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Frequently Asked QuestionsORDER INFORMATION
Q: Where does G by GUESS accept orders from?
A: We are able to accept orders within the 48 continental United States as well as Alaska and Hawaii.
Q: Who do I contact with questions about my G by GUESS watch?
A: Please contact the G by GUESS watch manufacturer, Sequel International, directly by emailing them at WatchInfo@callanen.com. You may also reach them by calling 1-800-248-3775 or sending a written inquiry to:
145 Woodward Ave
Norwalk, CT 06854
Q: How should I care for my G by GUESS products?
A: To fully enjoy your new G by GUESS products, make sure you read the item's label and follow the care instructions. Here are a few more tips for keeping your items looking their very best.
For Dark Denims: Add 1/2 cup of white vinegar to the water when you wash your jeans for the very first time. This helps to set the dark dye in the fabric. Always wash denim inside out, zipper up, to prevent excess wear and delay fading.
For Ribbed Knits: To maintain an item's original shape, wash it in cold water and dry flat. To shrink the item, wash in warm water and dry in hot air.
For Silk Screened Items: Wash items inside out, and lay flat to dry or dry using cool air. Use fabric softener to keep the items soft.
For Items Decorated With Rhinestones Or Glitter: Follow the same instructions for Silk Screened items.
G by GUESS - Details
For questions regarding products, order delivery, or returns, please contact G by GUESS Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About G by GUESS
G by GUESS. Welcome to the inside.
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G by GUESS Shipping Rates
Listed below are shipping details for G by GUESS, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping Rates for all products (excluding Books, Music, Video and DVD) All Regions Continental US Alaska and Hawaii APO/FPO Continental US Street · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to Up $7.95 Continental US Street · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to Up $14.95 Alaska and Hawaii Street · Standard · (3 - 7 business days) Per Shipment Bands Shipment Rate $0.00 to Up $7.95 Alaska and Hawaii Street · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to Up $14.95 APO/FPO Street · Standard · (18 - 32 business days) Per Shipment Bands Shipment Rate $0.00 to Up $7.95 APO/FPO PO Box · Standard · (18 - 32 business days) Per Shipment Bands Shipment Rate $0.00 to Up $7.95
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Customer Care Hours:
Monday through Friday 9am-8pm (EST)
Saturdays 10am-7pm (EST)
Orders may be shipped one of the following ways:
††† * UPS Ground: 5-7 Business Days
††† * UPS Second-Day Air
Please note: orders for APO, and FPO addresses will be shipped USPS Ground. No deliveries will be made on Saturday or Sunday. Orders placed Monday through Friday before 4:00 p.m. EST are typically shipped within 24 hours.
SHIPPING TO P.O. BOXES
We are unable to ship to P.O. Boxes. However, orders shipped to A.P.O. or F.P.O. boxes within the United States are automatically shipped via USPS Ground.
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G by GUESS is required by law to charge sales tax on orders shipped to the following states:
Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia and Washington. Sales tax does not apply to orders shipped to addresses in other states.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Kid's policy (individuals under 13 years of age). GbyGUESS.com is committed to protecting the safety of children online. In compliance with the Children's Privacy Protection Act of 1998, GbyGUESS.com will never knowingly request or use personal information from children under 13 years of age without prior parental consent. If GbyGUESS.com receives actual knowledge that a subscriber is under 13 years of age, GbyGUESS.com will eliminate all personal information relating to this subscriber from our files.
INFORMATION WE GATHER
We use all information provided during registration and personalization to provide personalized content and services. Any information you supply will be used only to process requested transactions or to contact you regarding a specific transaction. GbyGUESS.com may also use this information in order to generate aggregate reports that help us determine how to improve our users' experience. This data is anonymous and does not contain any personally identifiable information. GbyGUESS.com will not disclose your user information to any outside organization without your consent, but GbyGUESS.com may share your user information with its affiliates websites, GUESS.com and GUESSbyMariciano.com or to the GUESS, Inc. marketing department. GbyGUESS.com may disclose user information to the government and/or third parties when we have reason to believe that disclosure of such information is necessary to identify or bring legal action against someone who may be violating our Terms and Conditions or otherwise causing harm to GbyGUESS.com or anyone who could be victimized by such activities, and where otherwise required by law or by legal process.
By providing your e-mail, cell phone number and/or telephone number during registration or personalization, you agree to receive marketing (including email, cell phone text messaging, and/or voice messaging) information from GUESS, Inc. that informs you of new products, sales, promotions, contests, and features. Depending on the terms of your cell phone calling plan, you may incur, at your sole expense, a charge for received text messages. We may also offer you special promotions from our site or our sponsors. If you prefer not to receive such communications, you may contact us at† firstname.lastname@example.org. We also use third party service providers to communicate with our customers and to do some promotions. We do not, however, authorize any of these service providers to make any other use of your information.
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Returns and Refunds
At G by GUESS, we want you to be 100% satisfied with your purchases. We'll happily accept the return or exchange of unworn, unwashed, or defective items. Need a different size? Color? Style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange.
G by GUESS will gladly accept returns and exchanges with the original receipt and tags attached for up to 30 days after the purchase. All swimwear, innerwear, pierced jewelry, fragrances and body lotions, however, are final sales. Sale merchandise may be exchanged only. Returns will be refunded in the method of original payment.
How to Return an Item:
- Complete the Return/Exchange Form included in your original shipment and enclose it with the item in its original packaging (when possible).
- Affix the enclosed shipping label to ensure correct delivery.
- Packages must be shipped prepaid. We cannot accept C.O.D. deliveries.
If you would like to exchange merchandise, simply call toll-free 1-877-Gby-GUESS and order your replacement merchandise. In-stock merchandise will be processed within approximately 24 hours at no charge for shipping and handling. We will charge your credit card for new merchandise and refund your credit card for returned merchandise as soon as we receive it.
Contact this seller Phone: 1-877-429-4837
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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Not sure what size you wear? Use the handy size charts below to find out.