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Frequently Asked QuestionsWhat if my shipment arrives damaged?
Items that arrive damaged will be replaced at no cost to the customer.
If shipped via freight carrier (large items)- please refuse delivery of the shipment or else note on the bill of lading all visible damage. The freight driver is required to wait for you to unpack and inspect your shipment before you sign for delivery.
If you would like your item to be replaced, please fill out a replacement request.
We have a 30-day return and replacement policy on all products. In addition, products ship with full manufacturer warranties. Please see product descriptions for additional warranty details.
We accept all forms of Payment that Amazon.com accepts if purchased over Amazon.
For offline processing, we accept certified checks, personal checks, bank wire, and money orders.
For government, educational, and corporate purchases, we accept purchase orders. Purchase orders may be faxed directly to us at 801-469-6774 and must specify contact information, ship to address, bill to address, and items to be purchased along with total authorized price. Payment is typically due Net 30. We reserve the right to deny credit and/or request additional credit-related information.
Shipping is free to all locations in the contiguous United States. Hawaii, Alaska, and international locations, additional fees may or may not apply depending on the item purchased. Please contact us for details.
Any sales tax due within the U.S. is included within our listed price. The price you see is the price you pay, there are never any hidden fees or costs.
Yes, please order as you normally would.
If you find a lower price elsewhere for a similar item, please contact us with the details of the product, price, and where you found it. In addition, you may also want to consider the return and shipping policy of the competing company. Please be sure to check that the price you found includes shipping, the item is in stock, and any taxes due are included. We reserve the right to not match prices at our discretion.
Sylvane - Details
For questions regarding products, order delivery, or returns, please contact Sylvane Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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We are specialists in creating a healthy, safe, and comfortable environment for you, your family and your worksite. Our broad selection of high quality products will help you to make your indoor environment healthy and keep it that way. Whether your concern is air quality, water quality, lighting quality, or healthy and safe cleaning, we have a solution that will fit your needs. Please contact us and one of our solution experts would be happy to assist you.
Sylvane, Inc. (//www.sylvane.com) was founded in 2000 and is a registered corporation in the State of Georgia. We are an authorized dealer for all products that we carry and are a member of the Better Business Bureau of Georgia.
Whether you have a problem with allergies, mold, environmental cleanup, or even simple heating and air conditioning, we have the answer. Please call us and we would be glad to tailor a solution for you. You can also browse our articles on indoor air quality and review our fine air purifiers, vacuum cleaners, dehumidifiers, air conditioners, and other indoor air quality products.
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Sylvane Shipping Rates
Listed below are shipping details for Sylvane, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)Standard Continental US Street ETA 3 - 5 business days per Item $0.00 per Weight (lbs) $0.00 per Shipment $0.00
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
All of our items shipped within the contiguous U.S. have free shipping!
The majority of our orders are shipped via UPS. Most in-stock items should arrive on your doorstep within five to seven business days after receipt of your order.International, Hawaii, and Alaska - Call for details.
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At this time, additional taxes will not be collected on items sold by this merchant.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.
We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so.
We are happy to provide further details of our privacy policies. For more information, call us at (800) 934-9194.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Sylvane to get information about any additional policies that may apply:
Contact this seller Phone: 800-934-9194
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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Our Website - //www.sylvane.com
Please visit us online at //www.sylvane.com for our full product catalog and detailed product information.