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Frequently Asked Questions
Q. Are your products you sell authentic?
A. Yes - EVERY item sold by Sneakers4U is 100% Authentic Guaranteed and Original Manufactures supply (Original Box, Retro Card, and Any Tags). We do not sell or promote the selling of "fakes" or "variants."
Q. How long will it take for the order to ship after the order is placed?
A. It will take 24 to 72 business hours for the order to be processed. It will take an additional 6 to 10 business days for standard shipping (sometime faster).
Q. I am trying to track my package, but it keeps telling me the tracking # that I have entered is invalid.
A. Please keep in mind that the tracking # that has been assigned to your package may not have been scanned by the shipping carrier yet. Please wait until 6:00PM Eastern Standard Time the following day to track all packages after allowing for processing.
Q. Do you ship to countries besides US?
A. Yes we ship Worldwide. Please note that any Customs and Brokerage fee that may be applicable is not included in the total amount of your order. This fee is to be paid by the customer in order for the package to be released from customs at the destination country. Fees may vary depending on the value of the product ordered. We cannot determine what these fees will be. Please check with your local customs office for detail on how these charges are applied.
Q. Why was my order cancelled?
A. There are a few reasons that your order can be cancelled. Below you will find the main reasons to cause us to cancel.
Out Of Stock - Occasionally, a product will over sell due to popularity, inventory malfunction, etc. If we are unable to fill your order, we will cancel and refund your order immediately. You will receive an email stating "Out of stock". If you paid by credit card or by check card, it will depend on your bank. Our transactions happen instantly. You will need to contact your bank to see what their policy is for posting a refund. If you paid via PayPal, you will see this refund immediately.
Not Finalized -This occurs when your payment was not completed through the checkout system.
Duplicate Orders - If we feel that an order was made in error, such as an obvious duplicate order, we will cancel the duplicate order and process the original order. If you were charged more than once, we will refund at the time of cancellation.
If you do not feel you were cancelled for any of these reasons, please contact us.
Q. What happens to my credit card if my order is canceled?
A. At Sneakers4U @ Amazon, When making on-line purchases, the funds for the amount of the purchase are put on hold by the customer's bank /credit card issuer for the merchant to use. If the order is canceled, the funds are released back to your account. Please keep in mind that this may take from 24 hours to 10 business days. Each bank differs and we have no control on how long it takes for the funds to be released back to your account.
Q. If it is past the thirty day return period, can I still return my shoes?
A. We cannot extend our return policy beyond the return period. All orders returned to us past the return period will be refused.
Sneakers4U - Details
For questions regarding products, order delivery, or returns, please contact Sneakers4U Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Sneakers4u is the premier shopping destination, providing quality and style for the price-conscious shopper, with an extensive selection of the top brands of footwear and apparel.
Here at Sneakers4u, we offer a diverse selection of footwear and apparel for people of all walks of life. From a day on the court to a night on the town, we want to help you find the perfect match! Our facility is packed with incredible shoes and clothing for men, women and children, and with our quick turnaround and outstanding customer service, we will do our best to provide you with what you are searching for!
If you are shopping for style, you will find the freshest, hottest gear from top brands like Nike, Timberland, Polo Ralph Lauren, UGG, The North Face, and many others great brands.
Not only do we have some of the best brand but we have the most competitive prices around, we have ways for you to save you even more money! Sign up for our newsletter and receive the latest news on new brands and styles, as well as exclusive discounts! Here at Sneakers4 we ship with the most reliable courier services to any destination in the world. Just in case you were wondering that means outside of the U.S. as well.
Superior products and dazzling style, all at incredible prices: that is what Sneakers4u is all about. We are more than just a retail pit stop on the web! We are here to serve you!!! OUR CUSTOMER.
We would like to thank you in advance for shopping at Sneakers4u @ Amazon.com if you have any questions or concerns please do not hesitate to contact us via email or phone.
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Sneakers4U Shipping Rates
Please note that - depending on your geographic location - not all methods are available. Make sure to select the appropriate method and the cheapest available shipping method for your location.
Your address Cheapest shipping method Notes
Continental US Physical Addresses Standard Flat Rate Shipping Service Usually ships via UPS thus this option is not available to PO Box addresses.
Continental US PO Box Expedited Flat Rate Shipping Service Will ship out via USPS Priority Mail.
APO / FPO Military Addresses Flat Rate Shipping Service Will ship out via USPS, shipping time is not guaranteed.
Alaska, Hawaii, Puerto Rico Flat Rate Shipping Service Usually ships via UPS, shipping time is not guaranteed
*NOTE: Free shipping (IF OFFERED) is only available to any physical address (not a PO Box) that is located in the lower 48 states. Shipping charges will apply if your address does not meet this criteria.
Listed below are shipping details for Sneakers4U, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-DayOne-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours per Item $0.00 $24.95 $39.95 $59.95 per Weight (lbs) $0.00 $0.00 $0.00 $0.00 per Shipment $0.00 $0.00 $0.00 $0.00 Continental US PO Box ETA 3 - 5 business days 1 - 3 business days --- --- per Item $0.00 $24.95 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $0.00 --- --- Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days --- --- per Item $24.95 $39.95 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $0.00 --- --- Alaska and Hawaii PO Box ETA 3 - 7 business days 1 - 3 business days --- --- per Item $24.95 $39.95 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $0.00 --- --- US Protectorates Street ETA 4 - 8 business days 2 - 4 business days --- --- per Item $0.00 $24.95 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $18.99 --- --- US Protectorates PO Box ETA 4 - 8 business days 2 - 4 business days --- --- per Item $0.00 $24.95 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $0.00 --- --- APO/FPO Street ETA 18 - 32 business days 8 - 16 business days --- --- per Item $0.00 $29.95 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $0.00 --- --- APO/FPO PO Box ETA 18 - 32 business days 8 - 16 business days --- --- per Item $0.00 $29.95 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $0.00 --- --- Canada ETA 5 - 10 business days --- --- --- per Item $34.95 --- --- --- per Weight (lbs) $0.00 --- --- --- per Shipment $0.00 --- --- --- Europe ETA 10 - 20 business days --- --- --- per Item $69.95 --- --- --- per Weight (lbs) $0.00 --- --- --- per Shipment $0.00 --- --- --- Asia ETA 10 - 16 business days --- --- --- per Item $69.95 --- --- --- per Weight (lbs) $0.00 --- --- --- per Shipment $0.00 --- --- --- Outside US, Eur., CA, Asia ETA 10 - 20 business days --- --- --- per Item $69.95 --- --- --- per Weight (lbs) $0.00 --- --- --- per Shipment $0.00 --- --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
All of our items are shipped via UPS and USPS at our discretion and are insured and may require signature upon deliver for security purposes.
If no one is available to sign for the item please contact the courier service in which you item was ship to arrange pick up. All tracking number are attached to your transaction.
If you have any other questions or concerns please feel free to contact us via email or phone.
Customer Service Dept.
Sneakers4u on Amazon.com
Tel: (800) 748-2205 ext: 3
Mon - Thurs = 9am - 5pm EST
Friday = 9am - 5pm EST
Sat - Sun = Closed
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Sales tax is not separately calculated and collected in connection with items ordered from Sneakers4U through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Sneakers4U may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Sneakers4U through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Sneakers4U values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Sneakers4U to get information about any additional policies that may apply:
Contact this seller Phone: 800-748-2205
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Returns and Refunds
If for any reason you're not completely satisfied with your purchase from Sneakers4u, you may return it within 30 days of delivery for a refund.All items must be unused and must be returned with all the original packaging (DOUBLE BOXED as they came) to receive your refund. Any associated fees and shipping costs will be deducted from your refund if you return your shoes beyond the 30 day return window, a 20% late fee will be assessed, which will also be deducted from your refund. The return of incorrect or defective merchandise will not be accepted.Unworn Merchandise: Includes any item that is in new condition, still contains the original tags, and is in the original packaging (if any). Returns will be returned to you if the item exhibits any obvious signs of wear or are not in the condition in which they were received. All original packaging and materials including boxes, manuals, warranty cards, instructional, and any other materials in the original shipment must be returned with your merchandise.Defective Merchandise: Returns for manufacturer defects will not be accepted. We recommend that you contact the manufacturer directly so they can accommodate a rebate/credit for your used/faulty merchandise. We have had customers in the past successfully send their items back and receive some form of credit/rebate.Incorrect Merchandise: Contact us via Amazon messaging or phone (800-748-2205) if you received an item different than what was described on the website or is the wrong size, color, or style than what you ordered.International Buyer: All shipping charges are not refundable if an item is refused or deemed undelivered. Refund will be less those charges.
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Sneakers4u Customer Service Contact
Customer Service Business Hours
Monday - Thursaday: 10:00 am - 4:00 pm EST.
Friday: 10:00 am - 3:00 pm EST.
Saturday - Sunday: Closed
We are also may be closed on all major Holiday.
Customer Service Number: 1 (800) 748-2205
Customer ServiceEmail: Info@sneakers4u.com