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Frequently Asked Questions

Read below for the answers to commonly asked questions about eBags.

How much does shipping cost?

Please see eBags Shipping and Tax Information.

How do I return an item?

Please see eBags Returns and Exchanges.

Does eBags charge sales tax?

Items sold by eBags and shipped to destinations in Colorado, Texas and Virginia are subject to sales tax.

How do I contact eBags?

You can e-mail us at help@ebags.com. We're also available to take your calls Monday through Friday from 7 a.m. to 7 p.m. Mountain Time, and Saturday and Sunday from 10 a.m. to 2 p.m. Mountain Time at (800) 820-6126.

eBags - Details

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    About eBags

    eBags is the world's largest online retailer of bags and accessories for all lifestyles. At eBags, we're committed to providing each customer with superior service--24 hours a day, 365 days a year. From personal assistance to convenient, real-time order tracking and guaranteed 24-hour response time on all customer inquiries, eBags is focused on customer satisfaction.

    We carry a complete line of premium and popular brands, including Samsonite, JanSport, the North Face, Eagle Creek, and Liz Claiborne. From backpacks and carry-ons to computer cases and handbags, eBags combines the best selection of products with unrivaled service and extremely competitive prices. We always love to hear from our shoppers, so feel free to contact one of our Customer Help Specialists with questions or comments. They're available by phone at (800) 820-6126. For all you do in life, we've got your bag!

    For questions regarding product information, order delivery, or returns, please contact eBags:

    Phone: (800) 820-6126

    For questions about a charge that's been made to your credit card, please contact Amazon.com.

    For questions about how to place an order, please visit Amazon.com's Help department.

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    eBags Shipping Rates

     


    Listed below are shipping details for eBags, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping Rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    Continental US
    Alaska and Hawaii
    Continental US Street · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $34.95 $4.95
    $34.96 to $49.99 $0.00
    $50.00 to $79.99 $0.00
    $80.00 to $99.99 $0.00
    $100.00 to $149.99 $0.00
    $150.00 to Up $0.00
    Continental US Street · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $25.00 $12.95
    $25.01 to $50.00 $12.95
    $50.01 to $75.00 $20.90
    $75.01 to $100.00 $20.90
    $100.01 to $150.00 $22.90
    $150.01 to Up $22.90
    Alaska and Hawaii Street · Standard · (3 - 7 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $34.95 $4.95
    $34.96 to $49.99 $0.00
    $50.00 to $79.99 $0.00
    $80.00 to $99.99 $0.00
    $100.00 to $149.99 $0.00
    $150.00 to Up $0.00
    Alaska and Hawaii Street · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $34.95 $12.95
    $34.96 to $49.99 $12.95
    $50.00 to $79.99 $20.90
    $80.00 to $99.99 $20.90
    $100.00 to $149.99 $22.90
    $150.00 to Up $22.90

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


    *  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
        Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    eBags Shipping Policies

    eBags offers both Standard and Expedited Shipping Services.  At this time, eBags ships only within the U.S and does not currently ship to P.O. boxes or military APO/FPO addresses.  We also do not offer weekend delivery. 

    We make every effort to ship orders within 1 to 5 business days of receipt, but this timing may vary by product. Please note that orders consisting of more than one brand will likely arrive at their destination over multiple days due to varied processing times. If an item you ordered is out of stock, we will inform you via e-mail of the expected delay or provide you with other options.

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    eBags Tax Information

    Items sold by eBags and shipped to destinations in the states of Colorado, Indiana, Kentucky and Tennessee are subject to sales tax. Laws in these states require that we charge sales tax on the full amount of the order.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide eBags with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to eBags's Privacy Policy.

    eBags's Privacy Policy

    At eBags, we understand and share your concern about privacy. We want to assure you that eBags respects your privacy. eBags does not sell, rent, or loan any personally identifiable information regarding its customers to any third party. When an order is placed, we collect basic information, including your name, home address, phone number, and e-mail address. We use this information to confirm your order and to respond to any questions you may have. Where required, we also share this information with certain intermediaries (UPS, Cybercash, product manufacturers) strictly to process and ship your order.

    If at any time you register as a member at eBags, we will offer to keep you informed of new and ongoing benefits, exclusive sales and promotions, and other members-only benefits. We appreciate any additional, optional information you are willing to share with us, such as when, where, and how often you travel. This optional information helps us tailor your experience at our site, showing you content that we think might be interesting to you. Depending on the information you give us, we will also provide you with birthday reminders, gift ideas, and other special offers. You may make changes to your information profile at any time by clicking the Your Account link located at the top right of every page.

    eBags has security measures in place to protect the loss, misuse, and alteration of the information that we collect. We utilize a Cisco firewall and use SSL encryption to keep this information secure. If requested, we will provide information as required by law. Also, we will make sure to notify you by e-mail if we ever change how we use your personally identifiable information and provide an opportunity for you to opt out at that time.

    If you have further questions about eBags' privacy policy or comments on how we can improve the eBags shopping experience, please do not hesitate to e-mail us at privacy@ebags.com.

    Need more help? You can refer to the help center on our Web site, or e-mail one of our friendly Customer Help Specialists at help@ebags.com.

    You may also write to us at:

    Privacy Manager
    eBags, Inc.
    6060 Greenwood Plaza Blvd.
    Greenwood Village, CO 80111

    We always enjoy hearing from you and appreciate your business.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Hassle-Free Returns Policy

    We unconditionally guarantee all unused or defective merchandise for 60 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund or exchange. 

    • eBags will provide you with a prepaid UPS label to return the item to us.
    • You can return unused items sold by eBags for 60 days from the receipt of shipment. All items must be in the condition you received them with all hang tags attached and in the original box.
    • Your form of payment will be credited for the price of the bag and any taxes. Your credit will appear after eBags has received and processed your returned item through our return procedure.
    • Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

    If you would like to return an item or read more about our returns policy, please visit the eBags website, and click on ebags.com/returns.

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.