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Frequently Asked Questions
- Q- Where is my order?
A- Your order should be on its way. We usually ship our orders out within the next business day of when the order is placed. You can track your shipment by using the tracking number provided by our carriers. If you did not receive a tracking number, please contact us to obtain one.
- Q- How do I cancel an order?
A- To cancel an order, please refer to our Returns Policies page for more information. Orders are usually shipped out of our warehouse the following business day from when the order is placed. Cancelations of order after being shipped out will be subject to a shipping and handling fee. (S&H will not be refunded).
- Q- How long will it take my order to get to my house?
A- Depending on what type of shipping was purchased, it usually takes anywhere from 4 to 10 days from the date of purchase. We will usually ship small items via US Postal First Class Mail and may use other carriers for larger items. For Expedited Shipping, we usually use US Postal Priority Mail.
Breakdown of Shipping Time
Standard Shipping - Processing and handling time is 1 to 2 days, while delivery time is 4 to 8 days. Estimated time for standard shipping is 5 to 10 days.
Expedited Shipping - Processing and handling time is 1 to 2 days, while delivery time is 3 days. Total estimated time is 4 to 5 days.
Bestsku - Details
For questions regarding products, order delivery, or returns, please contact Bestsku Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Although our business is continually growing along with this fast paced industry, customer service still remains our #1 priority. We are proud to be able to provide our customers with friendly representatives, personalized service, and some of the best prices in the country. We are also proud to offer our customers a collection of titles that are exclusive to us.We are a proud member of Amazon.com and is a Featured Merchant with a average feedback score of 95%+. We have been specializing in games and other fun inspired items for over 10 years. With competitive prices, great customer service and quality products we have what it takes to keep customers satisfied and coming back.
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Bestsku Shipping Rates
Standard Shipping to the Continental US
(3 to 7 business days; No weekend/holiday shipping)*
Expedited Shipping to the Continental US
(2 to 5 business days; No weekend/holiday shipping)*
*Plus 1 to 2 days handling time
Times are estimates and are usually acurate, but can change.
Listed below are shipping details for Bestsku, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpedited Continental US Street ETA 3 - 5 business days 1 - 3 business days per Item $0.00 $0.00 per Weight (lbs) $2.00 $2.50 per Shipment $5.00 $8.50 Continental US PO Box ETA 3 - 5 business days 1 - 3 business days per Item $0.00 $0.00 per Weight (lbs) $2.00 $2.50 per Shipment $5.00 $8.50 Alaska and Hawaii Street ETA --- 1 - 3 business days per Item --- $0.00 per Weight (lbs) --- $3.00 per Shipment --- $10.00 Alaska and Hawaii PO Box ETA --- 1 - 3 business days per Item --- $0.00 per Weight (lbs) --- $3.00 per Shipment --- $10.00 US Protectorates Street ETA --- 2 - 4 business days per Item --- $0.00 per Weight (lbs) --- $3.00 per Shipment --- $10.00 US Protectorates PO Box ETA --- 2 - 4 business days per Item --- $0.00 per Weight (lbs) --- $3.00 per Shipment --- $10.00
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
WE DO NOT SHIP TO HOTEL OR MOTEL ADDRESS, APO, FPO AND ANY MILITARY ADDRESSES.
Please provide FULL, COMPLETE and up-to-date mailing addresses as we will not be responsible for returned packages nor extra shipping charges.
The delivery time for Standard shipping is 3 to 7 business days Mon.-Fri. (plus 1-2 days handling time); we may use a variety of carriers such as UPS, FedEX or US Postal Service depending on weight and location.
The estimated delivery time for expedited shipping is 2 to 5 business days Mon.-Fri. (plus 1-2 days handling time)
Please note that a signature may be required for the delivery of any package where the value of the contents is greater than $100. Also note we do not ship nor we schedule deliveries for weekends or holidays.
If you place an order on a Thursday or Friday, delivery may not occur until Tuesday of the following week.
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Sales tax is not separately calculated and collected in connection with items ordered from Bestsku through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Bestsku may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Bestsku through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
We are very concerned about the protection of privacy for all customers. We respect your privacy and your choice not to have your personally identifiable information shared with other people.
To protect the information you've given to us, we use commercially reasonable measures to prevent others from accessing your information.
We encourage parents to monitor their children's online use, and to help us protect their privacy by instructing them to never provide personally identifiable information, such as names and addresses, on this site or any other site without permission.
PlayStation and the PlayStation logos are registered trademarks of Sony Computer Entertainment Inc. Sega, Dreamcast, and the Dreamcast logo, are either registered trademarks or trademarks of Sega Enterprises, Ltd. Nintendo, the official seal, Nintendo 64, and the "N" logo are trademarks of Nintendo of America Inc. The ratings icon is a registered trademark of the Interactive Digital Software Association. All other marks are the property of their respective owners.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Bestsku to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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We do not accept returns nor give refunds on all PC Games. Due to CD key and security of ownership issues. Thank you.