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Frequently Asked QuestionsFAQ
Q. When will I get my item?
It all depends on your selected shipping method, but please see some guidelines below to take into consideration. As always, don't hesitate to contact customer service directly.
Within the US
- All orders are processed within 12-24 hours, excluding weekends.
- All merchandise ships from the United States.
- All shipping methods come with tracking visibility. All tracking numbers are sent via e-mail within 24-48 hours of payment being received. If you do not receive the tracking number, please contact customer service. Orders completed after 11:30 a.m. CST will ship the next business day (Monday thru Friday).
Q. Do you ship to PO boxes or military APO/FPO addresses?
Yes, we do! Please see guidelines below.
PO Boxes and APO/FPO
- All orders shipping to PO boxes and APO/FPO will automatically be sent USPS.
Q. How can I track my order?
Tracking numbers should be automatically e-mailed to you upon the shipping of your item. If you are not e-mailed your tracking number, please contact customer service.
Q. I want to return/exchange an item, what do I do?
Please review our return policy under Returns & Refunds.
Q. Do I have to pay shipping to return my item?
We do require the customer to pay return shipping unless we sent an incorrect or damaged item. If an incorrect or damaged item is sent, a prepaid label will be sent or return shipping will be refunded.
Q. How can I get assistance?
If your question wasn't answered here, please contact customer service 214-217-0396 and we'd be happy to assist you!
Zenzo Shoes - Details
For questions regarding products, order delivery, or returns, please contact Zenzo Shoes Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About Zenzo Shoes
We provide the latest and greatest in fashion footwear for the entire family at unbeatable prices!† Quality fashion footwear at a fraction of the costs!† Check back often for updates on fashion footwear as we add new products on a daily basis!† Happy Shopping!
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Zenzo Shoes Shipping Rates
Listed below are shipping details for Zenzo Shoes, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-DayOne-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours per Item $0.00 $0.00 $0.00 $0.00 per Weight (lbs) $1.50 $2.00 $2.00 $2.00 per Shipment $4.49 $15.00 $25.00 $45.00 Continental US PO Box ETA 3 - 5 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $1.50 --- --- --- per Shipment $4.49 --- --- --- Alaska and Hawaii Street ETA 3 - 7 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $1.50 --- --- --- per Shipment $19.49 --- --- --- Alaska and Hawaii PO Box ETA 3 - 7 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $1.50 --- --- --- per Shipment $19.49 --- --- --- US Protectorates Street ETA 4 - 8 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $1.50 --- --- --- per Shipment $7.49 --- --- --- US Protectorates PO Box ETA 4 - 8 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $1.50 --- --- --- per Shipment $7.49 --- --- --- APO/FPO Street ETA 18 - 32 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $1.50 --- --- --- per Shipment $8.49 --- --- --- APO/FPO PO Box ETA 18 - 32 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $1.50 --- --- --- per Shipment $8.49 --- --- --- Canada ETA 5 - 10 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $2.00 --- --- --- per Shipment $24.95 --- --- --- Europe ETA 10 - 20 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $2.00 --- --- --- per Shipment $44.95 --- --- --- Asia ETA 10 - 16 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $2.00 --- --- --- per Shipment $49.95 --- --- --- Outside US, Eur., CA, Asia ETA 10 - 20 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $2.00 --- --- --- per Shipment $49.95 --- --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Unless noted otherwise in the ordering pipeline Zenzo Shoes ships all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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Sales tax is not separately calculated and collected in connection with items ordered from Zenzo Shoes through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Zenzo Shoes may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Zenzo Shoes through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Zenzo Shoes offers customer-friendly policies designed to afford you a most secure and safe shopping experience. We do not sell address or report items sold to any other company.
All transactions are confidential and etc.
Your privacy is important to us. To best serve your shopping needs, we endeavor to provide products, services, and offers of value to you. We are able to present meaningful offers to you through the information we collect from our interactions with you, from other customers, and from other parties. Zenzo Shoes has procedures in place to ensure that your personal information is handled in a safe, secure, and responsible manner.
Does Zenzo Shoes Send Unsolicited Promotional E-Mails?
No. Zenzo Shoes only sends marketing e-mail offers to customers who have requested them. To remove your name from any e-mail offer list contact our Customer Service Center. Registered web site users who have purchased from our web site will receive standard order status communications, such as order confirmation, shipping dates, etc. via e-mail at the registered e-mail account the user has designated.
How Does Zenzo Shoes Safeguard the Information Collected?
Zenzo Shoes protects against unauthorized disclosures by limiting access only to those of our employees who need the information to do their jobs. Zenzo Shoes employees are trained about their responsibility to protect our customers' privacy. We contractually require that the information provided be used only for the specifically authorized purpose and that its confidentiality be maintained.
Is My Online Transaction Secure?
Yes. It is very secure. All payments are made through Amazon checkout, and no payment information is seen by Zenzo Shoes.
You may notice an unbroken key or a closed lock at the bottom of the page when you enter our "check-out" page. This means that your browser has opened a secure connection with our site! You can also check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
PLEASE NOTE THAT NORMAL E-MAIL (SUCH AS USING CONTACT US OR YOUR HOME E-MAIL) IS NOT ENCRYPTED AND THUS IS NOT A SECURE MEANS FOR TRANSMITTING CREDIT CARD INFORMATION OR ANY PERSONAL INFORMATION YOU WISH TO KEEP PRIVATE AND SECURE.
RESTRICTIONS ON USE OF MATERIALS
This site contains copyrighted materials, trademarks and other proprietary information, including, but not limited to, text, photos and graphics, the worldwide rights to which are owned by Zenzo Shoes, its related entities, parents and its licensors or licensees. You may not use, copy, publish, upload, post (to a bulletin board or otherwise), transmit, distribute, or modify any contents of this site in any way, except that you may download one copy of such contents on any single computer for your personal, non-commercial use only, provided you do not alter or remove any copyright, trademark, author attribution or other proprietary notices and legends.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Zenzo Shoes to get information about any additional policies that may apply:
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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RETURN POLICY & INFORMATION
Below are our return instructions:
**PLEASE, make sure you include either your packing slip or invoice with the return, as without it, we cannot process any returns/refunds, Thank You!!† Also, please either WRAP or use a BOX to send the shoes back - we will NOT accept any returns if the actual SHOE BOX is taped up, stickered, stamped, etc. as the shoe box must be in its original condition as received (we do understand the box can get a bit beat up in transit, but please do protect it to the best of your ability, thank you!).
Our return address is:
1467 PRUDENTIAL DRDALLAS, TX 75235
We'll contact you once we receive the shoes back, and post a refund, LESS original shipping fees, back to your account shortly after.† Please note, return shipping is responsibility of buyer and not reimbursed by seller.
Thanks so much for your patience and cooperation.† Let us know if you have any additional questions.
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EXCHANGE policy:† We request our buyers to go ahead and buy the CORRECT pair of shoes from our listings and go ahead and pay for them as if they were buying a brand new pair - this way, we can ship it out ASAP and you will not have to risk the fact that they may be SOLD OUT by the time we actually receive the shoes back from you.Once the RETURNED pair is received, you will be FULLY REFUNDED for that pair, meaning you will eventually see only 1 charge from us after all is completed.