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4.8 stars over the past 12 months
4.8 stars over the past 12 months (240 ratings)

Frequently Asked Questions

Have a question? Contact us directly by phone or by email. 1-888-788-8202 Monday - Saturday 10a-5p Eastern Time. Emails are answered first come first serve. We expect at least 1 business day (24 hours) during the week to answer emails. We respond as quickly as possible.

Sound of Tri-State Inc - Details

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    About Sound of Tri-State Inc

    Sound of Tri-State Inc. strives to provide a superior product and service to all of our customers. We have been in business since 1990, and have been named Mobile Electronics Retailer of the year for numerous consecutive years since our opening. If for some reason you are not completely happy with our product or services we request that you contact us immediately by either calling our toll free line 888-788-8202 or by using the contact seller options through Amazon. Please keep in mind we are on East Coast Time.

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    Sound of Tri-State Inc Shipping Rates

    Listed below are shipping details for Sound of Tri-State Inc, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
    Continental US StreetETA3 - 5 business days
     per Item$0.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    Continental US PO BoxETA3 - 5 business days
     per Item$0.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    Alaska and Hawaii StreetETA3 - 7 business days
     per Item$24.99
     per Weight (lbs)$0.00
     per Shipment$0.00
    Alaska and Hawaii PO BoxETA3 - 7 business days
     per Item$24.99
     per Weight (lbs)$0.00
     per Shipment$0.00
    APO/FPO StreetETA18 - 32 business days
     per Item$24.99
     per Weight (lbs)$0.00
     per Shipment$0.00
    APO/FPO PO BoxETA18 - 32 business days
     per Item$24.99
     per Weight (lbs)$0.00
     per Shipment$0.00

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50

    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Sound of Tri-State Inc Shipping Policies

    We ship items within one business day of receipt of the order from Amazon, unless purchased over the weekend or on holidays. Most items are shipped via UPS or USPS depending on weight and size of the item and where the item is being shipped to. We provide tracking information with all of our orders and update the Amazon order form with that tracking information upon availability. Please keep in mind our warehouses are located on the East Coast of the United States. Expedited orders take 2-6 business days from the Amazon "Expected Ship Date." All other orders will ship first come first serve.
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    Sound of Tri-State Inc Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from Sound of Tri-State Inc through the Site unless explicitly indicated as such in the ordering process. Items ordered from Sound of Tri-State Inc may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Sound of Tri-State Inc through the Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting, you are accepting the practices described in's Privacy Notice.

    In addition, we want you to be aware that will provide Sound of Tri-State Inc with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Sound of Tri-State Inc's Privacy Policy.

    Sound of Tri-State Inc's Privacy Policy

    This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

    Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

    Collection of Information
    We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

    Cookie/Tracking Technology
    The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

    Distribution of Information
    We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

    Commitment to Data Security
    Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

    Privacy Contact Information
    If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

    By e-mail or By Phone: (800) 724-3135

    We reserve the right to make changes to this policy. Any changes to this policy will be posted.

    See's Privacy Notice

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    Returns and Refunds

    Please refer to the Product Return Policy. Please contact Sound of Tri-State Inc to get information about any additional policies that may apply:

    Contact this seller Phone: 1-888-788-8202

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Returns and Refunds

    Return Policy!
    Customers may return any products purchased from Sound of Tri-State within 30 days from day of purchase. Customer may request for a replacement product or a refund. If requesting a refund, a 15% restocking fee will be applied to your return.

    • There is absolutely NO refund for car audio products that have been installed.
    • Shipping charges are not refundable.†
    • Return shipping charge will be applied for refused packages.†
    • All damages that occur in transit must be reported within 24 hours of delivery, otherwise any request for return based on damage may be rejected at the discretion of Sound of Tri-State's management.

    Items with manufacturer's defect:

    • There is absolutely NO refunds for car audio products that have been installed. If the unit is defective, we can accept for repair only. Proof of professional installation†is required. †Please verify that the unit is compatible with your vehicle before ordering.†
    • Please return the defective product and we will promptly ship a replacement out to you.
    • If you are returning a defective item and do not want a replacement, there will be a 10% processing fee applied to your return.†
    • Items returned as defective that are found not to be defective will incur a† 15%† restocking fee for the returned unit, therefore we suggest contacting the manufacturer as listed in your owners manual for support prior to requesting a return authorization.
    • Refunds will not be issued if a return is made without a RMA # (Return Merchandise Authorization).†
    • Shipping charges are not refundable.†

    How to return an item?

    • E-mail Sound of Tri-State to request an RMA number. Please provide your order number, name and address along with the exact problem you are having with the item.
    • Please include a copy of your invoice or order confirmation email, write your RMA number on it and briefly describe the return reason.†
    • Return must be in a like new condition. Otherwise, up to a 15%† restocking fee will be applied.†
    • No refunds will be issued for returns without all the original packaging, manuals and accessories, or if a return is made without an RMA number.†
    • All returns must be received by Sound of Tri-State within 14 days from the RMA number issuing date.
    • We recommend returns be made via UPS or FEDEX insured freight only with tracking information.†
    • Sound of Tri-State accepts no responsibility for loss or damage items in return transit.†
    • You are responsible for all freight charges

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