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4.5 stars over the past 12 months
4.5 stars over the past 12 months (10,020 ratings)

Frequently Asked Questions

Help for consumer

  • Do your products carry warranty and return policy? What are they?

All products sold by Opentip carry original manufacturer warranty and return policies. Policies do vary depending on manufacturers. All warranty and return need to be handled by the manufacturer directly. For more details on a product, warranty and return policy, please always visit the original manufacturer's website, where you can find contact information. The website information for each manufacturer is included in each product description. 

Help for buyer 

  • How important is it to place an order earlier in advance? Is there a discount for early booking? 

Very. Placing an order earlier in your sales cycle allows us to source the best deal for you worldwide. Also, because it benefits us tremendously in our supply chain management including logistics control, we will pass the saving to you. For a certain products, we offer a 10% discount for booking 60 days in advance of final delivery. 

OPENTIP - Details

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    About OPENTIP

    Opentip operates a professional importer and manufacturer. Opentip sources directly from leading manufacturers worldwide. Opentip implements the latest cutting edge supply chain management solutions to achieve unparallel efficiency and passes through tremendous saving to business partners and customers.

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    OPENTIP Shipping Rates

    48 continental US states standard. Will optimize carrier: Normally arrive within 3-8 full business days. The reason we say we will optimize carrier is that in some case we may use priority mail or other expedited methods if we believe they will arrive faster than other methods without incurring significantly higher shipping cost. This shipping method also applies to freight delivery for heavy weight or oversized items. 

    Ground: Normally arrive within 3-8 full business days. Standard UPS residential ground.

    Hawaii/Alaska/Canada. 3-10 business days. UPS ground/USPS priority/air parcel whichever faster.

    Truck Delivery: Larger items (overweight/oversize) are shipped via truck. It takes normally 7 – 14 business days to deliver. Since it’s difficult to obtain a precise shipping quote for large items until you place an order, the shipping quote for truck delivery is an average. If the final delivery cost does not deviate beyond 10% from the estimate, you will be charged the estimated quote. If it is far beyond, we will contact you to obtain your authorization before making final shipment. Although we do not list this shipping option in check out, this usually falls into the category of "48 Continental US States Standard Shipment" and you may choose that. For truck shipment, the truck company is not responsible for unloading the item from the truck or carrying the item into the building, we recommend that you have someone with you to help you unload the item and bring it inside.

    Other International, or U.S. Territories, including the U.S. Virgin Islands and Puerto Rico. 4-21 business days. Available carriers only. Delivery to a certain region overseas may not be available. Although we reserve our right to cancel an order in case delivery is impossible, we will notify you promptly so you do not have to worry about uncertainty.


    Expedited Shipping: We do not offer expedited shipping for the moment.


    Listed below are shipping details for OPENTIP, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Continental US StreetETA3 - 5 business days
     per Item$0.00
     per Weight (lbs)$1.25
     per Shipment$8.29
    Continental US PO BoxETA3 - 5 business days
     per Item$0.00
     per Weight (lbs)$1.25
     per Shipment$8.29
    Alaska and Hawaii StreetETA3 - 7 business days
     per Item$0.00
     per Weight (lbs)$10.00
     per Shipment$7.79
    Alaska and Hawaii PO BoxETA3 - 7 business days
     per Item$0.00
     per Weight (lbs)$10.00
     per Shipment$7.79
    US Protectorates StreetETA4 - 8 business days
     per Item$0.00
     per Weight (lbs)$2.20
     per Shipment$23.09
    US Protectorates PO BoxETA4 - 8 business days
     per Item$0.00
     per Weight (lbs)$2.20
     per Shipment$23.09
    APO/FPO StreetETA18 - 32 business days
     per Item$0.00
     per Weight (lbs)$2.20
     per Shipment$23.09
    APO/FPO PO BoxETA18 - 32 business days
     per Item$0.00
     per Weight (lbs)$2.20
     per Shipment$23.09
    CanadaETA5 - 10 business days
     per Item$0.00
     per Weight (lbs)$1.90
     per Shipment$27.29
    EuropeETA10 - 20 business days
     per Item$0.00
     per Weight (lbs)$5.30
     per Shipment$35.16
    AsiaETA10 - 16 business days
     per Item$0.00
     per Weight (lbs)$5.30
     per Shipment$35.16
    Outside US, Eur., CA, AsiaETA10 - 20 business days
     per Item$0.00
     per Weight (lbs)$5.30
     per Shipment$35.16


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    OPENTIP Shipping Policies

    Exceptions:

    The above delivery time is an estimate only. It is not guaranteed delivery time. We are not in a position to guarantee delivery time, nor do we have control of it in a certain circumstances. Under unusual circumstances, delay could occur due to factors out of our control such as back order from manufacturer or shipping carrier delay or delivery failure, such delay shall not hold us liable for any consequence caused by the delay. However, as a business, we fully understand the importance of prompt delivery and would strive to do our best.

    Returning an Oversized Item
    We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse." Please note: shipping charges can be expensive for Oversized Items.

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    OPENTIP Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from OPENTIP through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from OPENTIP may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from OPENTIP through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide OPENTIP with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to OPENTIP's Privacy Policy.

    OPENTIP's Privacy Policy

    We have established a Secure Shopping Guarantee for every transaction. Should any unauthorized charges appear on your credit card as a result of shopping with www.atafa.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

    We strive to protect our privacy. We would never release your personal information to a 3rd party. 

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    If you are not satisfied with an item that you have purchased, you may return or exchange the item within 14 days of delivery for a refund of the purchase price, minus the shipping and handling (including cost of packing and supplies). Some return can subject to a restocking fee of 20% depending on the nature of products.

    The item must be returned in resalable condition, in original boxes only, and with all paperwork, parts and accessories to insure proper credit. After 14 days, standard return does not apply, but you may contact the manufacturer directly for any quality or warranty issue.

    All customers need to contact us first to obtain a return authorization. This is because return address can vary with different products and instruction needs to be followed to provide correct documentation for proper refund. If a return is done without any authorization or at least some communication, we reserve our right to refuse it or send it back to the sender at the sender's expense.

    Return Exceptions

    Exceptions to our Standard Return policies and instructions on how to return these particular items appear below.

    Wedding Party & Special Occasion Dresses, Wraps

    Your satisfaction is extremely important to us. We'd like you to be happy with your purchase, but should any item fail to meet your expectations, we shall gladly take it back for a refund or exchange, whichever you prefer. If you have a need to return your gown please email us within 3 business days of receiving your dress.

    If you return the dress for a refund, you will be charged a restocking fee. Restocking fees are 30% of the price of the dress + $10 Handling. Shipping costs, handling and credit card fees are not refundable. You must also return the dress via UPS, FedEx or USPS at your expense.

    If you return the dress for an exchange we will charge your credit card for the additional credit card fees, shipping and handling for the second dress.

    Our Exchange offer only applies to new orders. To save yourself the restocking fee, unnecessary delay and the inconvenience of returning your purchase, please follow our measurement guide to ensure the correct size is ordered. Double check your measurements before ordering and don't hesitate to email us with fitting questions.

    If you wear a garment or damage it, then it is only fair that we won't exchange it. In order to exchange the dress please make sure it is returned in its original condition:

    1) Unworn (except for the purposes of trying on for size)
    2) Not washed or altered
    3) Free of offensive odor
    4) No tears, snags or makeup stains
    5) With the swing tag still attached

    Racket Stringing and Labor

    If a racket is strung with customer specifications of string type and tension, the cost of string and stringing labor cost cannot be reimbursed, since they cannot be recovered.

    Perishable Items/Customized / Personalized Products and Autographed Collectibles

    All sales are final for these items

    Baseball and Softball Bats and Balls

    If a product is defective yet under standard manufacturer warranty, any quality issue on a bat must be handled directly by the manufacturer. Most baseball and softball bats and balls are non-returnable, used or unused. This has been the standard procedure in this industry. Occasionally, unopened bat in original packaging may be returned, only with a formal return authorization issued by us, subject to standard restocking fee. Because each manufacturer has different policies, this has to be handled case by case.

    Software and Electronic Media Products

    The products below are software and electronic media products:

    • CD-ROMs
    • Computer Games
    • Software
    • VHS Tapes

    Absolutely no return on opened items of the above.

    High Value Sophisticated Instrument

    Most high value and sophisticated instrument needs to go through rigorous testing and pass a certain quality assurance before being put up for sale. Some even requires special packaging. Standard return policy can still apply on these if the package is unopened and original. Open items cannot be returned unless we make a mistake in shipping.

    Contact this seller Phone: 7815837536

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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