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Frequently Asked Questions
Frequently Asked Questions
A. All of our products are 100% guaranteed or your money back. Simply return the unused portion of the product within 60 days for a total refund.
Q. Are our products FDA approved?
A. All of our nutritional products are considered food supplements. We do not consider them to diagnose, cure, treat or prevent any illnesses. Please contact your healthcare physician if you have any questions on any of the products.
Q. How are our products shipped?
A. Our products are shipped by USPS, Fed Ex or UPS. We do not ship to private post office boxes, so please give us a street address.
Q. Will name be sold?
Q. Should I consult a physician before using these products?
A. We suggest that all consumers check with their healthcare physician before using all supplements. We have provided some information for you that may be of assistance.
Q. If I need to return a product, where should I send it?
A. Phillips Health Care 3311 Gulf Breeze Parkway Gulf Breeze, Florida 32563
Q. Who pays for shipping charges for returned products?
A. If the product is damaged en route or arrives in unusable condition, the company will send a new product at no charge and no shipping! If the product is returned due to a change of mind or anything other than the quality of the product, a full credit will be given for the product but the consumer must bear the cost of shipping the product back.
Phillips Health Care - Details
For questions regarding products, order delivery, or returns, please contact Phillips Health Care Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Phillips Health Care
Phillips Health Care is one of the oldest medical websites initiated in 1996. It has marketed hundreds of products to medical doctors, health care professionals, and consumers in all 50 states and 40 countries. Phillips Health Care's products are marketed through doctors, nutritionists, chiropractors, and medical doctors establishing a track record of proven unique, well studied product. Products include Maxicholine, a high potency product for brain function, Opti-Q 100, a super absorbed Co-Enzyme Q-10, Yamcon pro , a concentrated progesterone cream , and Proderma, a concentrated natural estrogen for women. Also Phillips distributes over 3500 durable medical devices ranging from wheelchairs to walkers directly to consumers around the world. We also offer a complete line of over the counter drug products for every common illnessPhillips Health Care goal is to provide a healthful approach to medicine for all ages of men, women, and children. We want to give everybody the opportunity to live healthier and more satisfied lives through goal oriented medical and health products
In order to justify requirements of many customers, we are constantly working with cutting edge science and technology to improve our product selection and quality
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Phillips Health Care Shipping Rates
Listed below are shipping details for Phillips Health Care, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)Standard Continental US Street ETA 3 - 5 business days per Item $0.00 per Weight (lbs) $0.00 per Shipment $2.99 Continental US PO Box ETA 3 - 5 business days per Item $0.00 per Weight (lbs) $0.00 per Shipment $2.99 Alaska and Hawaii Street ETA 3 - 7 business days per Item $0.00 per Weight (lbs) $0.00 per Shipment $6.59 Alaska and Hawaii PO Box ETA 3 - 7 business days per Item $0.00 per Weight (lbs) $0.00 per Shipment $6.59 US Protectorates Street ETA 4 - 8 business days per Item $0.00 per Weight (lbs) $0.00 per Shipment $8.95 US Protectorates PO Box ETA 4 - 8 business days per Item $0.00 per Weight (lbs) $0.00 per Shipment $8.95 Canada ETA 5 - 10 business days per Item $12.99 per Weight (lbs) $0.00 per Shipment $0.00 Europe ETA 10 - 20 business days per Item $14.95 per Weight (lbs) $0.00 per Shipment $0.00 Asia ETA 10 - 16 business days per Item $19.95 per Weight (lbs) $0.00 per Shipment $0.00 Outside US, Eur., CA, Asia ETA 10 - 20 business days per Item $20.00 per Weight (lbs) $0.00 per Shipment $0.00
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $11.98 $17.98 $16.95 $44.95 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $11.98 $17.98 $14.29 $44.95 DVDs $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Shipping is normally completed within 2-3 days except where noted on the selling page. Carriers include UPS, USPS, FedEx and others, depending on the location and country. In many cases shipping is free. Tracking numbers are always given unless not provided by the carrier. Addresses must be complete and accurate or the seller will pay a restocking fee when the shipper returns the item(s) plus any additional handling fees charged by the Shipper
All exports are normally sent via USPS or FedEx. It may take up to 3 weeks to receive the item. The customer is responsible for all customs and duties and should research such fees BEFORE ordering. If the duties and customs are not paid and the merchandise is returned the customer is charged a 35% restocking fee and will not reimbursed shipping . If the merchandise is impounded by the customs in the country due to the unwillingness to pay for these fees the refund will not be given according to our policy
Returned items are shipped back at the buyers expense unless damage occurs in the original shipment. Cosmetics, food supplements, OTC drugs,electronics and Medical Devices are not returnable . Due to FDA rules,these items cannot be redistributed .Call 1800 514 5115 for more information.
All USA shipped Items, excluding power mobility devices, that are not damaged or the buyer no longer wants the item are returnable with prior approval (except for the items listed above) but the buyer is charged a 20% restocking fee and return shipping costs and is not reimbursed for the original shipping costs
Power Mobility Devices, including scooters and Power Chairs, will be accepted for return follow a RMA request and authorization . The buyer must pay for the shipping back to the facility and incur a 35% restocking fee. This restocking fee will not apply to damaged or defective power mobility devices . The buyer must describe in detail the issue and provide pictures of the damage due to shipping
Items returned after 60 days will not be refunded unless the item is under warranty or is defective
The customer is responsible to ship unwanted items to Phillips after receiving a RMA under the policies above
WE want to make our customers happy and will work with them on unique circumstances involving a returnable item. Call 800 514 5115 for more information
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Sales tax is not separately calculated and collected in connection with items ordered from Phillips Health Care through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Phillips Health Care may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Phillips Health Care through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
All information is strictly protected and not shared with any other entity. We cherish the privacy of all of our customers and do not publish or sell customer information. Information derived from the web site ,including credit card data, is stored in a secure location and protected by encryption.
For more information you may call 800 514 5115
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Phillips Health Care to get information about any additional policies that may apply:
Contact this seller Phone: 8005145115
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Returns are handled efficiently and quickly.
Items that are not returnable
Food Supplements, Consumables, Food, Vitamins, Drinks. OTC Medicine, Medical Devices, Electronics,Cosmetics, Perfumes,Lotions, or any item that is used or opened.
Items damaged in route are completely reimbursed ,however, prior approval is needed .See the Amazon policies.
Items returned for no reason other than not wanted or needed ,are not accepted without approval and the consumer is responsible for the return shipment costs. A 20 % restocking fee is charged on the item .
Please read the Amazon policy below or call 800 514 5115 for more information
Examples of returned units that will be disposed of immediately:
- Hazmat Items: Units containing hazardous chemicals or flammable substances, such as razors with alcohol in them, power tools with gasoline in them, batteries, perfumes, and so on. We will drain the chemicals/alcohol and dispose of these units.
- Broken glass products.
- Opened Personal Care and Sexual Wellness items. We will only process a return for unopened new units.
- Consumables, such as food, mints, vitamins, and so on.
- Items with expiration dates or lot numbers.
- Baby Items, such as pacifiers, bottles, baby monitors, and so on.
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Returned items are shipped back at the buyers expense unless damage occurs in the original shipment. Cosmetics, food supplements, OTC drugs,electronics and Medcial Devices are not returnable . Due to FDA rules,these items cannot be redistributed .Call 1800 514 5115 for more information.
Items that are not damaged or the buyer no longer wants the item are returnable with prior approval (except for the items listed above) the buyer is charged a 20% restocking fee and is not reimbursed for the original shipping costs . If the item weighs over 30 pounds the restocking fee is 35%