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Frequently Asked Questions
Amamax (USA Seller) - Details
For questions regarding products, order delivery, or returns, please contact Amamax (USA Seller) Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Amamax (USA Seller)
Phone #: 1800-929-9343 , Monday-Friday 10am-5pm CST.
Distribution Center: Works 7 Days a week (excludes holidays)
Email Support: 24/7/365 (Includes Holidays)
It is our goal to give every consumer an easy and informed shopping experience. With our competitive pricing we can be aggressive in the market, while keeping enough value that we do not compromise on our level of service. Partnerships directly with manufacturers on the cutting edge of today's hottest tech trends give our customers the buying power of industry at the consumer level. We give item specific data, to enable our customers into making informed buying decisions avoiding the hype of our competitors. Amamax is here to stay; our parent company has a solid history in the computer industry, which gives us a solid foundation upon which to build our web future. It is the relationships we forge along the way that will sustain us and help us grow. We look forward to helping our customers grow with us.
How we got started
Being in business since 1993 as a wholesale company, we decided to delve into the larger market opportunities by offering E-tail/online. In the fall of 2000 AMAMAX was born. Since going live, we have helped millions of customers make informed and inexpensive computer and component purchases. We use our special relationships with the largest mfg's in the industry to give our customers the best deal possible. We let the public use our buying power to their advantage
Why shop with us?
Amamax Team works hard to provide only quality products and to meet the growing needs of our clients. Orders are shipped with insurance against damage as soon as all items become available. We offer a 30-Day Money Back Guarantee for each of our products regardless the cost of the package. If for any reason you are not completely satisfied with the product you purchased from us or it just does not meet your expectations, you should notify us within 30 days from the date of the purchase and we will process your the refund.
We keep our policies clear and concise, online and available before you buy, to let you know what kind of service you can expect dealing with Amamax. We do our best to please our customers, using true industry leaders as a guide to success.
The Microsoft Gold Certified Partner Program identifies companies that have proven a commitment and expertise in one or more specialized areas when delivering Microsoft technologies. Amamax.com has achieved Microsoft's Gold Member status in 2002
Parent Company Growth Points
Hong Kong Founding - 1984
Poland Expansion - 1986
Houston Expansion - 1993
California Expansion - 1997
Amamax online Expansion - 2000
Bulletproof Expansion - Fall 2001
Amazon Webstore - Fall 2010
BestDuplicator Acquisition- 2011
iMBAPrice Borned- 2012
Partnerships in Distribution
Samsung, LG, Sony Optiarc, Lite-On/Philips Lite-on Digital Solutions, iBM/Lenovo Dell, FSP Group, MaLabs, Ingram Micro, Seagate, Western Digital Technologies, Monoprice, TP-Link, Zyxel, ASUS, Vantec, Noctua, Zalman, Sparkle Power Inc., Advanced Micro Devices, Rosewill, Maxell, Cblwhl, Belkin, Crucial, Hynix, Kingston, AZZA, DataComm Electronics, iMBAPrice, Bolide, Compaq, Acard, ASI, BestDuplicator, Cables To Go, Champion Audio, D & H, LTC, Kingwin, Intel, Inno3D, NexCopy, Spartan/EzDupe, Innovision(Inno3D), ikan, MicroSoft, Systor, Syba, Oblanc, Poly Air, Sealed Air, MaxGroup, Rascom Computers, Arctic Silver Inc., Lemont Aircraft Corp, IC Diamond, Steren,
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Amamax (USA Seller) Shipping Rates
Listed below are shipping details for Amamax (USA Seller), including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-DayOne-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours per Item $0.00 $0.00 $0.00 $0.00 per Weight (lbs) $0.00 $0.00 $2.99 $4.99 per Shipment $0.00 $2.99 $14.99 $27.99 Continental US PO Box ETA 3 - 5 business days 1 - 3 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $3.99 $4.99 --- --- Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $1.99 $3.99 --- --- per Shipment $3.99 $7.99 --- --- Alaska and Hawaii PO Box ETA 3 - 7 business days 1 - 3 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $1.99 $2.99 --- --- per Shipment $3.99 $4.99 --- --- US Protectorates Street ETA 4 - 8 business days 2 - 4 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $1.99 $1.99 --- --- per Shipment $4.99 $19.99 --- --- US Protectorates PO Box ETA 4 - 8 business days 2 - 4 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $3.99 $4.99 --- --- APO/FPO Street ETA 18 - 32 business days 8 - 16 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $2.99 $3.99 --- --- APO/FPO PO Box ETA 18 - 32 business days 8 - 16 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $2.99 $3.99 --- --- Canada ETA 5 - 10 business days 2 - 4 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $4.99 $6.99 --- --- per Shipment $7.99 $19.99 --- --- Europe ETA --- 2 - 4 business days --- --- per Item --- $0.00 --- --- per Weight (lbs) --- $4.99 --- --- per Shipment --- $42.99 --- --- Asia ETA --- 2 - 5 business days --- --- per Item --- $0.00 --- --- per Weight (lbs) --- $4.99 --- --- per Shipment --- $52.99 --- --- Outside US, Eur., CA, Asia ETA --- 2 - 5 business days --- --- per Item --- $0.00 --- --- per Weight (lbs) --- $4.99 --- --- per Shipment --- $47.99 --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Amamax.com proudly offer Free Ground Shipping on all orders. Free shipping is only available in the continental U.S.A. Your total cost for purchase of any product will include shipping and handling charges shown on the Invoice. Ship via DHL, FedEx, UPS or the US Postal Service. This excludes APO/FPO/PO/FBO boxes. Shipping prices to special address's and its shipping cost will be clearly listed at check out. Any questions please direct them to an Amamax Customer Representative.
Order Process & Delivery Time
All packages are processed in a first come first served basis. It may take up to 2 business days. When possible Amamax will include all items in one box. Please note that all orders received after 2:00 PM CST will be processed on the next business day.
Weekend and holidays are not counted in the delivery time. For instance, if you ship a package on Friday, the normal delivery time is Monday. FedEx or UPS does not deliver on Saturdays or Holidays.
Depending on the weight of the package, shipping selection, and item it will ship from one of our reliable couriers. Domestic shipments will use UPS, FedEx and USPS to deliver. All international shipments will be using DHL Worldwide Express or FedEx International Priority.
Once an order has reached our shipping lines it cannot be cancelled through our online cancellation request system.
Where is my order shipping from?
All of our orders ship from the USA. We never ship from China and nor will we ever have plans to do so as we stay loyal supporting our own place. Items may ship from 6 different strategic shipping warehouses around the USA such include
2*in Houston, 2* in California, 1 in Tennesse, 1 in New Jersey
What couriers are used within Shipping?
Next Day, Second Day, and Expedited are Guaranteed. If it doesn't arrive on time listed on amazon estimated delivery, we will refund at full regardless and claim the courier ourselves or take care of our own mistake.
Couriers used include DHL,UPS, FedEx, USPS, Ontrac, Overnite Express.
International orders strictly ship only DHL, FedEx and UPS
We only ship internationally expedited with tracking and signature to ensure fully trackable delivery and smoothness. We will not go around and use an exporter or shipping service within the USA to consolidate. We will not use the USPS as they do not offer full door to door tracking. (if the order is shipping to a PO box it will be cancelled)
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Sales tax is not separately calculated and collected in connection with items ordered from Amamax (USA Seller) through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Amamax (USA Seller) may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Amamax (USA Seller) through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Customer Privacy is of supreme importance to Amamax. Amamax will not publish or sell the information provided to us by our customers regarding their email addresses, home addresses or other personal information gathered during the course of your shopping with us. Information provided to us by our customers is treated as a company secret to protect both Amamax and our customers.If there is any alert or any suspicion please immediately contact AmaMax so we can beaware of the situation and take necessary action
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Amamax (USA Seller) to get information about any additional policies that may apply:
Contact this seller Phone: 1800-929-9343
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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We do not offer gift services however you can request an item be shipped without a packing list. Since there is a tracking # on the order, you can track it and check with your recipient if they received it or not.
Some merchants offer gift wrapping for an additional fee. If Amamax (USA Seller) offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.
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Disclaimer & Legal Statement
LIMITATION OF LIABILITY: In all circumstances Amamax/MHL Computer Systems, Inc's maximum liability is limited to the purchase price of the products sold. Amamax/MHL Computer Systems shall not, under any circumstances, be liable upon a claim of action in contract, tort, indemnity or contribution, or other claims relating to the products it sells which exceeds this liability limit. Amamax/MHL Computer Systems shall not be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or net Amamax is apprised of the possibility of such claims or damages.
POLICY AGAINST COUNTERFEIT PRODUCTS: Amamax does not intentionally, willingly, or knowingly buy, sell, distribute or manufacturer any counterfeit products, hardware or software, that are in violation of US copyright or trademark laws. We require all of our venders and manufacturers to make the same pledge.
TITLE; RISK OF LOSS: Amamax/MHL Computer will arrange for shipment of ordered product(s) to the Customer, Free On board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. Amamax reserves a purchase money security interest in the product(s) until its receipt of the full amount due, and insures products against damage for this reason. Customers are expected to provide a reasonably secure delivery environment and are required to notify us if an unsafe delivery environment exists where products may be stolen before delivery. Customer agrees to allow Amamax to sign appropriate documents on Customer's behalf to permit Amamax to protect its purchase money security interest. All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the shipping package is broken. Amamax will advise Customer of estimated shipping dates, but Amamax will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
GOVERNING LAW AND JURISDICTION: Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Amamax/MHL Computer and Customer shall be governed by the laws of the State of Texas , without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Amamax/MHL Computer and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of Texas , Harris County , to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, and equity or otherwise, against Amamax/MHL Computer that is more than one year after the date of the applicable invoice.
SEVERABILITY: If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Texas law.
WAIVER: The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
ENTIRE AGREEMENT: These terms and conditions, together with the Amamax//MHL Computer's invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Amamax Computer and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Amamax and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
PROPOSITION 65 WARNING for California Residents: As a reseller, Amamax is not aware of whether any particular product contains any specific chemical known to State of California to cause birth defects or other reproductive harm. California customers are encouraged to check manufacturer’s website and/or read any notices on the product from the manufacturer to verify if the product has such problems before purchasing or using this product. As a general precaution, some circuit boards, especially those without RoHS certification, may contain solder that has lead as a component. Always avoid skin or food contact with any circuit boards. Always wash your hands after handling any circuit boards. De-soldering such circuit board is not recommended nor does it make any economic sense. If you have to do it, avoid inhalation of any fumes. This general warning is also provided on our shopping basket page and/or sent as a hard copy together with any orders shipped to California addresses. Search "California Proposition 65" online for more information.