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4.8 stars over the past 12 months
4.8 stars over the past 12 months (302 ratings)

Frequently Asked Questions

Elan Polo International  Customer Service
For questions regarding product information,  etc, please contact Customer Service Monday-Friday 7 A.M.“ to 7 P.M.   CST 

Call us toll-free 1-866-743-2319

 

 

 

Elan Polo International - Details

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    About Elan Polo International

    Elan Polo International is an employee-owned footwear company that has offered a diverse collection of brands to shoe wearers around the world for almost forty years. Elan Polo's brands include Daniel Green, L.B. Evans, Vogue, Exersteps, DVS, Easton and Crevo. Today, we continue to satisfy our customers with our superior products and unique designs. Whether you are shopping for yourself or for a gift, you are sure to find exactly what you need.  

    For questions about a charge that has been made on your credit card, please contact Amazon.com.

    For questions about how to place an order, please visit the Amazon.com Help department.

    Elan Polo International  is located at:

    2005 Walton Road St. Louis, MO 63114

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    Elan Polo International Shipping Rates

    Hawaii and Alaska
    If you would like to ship to Hawaii or Alaska, additional shipping costs will apply.

    Outside the United States
    We ship internationally.   Customer is responsible to pay applicable duty, taxes and custom brokerage fees.
    Listed below are shipping details for Elan Polo International, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Two-Day
    One-Day
    Continental US StreetETA3 - 5 business days2 business days24 hours
     per Item$0.00$0.00$0.00
     per Weight (lbs)$0.00$0.00$0.00
     per Shipment$6.99$15.00$40.00
    Continental US PO BoxETA3 - 5 business days------
     per Item$0.00------
     per Weight (lbs)$0.00------
     per Shipment$6.99------
    Alaska and Hawaii StreetETA3 - 7 business days------
     per Item$0.00------
     per Weight (lbs)$0.00------
     per Shipment$25.00------
    US Protectorates StreetETA4 - 8 business days------
     per Item$0.00------
     per Weight (lbs)$0.00------
     per Shipment$45.00------
    CanadaETA5 - 10 business days------
     per Item$0.00------
     per Weight (lbs)$0.00------
     per Shipment$40.00------
    EuropeETA10 - 20 business days------
     per Item$0.00------
     per Weight (lbs)$0.00------
     per Shipment$65.00------
    Outside US, Eur., CA, AsiaETA10 - 20 business days------
     per Item$0.00------
     per Weight (lbs)$0.00------
     per Shipment$75.00------


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Elan Polo International Shipping Policies

    Elan Polo International Shipping Policies
    We offer FREE Standard Shipping on all orders within the continental USA. Our standard shipping option is FedEx Ground. Orders placed before 9:45 A.M. CST (Central Standard Time) Monday-Friday will ship the same day. Shipping may take 2 -7 business days.

     


    P.O. Box
    We can mail packages to a P.O. Box.  It will be mailed through FedEx SmartPost and be delivered by the USPS. Please allow 7-10 business days for delivery.

    Military APO/FPO
    We cannot mail packages to an APO/FPO address.

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    Elan Polo International Tax Information

    Tax Information
    Sales tax will be added to orders being shipped to Arkansas, California, Illinois, Michigan, Missouri, Ohio, Tennessee, or Texas. For all other states, no sales tax will apply.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Elan Polo International with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Elan Polo International's Privacy Policy.

    Elan Polo International's Privacy Policy

    Privacy Policy
    We respect your privacy and understand any concerns you may have regarding your personal information.  Your information will not be shared, sold, or rented to others.   The following document describes our privacy policies.

    Information We Collect
    We collect and store a variety of information from you and your purchases, such as your name, home address, phone number, email address, credit card information, when you make a purchase, what products you purchased. We may also collect and store information you provide us about another person.  For example, we collect the name and shipping information if and when you buy a gift for a friend.

    How We Use It
    The information we collect is used to improve our customer service and our products for all our customers.  When you make a purchase, we use your personal information to process your order, send emails to confirm your order, or to contact you if we have questions regarding your order.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Return by Mail
    We accept merchandise returns up to 60 days from the date of purchase. Product must be returned in its original condition, not worn, and shipped in its original packaging. A pre-paid return label is included with every purchase. To ensure a timely refund, please return the merchandise immediately upon deciding that you no longer want the product.

    Return Instructions:
    1.    Place the item in its original packaging to ship your product.
    2.    Use the prepaid SmartPost Return Label included in your original order in order to receive free return shipping. Simply leave your return package in your mailbox, give it to your postman or mail it at any USPS location.

    You can also drop your return off at any FedEx Authorized Service Center that accepts ground shipments.
    Note: Please allow 7-10 business days transit for your return to arrive and to be processed at our Distribution Center.

    Return Refunds
    Once we receive the return merchandise, we will issue a full refund to your credit card. Processing the return and crediting your card may take several days. Merchandise must be returned within 60 days from the purchase date to receive full credit. 

    Returning a Gift
    If you are returning a gift, please contact Customer Service for a refund in the form of an online store gift certificate.

    Exchanges
    We do offer exchanges for returned merchandise for same price or lower price items.

    For questions regarding products, order deliveries, or returns, please contact Elan Polo Customer Service Monday-Friday 7 A.M. - 7 P.M. CST  Call toll-free @ 1-800-324-7463.

    Contact this seller Phone: 1-866-743-2319

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    Gift services is not offered at this time.

    Gift Wrapping

    Elan Polo International offers gift wrapping for Daniel Green and L.B. Evans brands.

  • Top of Page Sizing Chart

    SLIPPER AND SHOE SIZING CHART

     

    Women's Slipper and Shoe Sizing Men's Slipper and Shoe Sizing 
    USAUKEURMEXUSAUKEURMEX
    5362263925
    43722½639½25½
    637½2374026
    53823½74126½
    73924841½27
    639½24½84227½
    8402594328
    740½25½943½28½
    94126104429
    84226½10½1044½29½
    1042½271110½4530
    10½94327½11½114630½
    1144281211½46½31
    11½1044½28½12½124731½
    1210½45291312½4832
    1311½463013½1348½32½
     1413½49½33
    1514½50½34
    1615½5235
     
    Women's Slipper and Shoe WidthsMen's Slipper and Shoe Widths
          S (Slim)AA      S (Slim)B
          N (Narrow)A      N (Narrow)C
          M (Medium)B      M (Medium)D
          W (Wide)D      W (Wide)EE
          WW (Extra Wide)EE      WW (Extra Wide)EEE
      

  • Top of Page Care Instructions

    Due to the materials we use, we do NOT recommend machine washing our slippers unless they are one of our terry cloth styles.
       
    To wash these Spa styles, please follow the directions below:

    1) Machine or hand wash separately in cold water with mild soap.
    2) Gently pull into shape and allow to air dry away from heat. DO NOT put in the dryer.