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4.9 stars over the past 12 months
4.9 stars over the past 12 months (44,725 ratings)

Great Household - Details

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    About Great Household

    Great Household carries over 50,000 skus and works with hundreds of vendors. Our Customer Service hours are Monday-Friday , 9:00 a.m.-6:00 p.m we respond within 24 hours if not sooner. Please email us through amazon for any questions or issues we will be gladly to respond.

    Please contact us Directly for any questions about your order. Click contact us a representative will help you asap.

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    Great Household Shipping Rates

    Listed below are shipping details for Great Household, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
    Continental US StreetETA3 - 5 business days1 - 3 business days2 business days24 hours
     per Item$0.00$0.00$0.00$0.00
     per Weight (lbs)$0.44$2.49$3.99$4.99
     per Shipment$4.99$16.99$24.99$49.99
    CanadaETA5 - 10 business days---------
     per Item$0.00---------
     per Weight (lbs)$1.99---------
     per Shipment$19.99---------
    EuropeETA10 - 20 business days---------
     per Item$0.00---------
     per Weight (lbs)$7.99---------
     per Shipment$59.99---------
    AsiaETA10 - 16 business days---------
     per Item$0.00---------
     per Weight (lbs)$16.99---------
     per Shipment$99.99---------
    Outside US, Eur., CA, AsiaETA10 - 20 business days---------
     per Item$0.00---------
     per Weight (lbs)$16.99---------
     per Shipment$99.99---------

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50

    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Great Household Shipping Policies

    Shipping Times
    Shipping Times indicated anywhere on are business days. This means that shipping times do not include Saturday or Sunday and UPS holidays regardless if you selected expedited shipping. 

    We usually ship with three business days following the receipt of an order unless noted otherwise on the product page. We usually ship out via USPS, UPS, Fedex, or DHL from various warehouses across in the US and cannot always accommodate orders to post office boxes or APO/FPO addresses. Also not all items posted on amazon can be shipped internationally. Please contact us first if you have a question regarding if an item can be shipped internationally. If you place your order, and we can not ship your item internationally, we will cancel your order.

    International shipments the customer is responsible for their countries duty,custom and tax fees if applicable, we are not responsible for these charges.

    As Amazon states:

    Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

    Additional Processing Time is required for those type of orders that are shipped via USPS or Truck. In additional we usually take about one to two weeks to process, package and ship an international order, an order going via USPS to HI or AK, or an order going to PO Box. Our goal is to ship your order out as fast as we can.

    If any order is refused, the customer is responsible for the actual shipping charges and return shipping charges that are incurred to us from the shipping company.

    Shipping delays caused beyond the shipper's (UPS, DHL, Federal Express, USPS, etc.) including, but not limited to, the following:  the unavailability or refusal of a persona to accept delivery of the shipment such as having wrong phone number on order to schedule delivery; acts of God; Public authorities actuing with actual or apparent authority on the premises; acts or omissions of customs or similar authorities; riots, strikes, or other labor disputes; civil commotions, disruptions in air or ground transportation networks such as weather phenomena; and natural disasters, shall not be our responsiblitiy. Please contact the shipping company directly. The shipping company does not provide refund for shipping for these above cases, and nor can we for shipping charges if your packaged does not ge

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    Great Household Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from Great Household through the Site unless explicitly indicated as such in the ordering process. Items ordered from Great Household may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Great Household through the Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting, you are accepting the practices described in's Privacy Notice.

    In addition, we want you to be aware that will provide Great Household with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Great Household's Privacy Policy.

    Privacy Practices

    Great Household values the privacy of your personal data.

    See's Privacy Notice

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    Returns and Refunds

    Please refer to the Product Return Policy. Please contact Great Household to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Return Authorization.  You may return most new, unopened items within 30 days of the purchase date.  You must receive a Return Authorization (RA) number from Tool Hardware shop prior to shipping the item for return. The RA number must be provided on the return shipping label.  We cannot accept returns without an RA number or beyond the 30-day time frame.   In addition, Tool Hardware shop cannot be responsible for unauthorized returns.

    Shipping Costs and Restocking Fee. The customer is responsible for paying shipping costs both ways when returning an item, and for ensuring that the item is shipped with insurance and tracking.   Upon request, Tool Hardware shop can supply a return label at the customer's expense.  To cover our expenses, returns will be assessed a 15% restocking fee.  Since we do not sell used products, any item that cannot be resold as new will be ineligible for return or subject to an additional restocking fee.  Please check with us regarding these requirements before returning your purchase.  Items with defaced packaging, missing parts, missing warranty cards or manuals, or missing UPC/barcodes are not eligible for return.  Items that are refused for reasons other than shipping damage are subject to a 15% restocking fee, and the customer is responsible for shipping both ways.

    Defective Items.  Items that arrive defective may be exchanged for the identical item.  Please email us a description of the problem and contact the manufacturer's tech support center to ensure that the item is defective.  We will send out a replacement item upon issuance of a Return Authorization and receipt of the defective unit.  You will not be responsible for shipping when replacing a defective item.  

    Items Damaged in Shipment.  If you receive an item that was damaged in shipment, please contact us within the next day so we can get the situation resolved quickly.  You must keep the item and all the original packaging materials if needed for inspection.

    Please contact us directly not amazon if you have a question on the status of your return