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4.8 stars over the past 12 months
4.8 stars over the past 12 months (694 ratings)

Frequently Asked Questions

What is your return policy?

 We have 30-Day Return Policy.

·         Purchases within 30 days of receipt, if item(s) become defective, we accept returns for replacement or refund.

·         Purchases out of 30 days of receipt, if item(s) become defective, we offer replacement or exchange of equal value or store credit. Refunds are usually unavailable in this case.

·         As long as the item is unused and in original packaging, it is usually acceptable for return (fees may apply if it is out of 60 days).

·         Once an RMA is issued you have 10 days to return the item to us. RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return.


How do I make a return?

1. Contact seller for RMA # through online message or return request system
2. Fill out the provided Return Form
3. Ship back the item per instruction in the Return Form, along with the Return Form
Note:
1. Refunds or exchanges are usually processed within 3-5 business days upon receipt
2. Buyer is responsible for return shipping, unless a wrong or a defective item (subject to our sole review and discretion) is shipped
3. We do NOT accept international returns


What if I received a defective or wrong item?

Received a Wrong Item – As human beings we make errors, although we make every effort to minimize occurrences. If you receive an item that’s different than what you ordered, simply contact us for exchange or return before leaving a negative feedback on us. We will make sure to make things right for you.
Received a Defective Item
– If the item you received has a manufacturing defect, please contact us as soon as it is found. We will be glad to offer you a free replacement. Most of our items listed are backed by manufacturer's warranty (refer to manufacturer's website for details on warranty).

Undeliverable or refused packages

Buyers are responsible for correct order information, including shipping address, order item and quantity.  In case a package is returned to us due to an undeliverable address or it is refused by the buyer, shipping and handling charges are applicable. In other words, the order will be refunded but shipping and handling costs.

DREAM GOODS - Details

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    About DREAM GOODS

    DREAM GOODS is an eCommerce reseller serving the army navy, military, law enforcement and outdoor adventure markets. DREAM GOODS is small enough to care, but large enough to compete. We offer quality products at the BEST prices on the planet. To view all items we have for sale on Amazon, please visit www.amazon.com/shops/dreamgoods

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    DREAM GOODS Shipping Rates

    • We ship to US domestic locations and APO/FPO/DPO for only $4.99 per item.
    • We ship to AK, HI, PR for only $9.99 per item
    • International shipping is chargeable at carrier published price (please refer to our shipping rate table for details)

    Listed below are shipping details for DREAM GOODS, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Continental US StreetETA3 - 5 business days
     per Item$0.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    Continental US PO BoxETA3 - 5 business days
     per Item$0.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    Alaska and Hawaii StreetETA3 - 7 business days
     per Item$5.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    Alaska and Hawaii PO BoxETA3 - 7 business days
     per Item$5.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    US Protectorates StreetETA4 - 8 business days
     per Item$10.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    US Protectorates PO BoxETA4 - 8 business days
     per Item$10.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    APO/FPO StreetETA18 - 32 business days
     per Item$5.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    APO/FPO PO BoxETA18 - 32 business days
     per Item$5.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    CanadaETA5 - 10 business days
     per Item$0.00
     per Weight (lbs)$10.00
     per Shipment$10.00
    EuropeETA10 - 20 business days
     per Item$0.00
     per Weight (lbs)$10.00
     per Shipment$12.00
    AsiaETA10 - 16 business days
     per Item$0.00
     per Weight (lbs)$10.00
     per Shipment$13.00
    Outside US, Eur., CA, AsiaETA10 - 20 business days
     per Item$0.00
     per Weight (lbs)$10.00
     per Shipment$14.00


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    DREAM GOODS Shipping Policies

    • We usually ship our orders within one business day via USPS or UPS with tracking #
    • We ship to the 48 Contiguous United States, AK, HI and PR
    • We ship to APO/FPO/DPO
    • We ship WORLDWIDE (Note: We do NOT accept international returns or exchange).
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    DREAM GOODS Tax Information

    We do NOT charge sales tax, except for buyers located in the state of Virginia where our business premise is. 
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide DREAM GOODS with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to DREAM GOODS's Privacy Policy.

    DREAM GOODS's Privacy Policy

    We respect individual's privacy and will never sell our buyer's personal information.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact DREAM GOODS to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    Sorry, we do not offer gift services at this time.

    Gift Wrapping

    Sorry, we do not offer gift services at this time.