Recent Feedback:

4.8 stars over the past 12 months
4.8 stars over the past 12 months (12,354 ratings)

Frequently Asked Questions

Do we ship internationally?

Yes! We do ship internationally and to all around the world. We usually use USPS Priority with insurance to ship our international products.

How long does shipping take?

We have many different shipping options available at the checkout page. Shipping time can be estimated in our shopping cart. Time frames for each order can be selected upon checkout.

How long do orders take for processing?

Orders normally take between 24 - 48 hours for processing. We try to process and ship orders as quickly as we can.

What are Army Universe's Hours of Operation?

Army Universe Hours of Operation are:

Monday - Friday: 9:30 AM - 6:30 PM.

Where can I send my questions to?

You can e-mail us via the amazon messaging system with any questions.

How can I return my order?

If you would like to return your order you may do so by filling our our return request form located at the bottom of the page or by emailing our returns department.

How long do I have to return my order?

You have 30 days from the day the order is placed to return your order. We cannot generate RMA numbers after this time frame because our system will not allow us to do so. We will not deviate from this time frame unless previous authorization is given to extend the time, which we will only grant in special cases.

How can I exchange my order?

If you need to exchange your order you can email us and they will provide an exchange code for you to send back your order. We do not cover shipping costs when shipping the item back to us, However we will send back the product to you at our expense. We are happy to offer Free Shipping on Exchanges but we can only offer this once, so please make sure you know what you would like to exchange it for. If you decide to return a product after an exchange is completed, you will be charged for the return shipping costs back to you.

My package is lost! What can you do for me?

If your package got lost, we will need to confirm that with the shipping carrier and file a claim for you. Once the claim is filed and completed we will go ahead and reship you another product. We do our best to ship in a timely manner, however we have no control over the shipping companies and if they lose packages in transit. So in the even that this does happen, we will do our best to remedy the situation as quickly as we can.

What should I do if I received a damaged or defective product?

If you received a damaged product from Army Universe please e-mail us right away. Do not wait for any reason. We will not accept any damaged goods claims after 3 business days. If an item was damaged in the shipping process, a claim will be filed and a new product will be sent out once the damaged product is received back.

All products are inspected thoroughly before being sent out, but mistakes can occur and we will do whatever is necessary to rectify it.

If you decide not to keep a defective product, a restocking fee will still apply. We do this to insure the integrity of our company and our customers. Shipping will be reimbursed for any defective item, after it has been inspected.

What should I do if I received the wrong product?

If you receive the wrong product from your order please let us know right away and we will do whatever is necessary to fix the situation as soon as possible. You may send back the products only via the methods that we choose and accept. This is the only way a customer can be compensated for the return shipping costs.

Army Universe - Details

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    About Army Universe

    About Army Universe


    Army Universe is an online military shop known for offering a diverse selection of high quality Army, Navy & Military products offering both retail and wholesale quantities at great prices with worldwide shipping available. We carry a large selection of Military BDU Pants, Camouflage Clothing, Duffle Bags, Messenger Bags, Hunting Gear, Military Accessories, Boots, Vintage Army Clothing, Army Outerwear, Flight Suits, Survival Gear, Camping & Hiking Accessories, Military Parachute Ropes, Compasses & More! Founded in 2006, we are starting to build a reputation for our low prices, quick shipping & superior service. We offer military products, army accessories & camouflage clothing to anyone, especially law enforcement, security & police officers, military soldiers, army veterans, security companies, hiking groups, summer camps, & paintball lovers, just to name a few.

    Why shop at Army Universe?

    Customer satisfaction is our top priority here at Army Universe. We make sure that all of our customers have the best possible shopping experience. We are 100% dedicated to satisfying our customers from the moment you enter Army Universe until you leave.

    Here at Army Universe, we boast top of the line customer service and we build our reputation on that. We accept any questions or inquiries and are glad to help in any way that we can. We also try to do this in a timely and professional fashion.

    Our goal is to get you the goods you want quickly and at a fair price. We always want you to find what you're looking for, so whether or not you see what you need please feel free to contact the support team at any time for any questions, inquires or quotes. Please feel free to email us. We will do our best to respond in a timely fashion & usually within 24†business†hours. Even if you decide not to purchase anything from our website please feel free to send us some feedback, as we are always looking to improve your shopping experience.

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    Army Universe Shipping Rates



    Listed below are shipping details for Army Universe, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Two-Day
    Continental US StreetETA3 - 5 business days1 - 3 business days2 business days
     per Item$0.00$3.00$4.00
     per Weight (lbs)$0.00$0.00$0.00
     per Shipment$0.00$36.99$44.99
    Continental US PO BoxETA3 - 5 business days------
     per Item$0.00------
     per Weight (lbs)$1.00------
     per Shipment$4.50------
    Alaska and Hawaii StreetETA3 - 7 business days------
     per Item$0.00------
     per Weight (lbs)$2.25------
     per Shipment$5.99------
    Alaska and Hawaii PO BoxETA3 - 7 business days------
     per Item$0.00------
     per Weight (lbs)$2.50------
     per Shipment$5.99------
    US Protectorates StreetETA4 - 8 business days------
     per Item$0.00------
     per Weight (lbs)$1.00------
     per Shipment$4.50------
    US Protectorates PO BoxETA4 - 8 business days------
     per Item$0.00------
     per Weight (lbs)$1.00------
     per Shipment$4.50------
    APO/FPO StreetETA18 - 32 business days------
     per Item$0.00------
     per Weight (lbs)$1.50------
     per Shipment$5.99------
    APO/FPO PO BoxETA18 - 32 business days------
     per Item$0.00------
     per Weight (lbs)$1.50------
     per Shipment$5.99------
    CanadaETA5 - 10 business days------
     per Item$0.00------
     per Weight (lbs)$2.99------
     per Shipment$19.99------
    EuropeETA10 - 20 business days------
     per Item$0.00------
     per Weight (lbs)$3.00------
     per Shipment$32.99------
    AsiaETA10 - 16 business days------
     per Item$0.00------
     per Weight (lbs)$4.00------
     per Shipment$35.99------
    Outside US, Eur., CA, AsiaETA10 - 20 business days------
     per Item$0.00------
     per Weight (lbs)$5.00------
     per Shipment$35.99------


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Army Universe Shipping Policies

    In the event that ArmyUniverse ships out a package and it is refused by the customer, the customer will be charged a full restocking fee of 20% plus shipping costs (both to the customer and back to the shipper). Refunds will be done as soon as possible but may take up to 15 business days.

    If you received a damaged product from ArmyUniverse please call us as soon as possible. We will not accept any damaged goods claims after 3 business days. If an item was damaged in the shipping process, a claim will be filed and a new product will be sent out once the damaged product is received back. All products are inspected thoroughly before being sent out, but mistakes can occur and we will do whatever is necessary to rectify it.

    If you decide not to keep a defective product, a restocking fee will still apply. We do this to insure the integrity of our company and our customers. Shipping will be reimbursed for any defective item, after it has been inspected.

    If you receive the wrong product from your order please let us know right away. Shipping and handling costs of any wrong items sent will be compensated once the situation has been reviewed by one of our returns mangers. You may send back the products only via the methods that we authorize. This is the only way a customer can be compensated for the return shipping costs.

    Orders placed online may be canceled up to 24 hours after being placed. All orders after 24 hours cannot be canceled. There may be a 15% cancellation fee on orders canceled after 24 hours.† No fees will be charged if we cancel an order on our side.

    International customers are responsible for any customs/duty charges that may apply. We do not edit invoices for customers because our system cannot allow us to do so. International orders cannot be returned.

    Almost every product can be returned however we reserve the right to deny any return claims.† Special orders and wholesale orders will not be able to be returned.

    If you are unhappy for some reason, Please do not leave any negative feedback without contacting us first. We always do our best to make every customer happy.

    Please Note: Expedited Orders will only go out same day if order is processed by 12PM EST. This applies to any method of expedited shipping. We may use any shipping method that we would like to insure you receive your package on time.
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    Army Universe Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from Army Universe through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Army Universe may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Army Universe through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Army Universe with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Army Universe's Privacy Policy.

    Army Universe's Privacy Policy


    See Amazon.com's Privacy Notice

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    Returns and Refunds

    When you shop with Army Universe on amazon, we want you to be completely satisfied. If you find that you must return, exchange or have any problem with an item, we try to make this process as easy as possible!

    If you are unhappy for some reason, Please do not leave any negative feedback without contacting us first. We will always do our best to make every customer happy.

    We have a 30 day money back guaranteed policy. If for any reason you are not† satisfied with your product you may return it. If you would like to make an† exchange you may do so for any product available on amazon that we sell. We are the seller ARMY UNIVERSE.
    ††
    Please contact our returns department to obtain a Return Merchandise Authorization # (RMA). You can do so by emailing us or by contacting us directly via Amazon.†Please† include your order number in the email.

    Returns
    Here are return instructions. They apply unless otherwise stated. Due to the long shipping times and cost of international shipping, orders outside the USA & Canada are not returnable.

    All products purchased from Army Universe may be returned during our time policy time frame for a refund, less the shipping charges.

    • You must e-mail us for a RMA before sending anything back. A return authorization is required for all returns.
    • All items must be new, unused, and contain all original packaging and accessories.
    • RMA must be visible on the outside of the return and package must include a packing slip.
    • Returning a product that is not in resalable condition and/or without a Return Merchandise Authorization risks forfeiture of product.
    • Some items cannot be returned and we reserve the right to deny any return for any reason.
    • A refund will be issued only to the original method of payment.
    • Refunds may take up to 10 business days to show up on your account.
    • Shipping costs are never refunded, even for expedited orders.
    • Buyer is responsible return shipping on all returns. Restocking fee may apply on some returns.
    • We are not responsible for lost packages that are returned. Please ship the return with a tracking number.
    • You have up to 30 days to request return RMA.
    • If you took advantage of the free shipping promotion that we offer and you return your order, the original full shipping costs will be deducted before your refund is issued.
    If you would like to return an item, please contact us. We will respond with an RMA number and instructions on how to proceed with your return. If you are not satisfied with your order, please contact us before leaving feedback.

    Exchanges

    If you need to exchange your order, these are instructions:
    1. Place a new order for your desired item & pay for it.
    2. E-mail us with the new order number and that you want to exchange your order.
    3. We will send you a RMA with instructions on how to send the order back.
    4. Once we receive it back a refund will be applied to the returned order.
    - Exchanges are not charged a restocking fee.
    - Exchanged items must be in the same condition it was received in. Damaged, worn or used products will not be accepted back. We do not pay for return shipping on exchanges.
    - You have 30 days from the day the order is placed to get an exchange RMA.†
    If you rather not purchase a new item, then you will be sending the order back for a return. Please follow the instructions above.

    We do not handle exchanges via the mail, which means if you send back an item we will not send you the new item you want. You will need to place a new order for the item you want.†

    Refused Packages

    In the event that Army Universe ships out a package and it is refused by the customer, the customer will be charged a full restocking fee of 20% plus shipping costs (both to the customer and back to the shipper). Refunds will be done as soon as possible but may take up to 10 business days.

    In order to serve you best, these guidelines must be followed. We will not deviate from any of our policies.

    Please e-mail us directly if you have any questions through the amazon system. We try to answer all e-mails within 24 hours, during office hours.†

    Contact this seller

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Size Chart

    Please use this size chart for the products we sell. If you are not sure if the product corresponds to our size chart please ask us and we will be happy to clarify any further. Do not use Amazon's size chart for our products.

    Contact us via the Amazon messaging system or email us directly to † info@armyuniverse.com