally ship most orders within 2-3 business days. We make full use of 3rd party shipping companies, such as USPS and FedEx to ensure your order is shipped to you in the most suitable manner. However, we do reserve the right to substitute shipping methods. If you need your order by a specific date, please contact us before ordering, and we will do our absolute best to meet your needs. Delivery times vary by carrier, and The Fashion Rack is not responsible for shipping delays caused by a carrier. In order to expedite the delivery of your order, The Fashion Rack maintains a "No Backorder" policy. If an item becomes unavailable, after you have placed your order, it will be removed from your order, and refunded during processing period, but prior to shipping any remaining items. Orders are processed Monday through Friday, during standard business hours. If you have any further questions or concerns, please give us a call at 1-877-752-7375. 

    We ship internationally as well! If you are an international customer, and are interested in shopping with our store, please use the following table as a helpful guide in determining how long it will take for your order to be delivered. Please note that this table represents the average time frames that we have experienced. 

    Location
    Standard
    Expedited
    US
    4-6 days
    1-3 days
    Canada
    3-5 weeks
    7-10 days
    Europe
    3-5 weeks
    7-10 days
    Russia
    4-6 weeks
    2-4 weeks
    Australia
    3-5 weeks
    1-3 weeks
    Asia
    6-8 weeks
    4-6 weeks
    South America
    6-8 weeks
    4-6 weeks

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    The Fashion Rack Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from The Fashion Rack through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from The Fashion Rack may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from The Fashion Rack through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide The Fashion Rack with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to The Fashion Rack's Privacy Policy.

    The Fashion Rack's Privacy Policy

    The Fashion Rack has been working tirelessly to provide you with the absolute best online shopping experience on the web. As such, we are extremely committed to our customers security, and privacy, and any information that you provide while shopping with us, will strictly be used to process your order in as speedy a manner as possible, and improve your shopping experience in any way that we are able too.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact The Fashion Rack to get information about any additional policies that may apply:

    Contact this seller Phone: 1-877-752-7375

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Returns/Exchanges

    Here at The Fashion Rack, we are proud to offer an industry leading 365 day return policy on almost all of our products. If you are not satisfied with your ordered item for whatever reason, we will be more than happy to accept it back at our warehouse for a refund, or exchange, as long as it is in the same condition you received it in, remains unwashed, and any and all original tags are still attached. Your order will include an informational card, with the address that your return can be sent to, and we kindly request that you fill out this card as fully as possible with your order number, email address, and reason for your return.

    If your order has been shipped correctly, you will be responsible for return shipping costs to return your ordered items. We will notify you by email, once we have received your return. If you wish to exchange your ordered items for a different size, color, or style, you will not be charged an additional shipping fee, and you will be sent an automatic email confirmation when your new items ship out. If you wish to receive a refund instead, you will be issued a refund for the purchase price of your product, but not your shipping cost. Your refund will be processed within 24-48 hours of having received your package, and you will see the refund posted to your account within 24-48 hours of the refund being issued. If you have ordered items, and the shipping for that item was free, you will be charged a 10% restocking fee, and this will be reflectred in your refunded total.

    If you have received your order, and the items that you have received are not 100% correct, you are NOT responsible for return shipping. Notify us of the error with your order, and we will not only ship out your correct item, but we will provide you with a return shipping label, so that the mistaken item can be returned hassle free and at no additional cost to yourself. We regret to inform our international customer's that prepaid label's can not be sent to you, though we will still ensure you receive your correct items.

    If you have any further questions or concerns, regarding our return or exchange policy, please contact us by email at or by phone at 1-877-752-7375. If we are unavailable to take your call, please leave a voicemail message, and we will return your call within 24-48 hours.

  • Top of Page Processing/Handling Times

    Thank you for choosing to shop with The Fashion Rack! We take great pride in shipping your orders as soon as possible, and we understand that you may have placed your order because you need these items by a specific date.


    Please be aware that on all of the items that we sell, we have a minimum 2 day handling time before your order will ship from our warehouse. Even if you have placed your order with expedited shipping, it will not be shipped until the end of this handling time. If an item has a longer handling time than this 2 day minimum, a note will appear in the Amazon listing, below the location where you have selected your color and size. 

    Please also be aware that these handling times do not count weekend days, or holidays, and that this same thing is true for shipping times. If you are unsure of when your order will arrive, or whether your order will arrive in time, please don't hesitate to contact us by phone or email. We can be reached by phone at 1-877-752-7375, or by email.

    Once again, thank you very much for choosing The Fashion Rack. We hope you've enjoyed shopping with us, as much as we've enjoyed providing you with the best possible service on the web.