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4.6 stars over the past 12 months
4.6 stars over the past 12 months (7,418 ratings)

Frequently Asked Questions

For questions regarding products, order delivery, or returns, please contact OtcMaster. Customer Service Email : customersupport@otcmaster.com 

OTCMASTER - Details

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    About OTCMASTER

    We Carry All Health & Beauty and Toys Also..

    OTCMASTER is committed to providing 100% Best Service to each customer with the highest standard of customer service

    Customer Service Available : 516-723-9991

    Mon - Fri  10:00AM to 5:00 PM  EST

     

    Our Address : OTCMASTER, 8 Carlyle Drive, Glen Cove, NY 11542.

     

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    OTCMASTER Shipping Rates

     


    Listed below are shipping details for OTCMASTER, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Two-Day
    Continental US StreetETA3 - 5 business days1 - 3 business days2 business days
     per Item$0.00$0.00$0.00
     per Weight (lbs)$0.99$4.99$4.99
     per Shipment$4.59$13.99$23.99
    Continental US PO BoxETA3 - 5 business days1 - 3 business days---
     per Item$0.00$0.00---
     per Weight (lbs)$3.00$4.99---
     per Shipment$6.00$14.99---
    US Protectorates StreetETA4 - 8 business days------
     per Item$0.00------
     per Weight (lbs)$2.00------
     per Shipment$5.00------
    US Protectorates PO BoxETA4 - 8 business days------
     per Item$0.00------
     per Weight (lbs)$2.00------
     per Shipment$6.00------
    APO/FPO StreetETA18 - 32 business days------
     per Item$0.00------
     per Weight (lbs)$3.00------
     per Shipment$6.00------
    APO/FPO PO BoxETA18 - 32 business days------
     per Item$0.00------
     per Weight (lbs)$3.00------
     per Shipment$6.00------
    CanadaETA5 - 10 business days------
     per Item$0.00------
     per Weight (lbs)$9.00------
     per Shipment$13.00------
    EuropeETA10 - 20 business days------
     per Item$0.00------
     per Weight (lbs)$9.50------
     per Shipment$27.00------
    AsiaETA10 - 16 business days------
     per Item$0.00------
     per Weight (lbs)$9.00------
     per Shipment$27.00------
    Outside US, Eur., CA, AsiaETA10 - 20 business days------
     per Item$0.00------
     per Weight (lbs)$9.00------
     per Shipment$27.00------


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    OTCMASTER Shipping Policies

    OTCMASTER Shipping Policy :

    OtcMaster ships all items within two business days after receiving an order.

    After your order is shipped, you will receive an e-mail containing tracking information for your package. All Ground Packages You Will receive with in 5-9 Business Days.

     

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    OTCMASTER Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from OTCMASTER through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from OTCMASTER may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from OTCMASTER through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide OTCMASTER with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to OTCMASTER's Privacy Policy.

    OTCMASTER's Privacy Policy

    OtcMaster Privacy Policy :

    We do not keep any track record of the credit card information used by clients for buying products online. We always welcome your queries and questions, any comments and problems you face at our store while purchasing. You can send us your feedback related to privacy policy or any other issues related to our Amazon store.

     

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact OTCMASTER to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page CONTACT US

    Customer Service Available : 516-723-9991

    Mon - Fri 09:30 AM to 6:30 PM