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4.9 stars over the past 12 months
4.9 stars over the past 12 months (13,656 ratings)

NorthShore Care Supply - Details

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    About NorthShore Care Supply

    Founded in 2001, NorthShore Care Supply specializes in home delivery of various home health care supplies as well as many types of scales for weighing almost everything.

    Most customers tell us that they choose to buy from NorthShore because we carry products they can't find in stores, are extemely quick and reliable and are very responsive to our customer's needs and concerns.

    Located in the northern suburbs of Chicago, we are centrally located for quick and dependable shipping anywhere in the U.S.† Almost all orders ship the same day, as long as they are†placed by†3 pm Central time.† If you have any questions at all, please feel free to contact our customer care experts at any time via phone or email. We look forward to the opportunity to earn your business at NorthShore!

    Pickup Option: All items are eligible for customer pickup at our Buffalo Grove, IL location. Please contact us with your Amazon order number immediately after placing your order and we will hold your order for pickup and refund any shipping fees paid to Amazon.

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    NorthShore Care Supply Shipping Rates

    Shipping rates are determined based upon the total amount of your order for both standard and expedited shipping.† Some of our scales qualify for Free Standard Shipping, which is listed on the ordering pages for any applicable items.

    Shipments to PO boxes or to any address in Alaska, Hawaii, Puerto Rico, USVI and other US territories will be via USPS Priority Mail and will be required to pay expedited shipping rates on Amazon to qualify for this service.

    Customer Pickup Available: Customers have the option to pickup†items at our Illinois warehouse. Please contact us via email or phone to discuss options. Once an order has left our warehouse, pickup will not be available for that order. Any shipping charges paid through Amazon will be refunded if the order is picked up prior to shipment.

    Please give us a call at 800-563-0161 with any questions or concerns. Thanks for ordering from NorthShore!


    Listed below are shipping details for NorthShore Care Supply, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping Rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    Continental US
    Alaska and Hawaii
    US Protectorates
    APO/FPO
    Continental US Street · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $10.00 $7.95
    $10.01 to $35.00 $8.95
    $35.01 to $60.00 $9.95
    $60.01 to $80.00 $10.95
    $80.01 to $100.00 $12.95
    $100.01 to $125.00 $14.95
    $125.01 to $150.00 $16.95
    $150.01 to $175.00 $18.95
    $175.01 to $200.00 $21.95
    $200.01 to $250.00 $26.95
    $250.01 to $300.00 $32.95
    $300.01 to $350.00 $36.95
    $350.01 to $400.00 $42.95
    $400.01 to $450.00 $46.95
    $450.01 to $500.00 $49.95
    $500.01 to Up $56.95
    Continental US Street · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $10.00 $16.95
    $10.01 to $35.00 $24.95
    $35.01 to $80.00 $36.95
    $80.01 to $100.00 $44.95
    $100.01 to $125.00 $59.95
    $125.01 to $150.00 $66.95
    $150.01 to $175.00 $79.95
    $175.01 to $200.00 $89.95
    $200.01 to $250.00 $109.95
    $250.01 to Up $124.95
    Continental US PO Box · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $10.00 $16.95
    $10.01 to $35.00 $24.95
    $35.01 to $80.00 $36.95
    $80.01 to $100.00 $44.95
    $100.01 to $125.00 $59.95
    $125.01 to $150.00 $66.95
    $150.01 to $175.00 $79.95
    $175.01 to $200.00 $89.95
    $200.01 to $250.00 $109.95
    $250.01 to Up $124.95
    Alaska and Hawaii Street · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $10.00 $16.95
    $10.01 to $35.00 $24.95
    $35.01 to $80.00 $36.95
    $80.01 to $100.00 $44.95
    $100.01 to $125.00 $59.95
    $125.01 to $150.00 $66.95
    $150.01 to $175.00 $79.95
    $175.01 to $200.00 $89.95
    $200.01 to $250.00 $109.95
    $250.01 to Up $124.95
    Alaska and Hawaii PO Box · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $10.00 $16.95
    $10.01 to $35.00 $24.95
    $35.01 to $80.00 $36.95
    $80.01 to $100.00 $44.95
    $100.01 to $125.00 $59.95
    $125.01 to $150.00 $66.95
    $150.01 to $175.00 $79.95
    $175.01 to $200.00 $89.95
    $200.01 to $250.00 $109.95
    $250.01 to Up $124.95
    US Protectorates Street · Expedited · (2 - 4 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $10.00 $16.95
    $10.01 to $35.00 $24.95
    $35.01 to $80.00 $36.95
    $80.01 to $100.00 $44.95
    $100.01 to $125.00 $59.95
    $125.01 to $150.00 $66.95
    $150.01 to $175.00 $79.95
    $175.01 to $200.00 $89.95
    $200.01 to $250.00 $109.95
    $250.01 to Up $124.95
    US Protectorates PO Box · Expedited · (2 - 4 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $10.00 $16.95
    $10.01 to $35.00 $24.95
    $35.01 to $80.00 $36.95
    $80.01 to $100.00 $44.95
    $100.01 to $125.00 $59.95
    $125.01 to $150.00 $66.95
    $150.01 to $175.00 $79.95
    $175.01 to $200.00 $89.95
    $200.01 to $250.00 $109.95
    $250.01 to Up $124.95
    APO/FPO Street · Expedited · (8 - 16 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $10.00 $16.95
    $10.01 to $35.00 $24.95
    $35.01 to $80.00 $36.95
    $80.01 to $100.00 $44.95
    $100.01 to $125.00 $59.95
    $125.01 to $150.00 $66.95
    $150.01 to $175.00 $79.95
    $175.01 to $200.00 $89.95
    $200.01 to $250.00 $109.95
    $250.01 to Up $124.95
    APO/FPO PO Box · Expedited · (8 - 16 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $10.00 $16.95
    $10.01 to $35.00 $24.95
    $35.01 to $80.00 $36.95
    $80.01 to $100.00 $44.95
    $100.01 to $125.00 $59.95
    $125.01 to $150.00 $66.95
    $150.01 to $175.00 $79.95
    $175.01 to $200.00 $89.95
    $200.01 to $250.00 $109.95
    $250.01 to Up $124.95

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


    *  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
        Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    NorthShore Care Supply Shipping Policies

    At NorthShore Care Supply, we aim to ship your items as fast as possible and about 98% of our orders ship the same day they are ordered, or next business day if ordered after business hours. Most orders†placed by 3pm Central will ship same day, except on weekends and holidays which will ship next business day.

    For all items that ship from our Illinois warehouse, our standard default shipping is FedEx Ground/Home Delivery.† FedEx Ground is very quick and reliable and delivers next business day to IL, IN, WI, IA and MI (most zip codes) and in only 2 business days all the way to New York, New Jersey, PA and DC.† Delivery is 3 business days to FL, TX, CT, MA and 4 business days west of the Rockies.

    Our expedited shipping option is either (at our discretion)†or USPS Priority Mail†or FedEx (any†service with delivery in 1 to 3 days).† For PO Box or APO/FPO address, as well as Hawaii, Puerto Rico and Alaska, USPS Priority Mail is the only option offered at this time.† If you require alternate shipping arrangements, please call us at 800-563-0161 to discuss further.

    Some items, usually only physician or industrial scales, drop-ship directly from the manufacturers.† These items usually ship within 1 to 3 business days and are less likely to ship the same day since they fo not ship from our warehouse.† However, we only work with manufacturers that can ship our orders quickly and reliably and you will still receive a tracking number to check your shipment's progress.† Orders drop-shipped from manufacturers are not eligible for USPS Priority Mail shipping and will be delivered via UPS, or FedEx Ground at the manufacturer's discretion.

    Customer Pickup Available: Customers have the option to pickup many items at our Illinois warehouse. Please contact us via email or phone to discuss options. Once an order has left our warehouse, pickup will not be available for that order.

    Please give us a call at 800-563-0161 with any questions or concerns. Thanks for ordering from NorthShore!

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    NorthShore Care Supply Tax Information

    At NorthShore Care Supply, Sales Tax is only charged for deliveries made within the state of Illinois.† Certain medical supplies qualify for a reduced rate of 1.75% and an 8.00% rate is applicable to all other products shipped to Illinois addresses from Illinois warehouses. For shipments shipped to Illinois from locations outside of Illinois, Illinois use tax will be charges instead of sales tax and the rates are 1% for qualified medical appliances and 6.25% for general merchandise.

    If your organization is tax-exempt for purchases made through NorthShore care Supply and Amazon.com, please contact us at 800-563-0161 to discuss our requirements separately.

    Purchasers from NorthShore that claim their purchases are exempt from sales and/or use taxes must provide valid documentation to NorthShore before sales and/or use taxes will be removed from transaction. Transactions exempt for resale purposes must provide valid resale certificate. Transactions exempt for governmental or non-profit use must provide state exemption letter and payment must be made directly from exempt organization. NorthShore requires written proof that exempt governmental and non-profit transactions are being paid directly from the organization. Transactions paid by employees or contractors for future reimbursement by exempt organizations will not qualify as exempt transactions from NorthShore; rather only transactions where exemption letter from state is provided AND payment is made directly by the exempt organization. For other exemptions not mentioned here, NorthShore will review on a case by case basis and request specific documentation as applicable.

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide NorthShore Care Supply with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to NorthShore Care Supply's Privacy Policy.

    NorthShore Care Supply's Privacy Policy

    At NorthShore Care Supply, we do not share any customer information, either provided by Amazon.com, or directly to us by our customers, with any outside or third party organizations.† Additionally, email addresses will only be used for correspondence regarding orders or occassional promotions sent directly from us.

    NorthShore does not intend to collect personally identifiable information from children under age 13 without permission of the child's parent or legal guardian. Children under the age of 13 should submit personally identifiable information to NorthShore only with the explicit permission of their parent or legal guardian. Where appropriate, NorthShore will instruct children not to submit personal information. If your child has submitted personal information and you would like to request that such information be removed, you may do so as indicated above and NorthShore will use reasonable efforts to comply with your request.

    If you would like us to remove any of your customer information from our secure systems, please contact us at 800-563-0161.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    We are committed to ensuring that all of our products and services meet the highest of quality standards. If any items are received in a damaged condition, please contact us immediately (within 5 days of delivery). We will immediately replace any damaged merchandise or refund the damaged portion of your order.

    If you would like to return or exchange any unopened items, we will gladly exchange them for any other size needed or refund your money. Please call 800-563-0161 for an RGA number and to discuss the return/exchange. Returned items must be in their original packaging, unopened, and in good condition in order to be replaced or refunded.

    Special Note for Scale Orders: We can only accept returns on scale orders within 30 days of delivery. Restocking fees will apply in most cases, depending on the type of scale and condition and will be assessed upon receipt of your returned item. Average restocking fees are around 20%, but please contact us in advance for further information for your specific order. Items received damaged must be reported to us within†5 days of delivery.

    We encourage you to contact us with any feedback on our goods and services. Please feel free to phone our customer service representatives at any time at 800-563-0161.

    Contact this seller Phone: 800-563-0161

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    We do not offer any gift services at this time.† Any orders that ship to a different person and address then that of the billing party, will receive a packing list without prices with their order and the sales receipt will be mailed separately, if applicable.† All orders may receive our brochures or price lists inside the boxes even if they are going to a different person than the billing party.

    Gift Wrapping

    Some merchants offer gift wrapping for an additional fee. If NorthShore Care Supply offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.