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4.7 stars over the past 12 months
4.7 stars over the past 12 months (634 ratings)

Frequently Asked Questions

Frequently Asked Questions

How long will shipping take to a military address?† Military addresses FPO,APO & DPO will take approximately 3-6 weeks for delivery. In some cases packages may be delivered sooner. We ask that you be patient since these packages go through a rigorous screening process.

Will my package require a signature?†† Orders that are over $150.00 will require a signature. Fed Ex will leave a door tag at your door if they miss you. They will make three delivery attempts after which the package will be redirected back to us if they cannot obtain a signature from you.

What does it mean if the status of my order says pending?† This could mean one of two things; either we are waiting for a tracking number from the warehouse and therefore the order is pending until we receive it. The other reason would be if we are waiting to hear back from you regarding an issue with your order. If this is the case an email is generally sent beforehand explaining the issue at hand.

How long before I receive a tracking number?††† Please allow 2-3 business days to receive a tracking number. We will automatically email it to you when it becomes available.

How long does it take to get a refund for a return?†† Your card will be credited within 3-4 business days after LuggageBase has received and processed your return item.† Credit card companies vary on the time it takes for a credit to appear on their customers records. Please allow one to two billing cycles for the refund to appear on your statement. Money orders and Cashiers Checks will receive a store credit for exchange only. No refunds.††

Why am I not able to get the shipping cost for delivery to HI,AK,PR,APO,FPO online?Unfortunately our online shipping calculator cannot calculate shipping cost to HI,AK,PR,APO or FPO addresses at the moment. There are two ways of obtaining the shipping cost. You could either place the order online and a customer service representative will email you within 24 hours of receiving the order. Keep in mind if you place the order over the weekend you will receive an email on the first available business day. The other option is to call us to receive a quote over the phone.

Incorrect deliveries? Refused Orders?† If a package is incorrectly delivered either because you provided the wrong address or were unable to accept it for any reason(this includes a package returned back to us because of a non-signature) you will be subject to a 20.00 non refundable charge. Any order that gets refused or cannot be delivered for any reason to AK,PR,HI,APO,FPO or EPO will incur a $40.00 non-refundable charge. Original shipping charges are non refundable as well.

Luggage Base - Details

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    About Luggage Base

    All of us at LuggageBase are proud to deliver great customer care and the best prices on quality luggage. We are part of a family owned business located on the beautiful central coast of California since 1971.

    Luggage Base does not carry every line of luggage but strives to select the best bang-for-buck companies that provide the best quality luggage in the industry. This means we are not loyal to any one manufacturer and are constantly changing our inventory to meet this demand and the needs of our customers. Each customer can find great specials on closeouts as well as deals on new and current product lines. We are so confident that we have the lowest price that we'll beat any competitors' price by $5.
    If you have any questions, please contact us

    • ††† Family owned since 1971.
    • ††† Luggage retail outlet on HWY 101 in Nipomo, CA
    • ††† Write-ups in Los Angeles Times, Wall Street Journal and more.
    • ††† BBB Online Reliability Program approved site.
    • ††† Manufacturer authorized internet dealer on all our luggage brands.
    • ††† Over 12 years of luggage repair experience.
    • ††† Hassle Free 30 day 100% satisfaction guarantee.
    • ††† Free Shipping on most items.
    • ††† Same day shipping from our own LuggageBase warehouses on most items.
    • ††† No tax outside CA
    • ††† Order online 24 hours a day or by phone. Customer Care
    • ††† We'll beat any advertised price- take the Price Beater Challenge
    • ††† Get great information - Packing Luggage Tips, Carryon Luggage Guidelines, Buying Luggage Tips, and more.

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    Luggage Base Shipping Rates

    Free Shipping for all Orders over $49.99.
    $6.95 for Orders $49.99 and under.

    Listed below are shipping details for Luggage Base, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping Rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    Continental US
    Continental US Street · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $49.99 $6.95
    $50.00 to Up $0.00

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


    *  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
        Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Luggage Base Shipping Policies

    • Allow approx. 2-10 business days for shipping (ground FedEx). We make every effort to ship orders within 1 to 5 business days of receipt, but this timing may vary by product. The average time to receive your item from the time you order is 3-7 business days depending on your location and items ordered.
    • View Time in Transit Map
    • Customer service hours† 1-888-832-1201 8:30 a.m. to 5:00 p.m. PST.
    • Does My Package Require a Signature?
      Orders over $150 will require an adult to be present to sign for the package. If your order is less than $150 and there is a safe place to leave your package, the carrier may leave the package if no one is available at time of delivery. This decision is made by your local carrier and LuggageBase cannot be responsible for packages lost in transit. We will assist in filing a lost package claim with the carrier.
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    Luggage Base Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from Luggage Base through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Luggage Base may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Luggage Base through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Luggage Base with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Luggage Base's Privacy Policy.

    Luggage Base's Privacy Policy

    We are very conscious and concerned with your rights to privacy. At LuggageBase we are helping you maintain control over your personal data while providing the services you desire. Below are the guidelines we use for protecting the information you provide.

    Internet Commerce
    The online store LuggageBase is designed to give you control over the privacy of your credit card information, name, address, email and any other information you provide us.

    Data Collection
    When you provide your personal information such as name, address, phone number and company name, LuggageBase will not give or sell this information to any outside company for any use. However, it is our policy to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

    Access
    Since LuggageBase is family owned and opperated, only a select few at LuggageBase have access to customer information which is self contained and is not shared on any network within our company.

    The information you provide will be kept confidential and will be used only to support your customer relationship with LuggageBase. Information regarding you or your order and the products you purchase will not be disclosed or sold to any outside organization.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact Luggage Base to get information about any additional policies that may apply:

    Contact this seller Phone: 888-832-1201

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Luggage Repair & Warranty Information

    Luggage Repair & Warranty Information

    Luggage Base carries the most respected luggage brands in the world. Luggage Base does not, however, perform repairs, provide warranty service or provide replacement parts of any kind. If you find that your luggage requires service, you will need to contact the manufacturer in order to locate an authorized part/repair center nearest you. Repairs and service will be performed under the terms of the product warranty. If your bag is damaged by an airline, you should immediately file a damage claim with the airline. Most manufactures warranties do not cover abuse or mishandling. Feel free to contact us if you have any questions. You may also visit our Repair Tips section.

    American Tourister By Samsonite 800-262-8282 samsonite.com
    Atlantic 800-741-7471 atlanticluggage.com †††
    Ameribag 888-758-1636 ameribag.com
    Delsey 800-558-3344 delsey.com
    Eagle Creek 800-874-1048 eaglecreek.com
    High Sierra 800-323-9590 hssc.com
    Kipling 866-798-0102 x6233 kipling-usa.com† ††††
    Piel Leather 800-347-PIEL www.pielleather.com
    Rick Steves kivadesigns.com
    Samsonite 800-262-8282†
    Sherpani 720.214.2194 sherpani.com
    Travelpro 800-741-7471 travelpro.com
    Wally Bags / Clemco 800-233-4545 wallybags.com †† †
    Victorinox / Swiss Army 888-658-0717 swissarmy.com.
    Winn International 800-292-9466† winnintl.com
    Zero Halliburton 866-929-9376 zerohalliburton.com †† †