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4.8 stars during time selling on Amazon.
4.8 stars during time selling on Amazon. (10,343 ratings)

Frequently Asked Questions

What is customer service phone number:
818-671-1264

How can I return my item:
As long as the item is not damaged and it is in the same condition that you received you can return it within 30 days

How do I know if the phone will work with my service:
Compatibility
How to know if the phone is compatible with your carrier: if you are with Verizon, Sprint, or any carrier that they do not use sim card you need to buy their own phones, that means if you are with Verizon you need to buy a Verizon phone and our listing has to say Verizon phone, an unlocked phone won?t work with those service providers.

If your carrier is a GSM carrier (they use sim card) you need to call and talk to their text support or click on below link to find out what frequency band they are using, then check out listing to make sure the phone does cover those frequencies, if you carrier operating on more than one frequency (like AT&T 1900Mhz and 850Mhz) the phone has to cover both those bands otherwise you might don?t get any signal.

//www.gsmworld.com/roaming/gsminfo/index.shtml

If the phone is unlocked it means there is no lock on the phone to limit the phone to be used with pacific carrier, so it can be used with different carriers as long as they are on the same frequency bands.

If the phone is unlocked and operates with the same frequency as your carrier that means you won?t have any problem making or receiving calls and text messages but for picture messaging or the Internet you still need to configure the phone with your carrier. You are responsible to check with your service provider and do your research before purchasing the item. We don?t know who your service provider is and if the phone is unbranded or unlocked the MMS and browser and few other features won?t work unless you configure the phone with your service. The responsibility for this is completely upon the customers and the company is not liable for any problems of this nature.

In some areas some service providers are using different frequency band than what they posted so the phone might doesn?t work in that area, so please check before you by the item.

Verizon Customers : you only can buy Verizon phones, to activate the phone you need to turn on the phone and dial *228 choose option 1 or call 18009220204 and choose option 3.

T-Mobile Customers: T-Mobile operates on 1900Mhz band, you almost can use all the phones, only in very few places T-Mobile is using other carriers tower if you are in one of those areas you might have a problem with the phones that don?t cover 850Mhz frequencies. Otherwise once you buy the phone, insert your sim card and turn on the phone and enjoy using it.

AT&T Customers: you need to be careful with the phones you are using, AT&T is using 850Mhz 2G, 850Mhz 3G and 1900Mhz, so if you live in area under 850Mhz and you buy a phone that doesn't cover 850Mhz you won?t get any signal and your phone will say Emergency calls only and you will need to return the item for an exchange. Try to buy Quad-Band phones because they cover 850-900-1800-1900Mhz frequency and you should not have any problem.

International Customers: talk to tech support and ask about the frequency and make sure the phone you are buying will support their frequency.

orderinstant(USA) - Details

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    About orderinstant(USA)

    orderinstant(USA) is committed to providing each customer with the highest standard of customer service.

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    orderinstant(USA) Shipping Rates



    Listed below are shipping details for orderinstant(USA), including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Continental US StreetETA3 - 5 business days1 - 3 business days
     per Item$0.00$0.00
     per Weight (lbs)$0.50$0.99
     per Shipment$4.49$18.99
    Continental US PO BoxETA3 - 5 business days1 - 3 business days
     per Item$0.00$0.00
     per Weight (lbs)$0.50$0.00
     per Shipment$4.49$18.99
    Alaska and Hawaii StreetETA3 - 7 business days1 - 3 business days
     per Item$0.00$0.00
     per Weight (lbs)$0.50$0.99
     per Shipment$4.49$18.99
    Alaska and Hawaii PO BoxETA3 - 7 business days1 - 3 business days
     per Item$0.00$0.00
     per Weight (lbs)$0.50$0.00
     per Shipment$4.49$18.99
    US Protectorates StreetETA4 - 8 business days2 - 4 business days
     per Item$0.00$0.00
     per Weight (lbs)$0.50$0.99
     per Shipment$4.49$18.99
    US Protectorates PO BoxETA4 - 8 business days2 - 4 business days
     per Item$0.00$0.00
     per Weight (lbs)$0.50$0.00
     per Shipment$4.49$18.99


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    orderinstant(USA) Shipping Policies

    Orderinstantcom makes every effort to get your order out as soon as possible. In stock items are generally shipped with in 24-48 hours. Please note orders received after 2pm EST will not enter the shipping process until the next business day. Weekend orders (those received after Friday 10am) will be processed on Monday.

    Please Note: To help ensure proper delivery of shipments, a signature is required upon delivery.
    If there is a problem with your order you will receive an e-mail within two business days to advise you about the situation

    Please Note: Our Phones are sold to be used in US. We only sell in US and not to any other country. Using a 3rd party forwarder and forwarding a Phone by Air mail will damage the phone's Lithium-ion battery and dangerous and prohibited by Law "section 601.10.20". Also some features might not work in other countries.†
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    orderinstant(USA) Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from OrderInstant through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from OrderInstant may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from OrderInstant through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide orderinstant(USA) with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to orderinstant(USA)'s Privacy Policy.

    orderinstant(USA)'s Privacy Policy

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide OrderInstant with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to OrderInstant's Privacy Policy.

    Privacy Practices

    OrderInstant values the privacy of your personal data.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact orderinstant(USA) to get information about any additional policies that may apply:

    Contact this seller Phone: 888-211-9379

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Express Shipping is a option we offer for all of our customers on all items.

    If you are interested in Express Delivery, please know that we are located in Southern California. Our Time Zone is PST. The expedited shipping is a 3 business day service, and items typically process and ship within 1 business day.†

    Amazon processes ALL orders. If a order is pending by Amazon and delayed by Amazon, OrderInstant is not responsible for any delays caused. OrderInstant, like all sellers on Amazon, have no control on when a order is approved and actually processed and sent to us, this is all controlled by Amazon.

    If you need your item quicker, please contact us for special arrangements.