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4.5 stars over the past 12 months
4.5 stars over the past 12 months (3,420 ratings)

Frequently Asked Questions

How quickly will my order get to me?

Please allow up to 7 working days for delivery (as your goods come from the UK), although most parcels will arrive within 3-4 working days.

Who do you we ship with?

We think that you shouldn't have to worry about your goods reaching you, and that delivery should be as convenient and as easy as possible. For that reason we use USPS, DHL, and other experienced couriers to enable us to get your goods to you via a method that suits you best.







ActivInstinct - Details

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    About ActivInstinct

    ActivInstinct is one of the Web's largest truly global performance sports and equipment retailer. Established in 1987, and trading online since 2004, we offer the widest range of sporting goods at the lowest prices around.

    At ActivInstinct, we are passionate about sports and understand why people participate in sports. At the end of the day it is all about being competitive and enjoying the activity, whether youíre competing against others or just against yourself. In fact passion, ambition, competition and the desire to outperform run through everything we do here, whether it is getting you the best products at the most competitive prices or giving you the best service before, during and after you shop with us.

    With over 15,000 products to choose from, we have a huge range of highly technical sports footwear, clothing and accessories, covering over 25 sports from all the major brands.

    We're proud of our friendly and knowledgeable service and whatever your level or ability, our experienced team of experts is always on hand to help guide and advise you.

    At ActivInstinct we want you to shop with confidence and that's why you'll find shopping with us is easy, hassle-free and reliable. So, from our fast and reliable delivery service through to our easy returns policy and fantastic customer advice team, we're dedicated to providing you with the best shopping experience and a dependable customer service. We have a proven track record and accreditation with the following companies:

    - ISIS accredited retailer (Internet Shopping Is Safe)
    - IDIS accredited retailer (Internet Delivery Is Safe)
    - Norton Secure Trusted Merchant
    - TrustedShops retailer

    To contact us by email
    Simply send your email through the Amazon platform

    We try to answer your email enquiries as quickly as possible and will respond to all emails within 24 hours. This excludes weekends and bank holidays, when we'll reply to your email the next working day.

    When emailing us, please send as many details as possible, for example your order number and address details if relevant. This will help us to ensure we quickly and efficiently respond to your enquiry.




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    ActivInstinct Shipping Rates



    Listed below are shipping details for ActivInstinct, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping Rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    Continental US
    Alaska and Hawaii
    US Protectorates
    APO/FPO
    Canada
    Europe
    Asia
    Outside US, Eur., CA, Asia
    Continental US Street · Standard · (7 - 11 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $0.00
    Continental US PO Box · Standard · (7 - 11 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $9.95
    Continental US Street · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $30.00
    Alaska and Hawaii Street · Standard · (7 - 11 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $9.95
    Alaska and Hawaii PO Box · Standard · (7 - 11 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $9.95
    US Protectorates Street · Standard · (4 - 8 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $0.00
    US Protectorates PO Box · Standard · (4 - 8 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $9.95
    APO/FPO Street · Standard · (18 - 32 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $9.95
    APO/FPO PO Box · Standard · (18 - 32 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $9.95
    Canada · Standard · (5 - 10 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $30.00
    Europe · Expedited · (2 - 4 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $30.00
    Asia · Standard · (10 - 16 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $30.00
    Outside US, Eur., CA, Asia · Standard · (10 - 20 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $30.00

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    7 - 11 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


    *  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
        Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    ActivInstinct Shipping Policies

    Delivery is free on all items to US, however we do offer an expedited service for a small cost if you would like your goods just that little bit quicker.

    We think that you shouldn't have to worry about your goods reaching you, and that delivery should be as convenient and as easy as possible. For that reason we use USPS, DHL, and other experienced couriers to enable us to get your goods to you via a method that suits you best. Please note that items ordered on an expedited service (at additional cost will be delivered using DHL, which will require a signature at point of delivery).

    For your convenience you can choose any delivery address, be it at work, home, a neighbour or somewhere else.

    When your order has been despatched, we will send you an email informing you of the delivery method and a tracking number if applicable. If you are not around when the courier attempts delivery then they will leave a card informing they called.

    In most cases delivery will be on Monday - Friday between 9am and 9pm.

    Please allow up to 21 working days for delivery (as your goods come from the UK), although most parcels will arrive within 7-10 working days.

    Orders Delayed/Missing in Transit
    We promise we'll do absolutely everything we can to ensure you receive your order within the time-frame specified.
    Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.

    All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in the mind the points below.

    All claims for missing items must be made within 21 days of the date of dispatch of your order.
    Should your shipment be liable for customs duty, we cannot be held responsible for delayed delivery.

    Standard Delivery:
    In the event of non delivery, please allow 21 working days from the date of despatch before contacting us to chase a parcel.

    We'll then contact our courier to investigate and locate the parcel.

    Items are classed as missing in transit by our courier if they haven't been delivered within 21 days from the date of despatch.

    At this point we'll ensure replacements are sent to you immediately upon receipt of a signed lossage form.

    Please note that we'll ask you to complete a Lossage Form prior to sending replacements. We'll email this to you if your parcel hasn't arrived within 21 working days.



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    ActivInstinct Tax Information

    The seller is responsible for declaring the correct tax on all goods sent to the US. If the order is under $200 in value it will not attract import duty.

    Sales tax is not separately calculated and collected in connection with items ordered from ActivInstinct through the Amazon.com unless explicitly indicated as such in the ordering process.

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide ActivInstinct with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to ActivInstinct's Privacy Policy.

    ActivInstinct's Privacy Policy

    Privacy statement

    ActivInstinct takes the privacy of our users very seriously and aims to provide the best possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please contact us.

    Information collected

    We collect the information you supply us through our registration forms, and when you e-mail us. We also collect information automatically about visits to our site and use this in aggregate form to plan and analyse usage of the site.†† This information cannot be used to identify you.

    Use of personal information

    We process personal information collected via ActivInstinct in order to:

    • provide the best possible service processing any orders you may have made
    • provide you with information about products and services we offer

    If you do not wish to receive information about our products or services, please tick the appropriate box on the registration form.

    Use of cookies

    Cookies (text files, temporarily stored on your computer) are used to make the purchase process on our site work.†† They are commonly used on shopping sites and are required to make sure that the shopping basket works and the checkout process is error free.

    Disclosures

    We will not pass your information to any third parties. You can also email us to stop receiving any information about us and our services by clicking here. If you have any queries about our Privacy Statement you should contact us.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact ActivInstinct to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Returns & Refunds

    Returns and Refunds
    We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.

    Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we'll happily exchange or refund it for you.

    When you receive your item you have up to 28 days to change your mind and send it back to us.

    We'll exchange or refund all items which:
    -Are returned to us within 28 days of receipt.
    -Are returned to us in perfect condition, with their original packaging and with the labels attached.

    Your statutory rights are not affected.

    How to Return and item
    Refer to the information on the back of your dispatch note. You will need to contact us to request a Returns Authorisation Number (RAN). When emailing us to request a RAN, pleas let us know why you are returning the parcel, and if you want a refund or exchange.

    We will email you a RAN note which will need to accompany your parcel to our US returns address (in Randolph, MA).


    You'll need to pay the postage costs to return your parcel.
    We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us and also a receipt of posting. If you have any enquiries about returning your item(s), please feel free to email us via the Amazon platform.

    Exchanges
    When returning your item, remember to include the code and size of your replacements.
    We'll despatch your replacements postage free to US addresses. We'll turn around your exchange as quickly as we can and subject to stock availability. We aim to despatch your replacements within 24 hours of receiving your return.† Please bear in mind that there may be slight delays during busy periods.

    Refunds
    We'll instruct Amazon to refund your order on receipt of your returned order.

    We try our best to process all refunds within 24 hours of receipt. When we've completed your refund, we'll send you an email to let you know.

    Faulty Items
    If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.

    In the event of receiving a faulty or wrongly sent† item, we will refund your reasonable return postage costs on receipt of your parcel with a valid proof of returns postage receipt up to the value of $20.

    Faulty items should be returned within a reasonable time and preferably in a clean and dry condition.

    Please enclose all your details and a covering note explaining the fault and any other useful details.

    Your statutory rights are not affected.