Recent Feedback:

4.8 stars over the past 12 months
4.8 stars over the past 12 months (920 ratings)

Frequently Asked Questions

FAQs

General Questions:

Q. Are all the watches authentic?
A. All of our watches are 100% authentic name brands as advertised. Some of the brands we offer are: Armitron, Bulova, Croton, Fossil, Guess, Invicta, Kenneth Cole, Lorus, Lucien Piccard, Nike, Pulsar, Seiko, Skagen, Swiss Army, Timex, Wenger & Zodiac.

Q. Do you sell used or refurbished watches?
A. We sell only brand new, quality name brand merchandise.

Q. How come my e-mails are not answered immediately?
A. We thankfully sell hundreds of products daily. Typically, we average one e-mail per product sold and respond on a first come first served basis. We try to give each customer the personal attention they deserve. As you can imagine this takes time. We also like to enjoy our nights and weekends just like everyone else. The typical response time for an e-mail received M-F - 9-5 - EST is between 1 to 36 hours. (Friday's mail may sometimes not be received until Monday.) We appreciate and welcome all your comments and suggestions. We answer all correspondence.

Q. Do you offer a warranty?
A. We offer whatever manufacturers warranty applies to each particular item. Please see product description.

Q. How do I know if the watch I choose will fit me?
A. We list all the vital measurements for each watch that we sell. Among these statistics are the watch face size and the maximum size wrist that it will fit tightly. In order to measure your wrist, circle your wrist with a measuring tape. Then add another 1/8 - 3/8 of an inch to that number depending on how loose a fit you like.

Q. What do I do if the battery is dead on arrival?
A. We carefully inspect all watches prior to shipment to make sure they are functioning correctly. Unfortunately there is no way to know if a battery is about to die without opening the watch and testing it. At your request, we can either send you a new battery or you can send the watch back for us to replace the battery.

Q. What is your Contact Information?
A. You may contact us:

    • Via Phone at: (848) 525-0066 - M-F - 9-5 EST
    • Via mail at: The Watch Gallery, LLC - 428 Clifton Ave PMB # 115 - Lakewood, NJ 08701

Shipping & Handling Questions:

Q. How do you ship?
A. We ship via U.S.P.S. First Class Service. In the USA, only upon customer request, we will ship Priority Mail for an additional $3.00 above the standard shipping and handling charges.     

Q. How long after I pay will you ship?
A. We generally ship within 1-2 business days of receiving payment. From the time we ship, please allow 7-10 days on domestic orders and at least thirty days, due to customs delays, on international orders. This time frame is beyond our control.

Q. Are the Shipping & Handling Rates the actual cost of the shipping itself?
A. As is clearly stated, part of the cost is the handling which covers our cost of storing the merchandise, packaging and maintaining a staff to send out the items in a timely fashion. These are part of our costs that enable us to offer our customers the lowest prices.

Thank You.

  

TimeZone123 - Details

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    About TimeZone123

    About Us

    Welcome to TimeZone123 an affiliate of The Watch Gallery, LLC, the wholesale source of watches and accessories for everyday people. All our watches are brand new and are 100% authentic.

    We are Authorized Retailers for CROTON, INVICTA and WENGER and any of their watches we sell comes with the Full Manufacturer's Warranty. (Sometimes the listing may say otherwise, please disregard).

    All our Victorinox / Swiss Army watches come straight from the manufacturer and any of their watches we sell comes with the Full Manufacturer's Warranty. (Again, sometimes the listing may say otherwise, please disregard).

    Watches do not merely tell time they make a statement about the wearer and everyone is entitled to a quality watch that matches the mood of the moment. What is good on a casual day may not fit the bill at a more formal affair.

    This philosophy seems to have worked well. What began as a small home based business quickly grew into a major player in the retail online watch and accessories industry with an annual growth rate of over 300% and a large percentage of repeat customers.

    This growth can be attributed to the company philosophy of providing:

    • only brand-name authentic high quality products
    • only first quality brand new (not refurbished) products
    • only the very latest styles from classic to trendy and casual to dressy
    • always the largest selection of major well known brands
    • extremely low prices with some discounts of up to 90% off retail
    • first rate customer service as priority # 1

    TimeZone123 accomplishes all this by aggressively searching the market for both the latest styles and the lowest prices. We purchase very large quantities and pass the savings on to our customers.

    We do offer deep volume discounts. Please contact us below or call 1.888.928.2485 - M-F - 9-5 - E.S.T.

    Please remember - Customer Satisfaction is our # 1 Priority. Shop with confidence.

    Thanks for stopping by. We look forward to adding you to our long list of very satisfied customers.

    The Folks At
    TimeZone123
    "Making Time Affordable"

     

    Contact Us:

    You may contact TimeZone123:

    • Phone at: (888) WATCH-85 - (888) 928-2485 - M-F - 9-5 EST
    • email: Contact Seller thru Amazon

    Thank you for your interest.  We look forward to adding you to our long list of satisfied customers.

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    TimeZone123 Shipping Rates


    Shipping & Handling:

    Destination      

    First Item

    Each Additional Item

    USA:

      $7.95

      $6.45

    Canada:   $18.95   $8.95
    International:   $39.95   $10.95
    Expedited:USA   $9.95   $6.45

    Listed below are shipping details for TimeZone123, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Continental US StreetETA3 - 5 business days1 - 3 business days
     per Item$0.00$6.45
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$3.50
    Continental US PO BoxETA3 - 5 business days1 - 3 business days
     per Item$0.00$6.45
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$3.50
    Alaska and Hawaii StreetETA3 - 7 business days1 - 3 business days
     per Item$0.00$6.45
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$3.50
    Alaska and Hawaii PO BoxETA3 - 7 business days1 - 3 business days
     per Item$0.00$6.45
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$3.50
    US Protectorates StreetETA4 - 8 business days2 - 4 business days
     per Item$0.00$6.45
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$3.50
    US Protectorates PO BoxETA4 - 8 business days2 - 4 business days
     per Item$0.00$6.45
     per Weight (lbs)$0.00$0.00
     per Shipment$0.00$3.50
    CanadaETA5 - 10 business days---
     per Item$8.95---
     per Weight (lbs)$0.00---
     per Shipment$2.00---
    EuropeETA10 - 20 business days---
     per Item$10.95---
     per Weight (lbs)$0.00---
     per Shipment$5.00---
    AsiaETA10 - 16 business days---
     per Item$10.95---
     per Weight (lbs)$0.00---
     per Shipment$29.00---


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    TimeZone123 Shipping Policies

    Shipping & Handling:

    Destination      

    First Item

    Each Additional Item

    USA:

      $7.95

      $6.45

    Canada:   $18.95   $8.95
    International:   $39.95   $10.95
    Expedited:USA   $9.95   $6.45
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    TimeZone123 Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from TimeZone123 through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from TimeZone123 may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from TimeZone123 through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide TimeZone123 with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to TimeZone123's Privacy Policy.

    TimeZone123's Privacy Policy

    Privacy & Security
    Amazon.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide TimeZone123 with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to TimeZone123's Privacy Policy.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Quality Guarantee & Return Policy:


    At The Watch Gallery, Your Total Satisfaction is our # 1 Priority. All our products are carefully inspected prior to shipping to assure that they are in brand new and properly functioning condition.

    Urgent: Please do not discard any packaging materials, tags and links until you are sure that the watch functions properly and you are keeping it.  These will have to be returned with the watch.

    Please check the item carefully upon receipt.

    If the item came physically damaged, or not as described, you must notify us within three (3) days of receipt and we will immediately authorize the return. 

    If the item is as described and did not come physically damaged and is not currently physically damaged, but the movement is defective, even though it was slightly worn, please let us know within ten (10) days of receipt and we will also authorize the return. Again, please do not discard any packaging materials, tags and links until you are sure that the watch functions properly.  These will have to be returned with the watch.

    If the item is non-defective and it is unworn and in brand new condition but you are not completely satisfied with your purchase, you have thirty (30) days from date of receipt to request an exchange or return as per conditions indicated below.  

    All non defective returns and exchanges are subject to the following conditions:

    1. Product must be in new, unworn condition with no physical changes such as scratches or removed links.

    2. All packaging material and tags, if supplied, must be intact.

    3. A Return Authorization Number must be requested within thirty (30) days of receipt via e-mail and must be clearly included in all returns.  Product must then be shipped back to us within seven (7) days of receiving the Return Authorization.

    4. If you are requesting an exchange because you prefer a different watch, the reshipping cost is $4.00 in the USA, $18.95 to Canada and $39.95 International.

    5. If you are requesting a refund for a non-defective watch we will refund the cost of the watch (not including shipping and handling costs).

    Please understand that we are bound by our suppliers to the above conditions.

    All ongoing correspondence regarding returns must be addressed through the Amazon e-mail services via contact seller. Please make sure to include the Order Number and Reason for request. Please do not e-mail to any other address.

    TimeZone123 and The Watch Gallery, LLC is not responsible for any lost or damaged returns. For your own protection, please purchase tracking and insurance.

    Please allow seven (7) days from our receipt of item for us to ascertain that the return complies with the above. We will then gladly issue the appropriate return or exchange.

    If your request meets the above criteria, Please Send Your Product To:

    The Watch Gallery,  LLC
    Attn: Return Department
    428 Clifton Ave - PMB # 115
    Lakewood, NJ  08701

    Please make sure to clearly include the Order Number, the Return Authorization Number and Reason for Return. (Preferably send us a copy of our return authorization e-mail with your package).  If these are not clearly included, we sometimes do not know who sent it.

    Contact Us:

    You may contact TimeZone123

    Phone at: (888) 928-2485 - M-F - 9-5 EST

    e-mail: Contact Seller on Amazon

    Thank you for your interest.  We look forward to adding you to our long list of satisfied customers.

    Contact this seller Phone: 888-928-2485

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Watch Warranty Information

    Brand                          {X}-year {type of} warranty
    Akribos XXIV             Manufacturer 2 Year International Warranty
    Armitron                      Manufacturer Lifetime Limited Warranty
    BCBGMAXAZRIA    TimeZone123 - 1 Year Limited Warranty
    Bedat & Co                  TimeZone123 - 1 Year Limited Warranty
    Bulova                          Manufacturer 3 Year Limited Warranty
    Caravelle by Bulova     Manufacturer 2 Year Limited Warranty
    Croton                           Manufacturer Lifetime Limited Warranty
    Croton CX2                   Manufacturer Lifetime Limited Warranty
    Disney                           Manufacturer 5 Year Limited Warranty
    DKNY                           TimeZone123 - 1 Year Limited Warranty
    Essential by ABS           Manufacturer Lifetime Limited Warranty
    Fossil                             TimeZone123 - 1 Year Limited Warranty
    Giorgio Armani             TimeZone123 - 1 Year Limited Warranty
    Guess                             TimeZone123 - 1 Year Limited Warranty
    Invicta                            Manufacturer 1 Year Limited Warranty
    Kenneth Cole New York  Manufacturer 2 Year Limited Warranty
    Kenneth Cole Reaction    Manufacturer Lifetime Limited Warranty
    Lorus                              TimeZone123 - 1 Year Limited Warranty
    Lucien Piccard                Manufacturer 5 Year Limited Warranty
    Manhattan by Croton      Manufacturer 1 Year Limited Warranty
    MMA Cage Fighter         TimeZone123 - 1 Year Limited Warranty
    Pulsar                               TimeZone123 - 1 Year Limited Warranty
    PUMA                              TimeZone123 - 1 Year Limited Warranty
    Seiko                                TimeZone123 - 1 Year Limited Warranty
    Skagen                             TimeZone123 - 1 Year Limited Warranty
    Swatch                              TimeZone123 - 1 Year Limited Warranty
    Tommy Bahama               TimeZone123 - 1 Year Limited Warranty
    Victorinox Swiss Army    Manufacturer 3 Year Limited Warranty
    Wenger                              Manufacturer 3 Year Limited Warranty
    Wenger Swiss Military     Manufacturer 3 Year Limited Warranty
    Wittnauer                          TimeZone123 - 1 Year Limited Warranty
    XOXO                               Manufacturer 10 Year Limited Warranty
    Zodiac                               TimeZone123 - 1 Year Limited Warranty