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4.3 stars over the past 12 months
4.3 stars over the past 12 months (51 ratings)

Frequently Asked Questions

Q.† When will my Technician come to my home to assembly my piece of fitness equipment?
A.† Usually, technicians are able to assembly your new fitness product with 48 to 72 hours of acceptance into your home.

Q.† When my fitness equipment is delivered, where will it be placed until assembly?
A.† Amazon.com's outstanding shipping policy is "over the threshold"†† meaning just inside your doorway.

Q.† Can the Delivery Man take it into room of use?
A. †Unfortunately,† we do not have contact with the Shipping Company.† You may ask if that is an option when the delivery person arrives, or when speaking to the Shipping Rep. when scheduling the delivery.

Q.† What is included in the Concierge Assembly Service?
A.† Purchasing the Treadmill Doctor Concierge Service will insure that your new fitness equipment is assembled by a properly trained fitness technician, and that if any problems were created in shipping, the problems will be addressed ASAP.† Consumers also enjoy the ability to speak to a live person about any problems that occur with the machine, or questions concerning the assembly, etc.† You also will enjoy that the Technician will take any debris away from the interior of your home but not off of the premises, †in addition to an effortless installation of your new fitness equipment!†



Treadmill Doctor Concierge Assembly Service - Details

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    About Treadmill Doctor Concierge Assembly Service

    Treadmill Doctor is the largest services provider for fitness equipment repair in the United States. Treadmill Doctor prides itself on its customer centric beliefs, and will always place the end user first!† Treadmill Doctor specializes in new product reviews, repair parts, assembly services, and extended service plans for both residential and commercial fitness equipment both in the United States and internationally. †Treadmill Doctor has been placed on the Inc 5000 list of the fastest growing private companies in the U.S. for the last three years in a row. †

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    Treadmill Doctor Concierge Assembly Service Shipping Rates


    Listed below are shipping details for Treadmill Doctor Concierge Assembly Service, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Continental US StreetETA3 - 5 business days
     per Item$0.00
     per Weight (lbs)$0.00
     per Shipment$0.00


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Treadmill Doctor Concierge Assembly Service Shipping Policies

    Unless noted otherwise in the ordering pipeline Treadmill Doctor Concierge Assembly Service ships all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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    Treadmill Doctor Concierge Assembly Service Tax Information

    No sales tax due to this being a Service.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Treadmill Doctor Concierge Assembly Service with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Treadmill Doctor Concierge Assembly Service's Privacy Policy.

    Treadmill Doctor Concierge Assembly Service's Privacy Policy

    TRUSTeTreadmill Doctor is a Participant in the TRUSTe Privacy Seal Program. TRUSTe is an independent organization whose mission is to advance privacy and trust in the networked world. This Web site has agreed to have its privacy practices monitored for compliance by TRUSTe.If you have questions or concerns regarding this policy, you should first contact us at doc@treadmilldoctor.com. If you do not receive acknowledgment of your inquiry, or if your inquiry has not been satisfactorily addressed, you should then contact Truste.†This privacy statement describes how Treadmill Doctor collects and uses the personal information you provide on our Web site treadmilldoctor.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Due to this being a service, we handle all customer issues personally.† If you should have a concern or problem you may reach us at 888-362-1105 ext 233 for Concierge assistance.

    Contact this seller Phone: 888-362-1105

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Will the Delivery Person set the equipment up?

    The Concierge Service is a 2 step process.  We have found that having a Certified Fitness Installer is better for the machine, as well as the customer!  Our Technicians will assemble your equipment to manufacturer specifications quickly, and address any warranty or defects while in your home!  

    Equipment that has be assembled by a Treadmill Doctor Certified Technician will serve you for years longer, and will be assembled properly the 1st time!  Why trust an over the road driver with your expensive equipment, when we are just a click away?

  • Top of Page How long from the time of delivery until someone arrives to assemble my equipment?

    Treadmill Doctor will have a Service Technician in your home within 48 hours of equipment acceptance from the delivery company!  We even have some areas that offer Saturday assembly!  We base this on a Monday thru Friday schedule, and on customers availability.

  • Top of Page Where should I send my tracking information?

    Treadmill Doctors Concierge Service will send you an Introduction email, asking a few questions about your personal needs and wants regarding your new equipment. †Please just respond to that email, and add any tracking information you may have received from Amazon.com.