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BoxWave Corporation - Details
For questions regarding products, order delivery, or returns, please contact BoxWave Corporation Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About BoxWave Corporation
BoxWave Corporation is committed to providing each customer with the highest standard of customer service.
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BoxWave Corporation Shipping Rates
Listed below are shipping details for BoxWave Corporation, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days per Item $0.00 $0.00 $0.00 per Weight (lbs) $6.00 $9.00 $8.00 per Shipment $2.00 $27.00 $12.00 Continental US PO Box ETA 3 - 5 business days --- --- per Item $0.00 --- --- per Weight (lbs) $6.00 --- --- per Shipment $2.00 --- --- Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $15.00 $9.00 --- per Shipment $2.50 $27.00 --- Alaska and Hawaii PO Box ETA 3 - 7 business days --- --- per Item $0.00 --- --- per Weight (lbs) $15.00 --- --- per Shipment $2.50 --- --- US Protectorates Street ETA 4 - 8 business days 2 - 4 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $15.00 $9.00 --- per Shipment $2.50 $37.00 --- US Protectorates PO Box ETA 4 - 8 business days --- --- per Item $0.00 --- --- per Weight (lbs) $15.00 --- --- per Shipment $2.50 --- --- APO/FPO Street ETA 18 - 32 business days --- --- per Item $0.00 --- --- per Weight (lbs) $15.00 --- --- per Shipment $2.50 --- --- APO/FPO PO Box ETA 18 - 32 business days --- --- per Item $0.00 --- --- per Weight (lbs) $15.00 --- --- per Shipment $2.50 --- --- Canada ETA 5 - 10 business days 2 - 4 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $12.00 $9.00 --- per Shipment $2.50 $37.00 --- Europe ETA 10 - 20 business days 2 - 4 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $12.00 $9.00 --- per Shipment $2.50 $37.00 --- Asia ETA 10 - 16 business days 2 - 5 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $12.00 $9.00 --- per Shipment $2.50 $37.00 --- Outside US, Eur., CA, Asia ETA 10 - 20 business days 2 - 5 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $12.00 $9.00 --- per Shipment $2.50 $37.00 ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $11.98 $17.98 $16.95 $44.95 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $11.98 $17.98 $14.29 $44.95 DVDs $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
1.† When will my order be shipped?
Orders are processed in 24 to 48 hours, Monday through Friday. Orders placed on the weekends or holidays will be processed on the following business day. All orders are processed within 24 to 48 hours (during business days). Express orders must be placed by 6am PST (Pacific Standard Time) to be processed within the same day. Express orders placed after 6am PST will be processed the next business day. If your order is placed after 6am PST, but before 3pm PST, we may be able to accommodate same day shipping upon request.† Please submit your request including your order number to email@example.com.
2.† Do you ship outside of United States?
We ship our products worldwide. The shipping and handling cost depends on your order and the shipping method you choose. You can calculate the exact cost of an order including the shipping and handling charge using Amazon's checkout process. Please see Question #3 for more information regarding the shipping time for international orders.
Standard shipping method for international orders is shipped via USPS (8 to 10 business days). We also offer express shipping option via DHL WorldWide Express (2 to 4 business days).
Please note that customers in South Africa and United Arab Emirates are required to provide a P.O. Box shipping address.
3.† When will my order be delivered? Which shipping courier was used to ship my order?
For US orders:
- Standard (via USPS First Class or UPS Ground)
†††††† West Coast - 2 to 4 business days
†††††† Other areas - 5 to 7 business days
- 2nd Day (via UPS - with tracking)
†††††† 2nd business day, no Saturday delivery, no PO/APO box deliveries, not available for Guam or Puerto Rico
- Overnight (via UPS - with tracking)
††††††† Next business day, no Saturday delivery, no PO/APO Box deliveries, not available for Guam or Puerto Rico
For international orders:
- Standard (via USPS)
†††††††10 to 18 business days
- Express (via DHL Worldwide Express - with tracking)
†††††† 2 to 4 business days
Certain countries often experience longer than usual shipping time (more than 4 weeks) via standard shipping method. So it is recommended that you upgrade to the express shipping option to ensure that your package will arrive promptly: Portugal, Spain, Italy, and India.
4.† How can I request Saturday delivery?
Saturday delivery option is available upon request for $25 in addition to the Overnight Delivery cost. Please must submit your request via firstname.lastname@example.org.
5.† Is there a signature confirmation required for my delivery?
Orders over a certain weight require a signature confirmation. If you are unable to sign for your delivery and would like to waive the signature requirement, please submit your request including your order number to email@example.com.
6.† How much do you charge for shipping?
Shipping and handling charge depends on the value and weight of your order; it also depends on the shipping method you choose. You can calculate the exact shipping cost of an order using the Amazon's checkout process. You can review the shipping and handling charge before placing an order.
The shipping and handling charge of an order includes not only the postage and freight but also the packaging and handling labor costs.
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A 9.5% sales tax is charged for any order shipping to Washington state.
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- Standard (via USPS First Class or UPS Ground)
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
BoxWave Corporation values the privacy of your personal data.
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Returns and Refunds
The BoxWave Promise Here at BoxWave, we desire 100% customer satisfaction, and because of our faith in all of our products, we have sought to improve our services to all our customers with a NEW customer satisfaction guarantee.
Within 30 days of delivery of a shipment (you may find this date on your order invoice), you may return any product purchased from BoxWave Corporation, for any reason (barring outright abuse), for a refund (does not include shipping and handling). If your product is defective, or if the return is a result of our error, we will issue you a full refund.††* Please note that we can process returns and refunds only for items purchased from BoxWave Corporation.
We will not accept the returns of used, or abused items or items returned more than 30 days after delivery.
The original receipt and a Return Merchandise Authorization ("RMA") number MUST be accompanied with the products being returned or exchanged. Email BoxWave Customer Service†to request an RMA number
The product must be in its original packaging with its original accessories in undamaged/unused and clean condition. Products that are returned without their original packaging will require a 15% restocking fee. This restocking fee is final. Subsequent return of missing items will not reverse this deduction. Products that are returned incomplete, damaged (e.g., scratched), or used, will not be refunded nor returned back to you.
Unexpected shipping delays due to adverse weather, natural disasters, or other unscheduled events, etc., are beyond our control. Shipping fees for such shipments will not be refunded or discounted.
If an order is returned with postage due, this amount will be deducted from the refund.
We do not accept returns of:
- Any products that have been used, modified, or abused. For ClearTouches, the plastic backing must not have been removed from the ClearTouch at any time.
- Any item that is not in its original condition, is abused, is damaged, or is missing parts
Please do not send us items that do not meet the conditions listed above, as we will not issue refunds, refund temporary charges, or send a replacement/exchange for non-qualifying items and cannot return the items to you. We reserve the right to refuse a return without notice if it is determined that the items returned back to us do not meet the terms outlined in our Return Policy.
By returning an item (or items) back to us, you are agreeing to the Return Policy terms.
Is it necessary to return each individual accessory that came with the product when I send in a return? Yes. All original product, accessories, and packaging must be returned with your item in undamaged/unused and clean condition in order for BoxWave Corporation to process any RMA.
Products that are returned incomplete, damaged, used, or are not returned in their original packaging will require a 15% restocking fee. This restocking fee is final. Subsequent return of missing items will not reverse this deduction.
BoxWave Holiday Return Policy Gift purchases placed between November 18, 2013 and December 24, 2013, will qualify for our extended holiday return policy. Once you have obtained your RMA from BoxWave Customer Service, you may return these purchases through January 31, 2014. Please note that the return process and other restrictions will remain the same. What address should I send my return to? The address to send an RMA to is:
11410 NE 124th St #703
Kirkland, WA †98034
United States of America
Attn: RMA # (write your RMA number here)
RISK OF LOSS
All items purchased from BoxWave.com are made pursuant to a shipment contract. †This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
LIMITATION OF LIABILITY
BOXWAVE.COM IS NOT RESPONSIBLE FOR ANY INFECTIONS, CONTAMINATIONS, DELAY IN OPERATION OR TRANSMISSION, LINE FAILURE, ERRORS, OMISSIONS, INTERRUPTIONS, OR DEFECTS ARISING OUT OF YOUR USE OF THIS SITE OR WITH RESPECT TO THE MATERIAL PROVIDED AND/OR CONTAINED ON THIS SITE.
IN NO EVENT SHALL BOXWAVE.COM BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, RESULTING FROM WHATEVER CAUSE, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION UNDER THEORIES OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN ANY WAY IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE INFORMATION OR MATERIALS ON, OR ACCESSED THROUGH, THE BOXWAVE.COM WEB SITE.
NOTWITHSTANDING THE ABOVE, IN NO EVENT SHALL BOXWAVE.COM'S TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS, DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNTS PAID TO BOXWAVE.COM BY YOU IN CONNECTION WITH THE TRANSACTION CLAIMED BY YOU TO GIVE RISE TO YOUR CLAIM.
By visiting BoxWave.com, you agree that the laws of the state of Washington, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and BoxWave.com or its affiliates.
Any dispute relating in any way to your visit to BoxWave.com or to products you purchase through BoxWave.com shall be submitted to confidential arbitration in Seattle, Washington, except that, to the extent you have in any manner violated or threatened to violate BoxWave.com's intellectual property rights, BoxWave.com may seek injunctive or other appropriate relief in any state or federal court in the state of Washington, and you consent to exclusive jurisdiction and venue in such courts. †Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. †To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.