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4.8 stars over the past 12 months
4.8 stars over the past 12 months (376 ratings)

Frequently Asked Questions

Q: Wait a minute!  Are you the same company as Ace Photo Digital?
A: NO, we are not.  They are an entirely different company on Amazon.  We are in no way affiliated with Ace Photo Digital.

Q: How do you ensure shipments will arrive intact?
A: All Ace Photo shipments are packed and shipped in such a way as to ensure safe shipping and delivery and we've partnered with shipping carriers that we trust. We also require a signature on all deliveries to ensure that the package goes where it was intended.

Q: Wow!  Your shipping in the USA is really fast! How do you do it?
A: We usually pack and ship your order within 24 hours of receiving it (often on the same day if the order comes in before 1pm!)  and we're partnered with UPS to provide UPS Ground shipping which allows your package to be tracked as it travels to your door from ours. 

Q: Do you ever sell items that don't have a USA Warranty from the manufacturer, like grey market items?
A: Sometimes, we have a rare camera that wasn't available in the USA, but we clearly mark the listing as not having a USA warranty.  EVERYTHING ELSE has a USA warranty.

Q: Do you ever sell factory reconditioned items or refurbished items as new?
A: Never, if we have an item that was factory reconditioned or refurbished, we mark it as refurbished.  We would never sell you a repackaged item as new.

Q: If we purchase an item and I live outside the USA are there any additional costs?
A: YES, your host government may charge you customs and/or import taxes. We have no way of knowing what these will be ahead of time and we are not responsible for any additional fee's or taxes from the import of products sold.

Ace Photo - Details

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    About Ace Photo

    We are a Pro Camera Shop that is independently owned and operated for over 20 years. We are Authorized USA dealers for Nikon, Canon, Leica, Pentax, Sigma, Olympus, Epson, Tamron, Manfrotto, Gitzo, Crumpler, and all other products we sell! Our staff is unique in that we are ALL photographers and not just salespeople. We understand what you need to get the picture you want and will work with you to match you up with the right gear for the best price.

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    Ace Photo Shipping Rates

    Inside the Continental US, we ship UPS, FexEX, or USPS Priority, so that we can keep you, our valued customer, up-to-date with the current status of your packages. 


    Listed below are shipping details for Ace Photo, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Two-Day
    One-Day
    Continental US StreetETA3 - 5 business days1 - 3 business days2 business days24 hours
     per Item$0.00$0.00$0.00$0.00
     per Weight (lbs)$1.25$1.50$3.50$4.00
     per Shipment$8.50$11.99$19.99$75.00
    Continental US PO BoxETA3 - 5 business days---------
     per Item$0.00---------
     per Weight (lbs)$1.25---------
     per Shipment$8.50---------
    Alaska and Hawaii StreetETA3 - 7 business days1 - 3 business days------
     per Item$0.00$0.00------
     per Weight (lbs)$1.25$1.75------
     per Shipment$23.99$64.99------
    Alaska and Hawaii PO BoxETA3 - 7 business days---------
     per Item$0.00---------
     per Weight (lbs)$1.25---------
     per Shipment$23.99---------


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Ace Photo Shipping Policies

    We strive to be one the fastest shippers on Amazon.com.

    PLEASE NOTE:  We ship all packages with signature required at delivery. Please make sure that someone is at the delivery address to receive the package. 

    As such, we ship very quickly after receiving your order.  If you need to cancel an order, please contact us immediately at 703-430-3333 and have your order id available.

    We only ship to the address that Amazon.com provides.

    We do NOT ship to hotel rooms.  Any order being shipped to a hotel room will be cancelled.

    Please feel free to contact us to arrange faster shipping.

    International Shipping

    We do NOT offer international shipping.  If you choose to use a freight forwarding company, that is your choice.  Ace Photo's responsibility for the package ends when it's delivered to the freight forwarder.  If anything happens after it's been successfully delivered, that's between the buyer and the freight forwarder.

     If you choose to use a freight forwarder, the buyer is solely responsible for all taxes, duties, customs fees, and carrier fees.  If the item is returned for any reason, the buyer is responsible for any taxes, tariffs, custom fees, and carrier fees.  Ace Photo will NOT refund any taxes, duties, custom fees, tariffs, or carrier fees in the event of a return, for any reason.

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    Ace Photo Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from Ace Photo through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Ace Photo may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Ace Photo through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Ace Photo with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Ace Photo's Privacy Policy.

    Ace Photo's Privacy Policy

    We uphold the highest standards for protecting your information.  We never sell, give away, or otherwise disclose your shipping address or email address to anyone.

    EMAIL POLICY
    Your email address may be entered into our monthly newsletter.


    You may instantly unsubscribe by clicking the unsubscribe link in the top or the bottom of the newsletter.  This will ensure that you will never again receive our monthly newsletter even if you buy from us again.

    (But I promise that the newsletter is jam-packed full of great information, notices about our sales, new products, and is well worth reading)

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact Ace Photo to get information about any additional policies that may apply:

    Contact this seller Phone: 7034303333

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Our Return Policy

    We have a maximum return policy of 30 days (from date received) on items bought. (Except for those items sold between Nov 1st to December 31st, they can be returned by Jan 31st) items must be in new condition (unless the item was bought as used/refurbished), unopened, and undamaged.  For Digital Camera's, this means less than 200 shutter actuation's.  

    If the item is returned and found to be in working order but used, a 20% restocking fee will be charged.   We are not a rental facility and will not be used as such. 

    Seller reserves the right to refuse returns for opened or damaged items.

    Digital Cameras, Lenses and Flashes will be replaced within 14 days of purchase if there is something wrong with the unit.  After that, the unit will go back to the manufacturer for repair.

    All returns must be pre-approved through Amazon's Return Request interface in Your Account.

    All returns must include the following:

    • Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
    • Original intact UPC barcode. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or creditrequest status.
    • Valid Return Merchandise Authorization (RMA) printed and attached to the outside of the shipping box. 
    • Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.
    • The return must be complete and include all accessories (chargers, remote controls, batteries, cables, software disks, etc.)
    • Manufacturer documentation (manuals, warranty cards, registration information, etc.)
    • The RMA number must NOT be written on the original manufacturer'spackaging or box. Please attach the RMA print (with the barcode) onto the shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

    Returns Must Meet ALL Applicable Criteria

    If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned to you at your expense. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made,and you will be charged for all shipping to and from our Returns Warehouse that may be incurred. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the product back to you and to the payment of all shipping costs to and from our Returns Warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.

    If Ace Photo caused the error (i.e. wrong item sent), we will cover return shipping cost, up to, but not exceeding the cost of the original outbound shipping.  If the sale had free shipping, we will cover up to, but not exceeding our costs in the original shipping.  The item must be in original packaging, and wrapped well.  Any damage incurred during return transit is the responsibility of the buyer. 

    If you choose to use a freight forwarder, the buyer is solely responsible for all taxes, duties, customs fees, and carrier fees.  If the item is returned for any reason, the buyer is responsible for any taxes, tariffs, custom fees, and carrier fees.  Ace Photo will NOT refund any taxes, duties, custom fees, tariffs, or carrier fees in the event of a return, for any reason.