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Frequently Asked Questions
Q: How can I contact PETCO about my order?
A: For questions regarding products, order delivery, or returns, please contact PETCO Customer Service:
Phone: 1-877-28-PETCO (1-877-287-3826)
For questions about a charge that has been made to your credit card, please contact Amazon.com. For questions about how to place an order, search Amazon.com Help.
Q: How do I track my order?
A: To track the status of your order, please visit: //www.petco.com/amazon/
Q: What is your return policy?
A: We want to make sure you and your pet are completely satisfied with every purchase. Read our return policy here.
Q: Why am I charged sales tax?
A: PETCO is required by law to charge applicable tax on all orders shipped to states in which PETCO has a physical location.
Q: Can I ship my order to an international location?
A: We ship to all U.S. locations (excluding P.O. Boxes, and APO/FPO addresses). We currently do not ship to international locations or U.S. Territories.
Q: Can I redeem a PETCO Gift Card online?
A: Unfortunately, at this time PETCO Gift Cards cannot be purchased or redeemed on Amazon.com.
Petco - Details
For questions regarding products, order delivery, or returns, please contact Petco Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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Petco is a leading specialty retailer of premium pet food, supplies and services with a commitment to quality animal care and education.
At†Petco, our vision is to create a fun and exciting shopping experience for our customers and their pets by offering a complete selection of pet-related products and pet services, including grooming, obedience training, vaccination clinics, and photography at competitive prices with superior customer service at convenient locations.
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Petco Shipping Rates
Standard Shipping to the lower 48 states
Standard Shipping to Alaska or Hawaii
Some items may have an additional surcharge fee based on size, weight, shipping directly from the product manufacturer, etc. This surcharge will appear on the product detail page. These surcharges cover our extra cost for shipping these items.
Listed below are shipping details for Petco, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)Standard Continental US Street ETA 3 - 5 business days per Item $0.00 per Weight (lbs) $0.00 per Shipment $5.99 Alaska and Hawaii Street ETA 3 - 7 business days per Item $0.00 per Weight (lbs) $0.00 per Shipment $8.99
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
We ship from multiple warehouses across the United States so you get your order as quickly as possible. Your order will be sent from the nearest warehouse that has your items in stock. In the event your order can't be filled by a single warehouse, your order may arrive in multiple shipments. As your items ship, we will send you an email detailing the shipment along with tracking numbers to track your packages during transit.
The carriers we use are FedEx Home, UPS and the United States Postal Service. The carrier we choose depends upon your destination and the items in your order and we are unable to offer you the ability to choose the carrier by which your order will be shipped. FedEx Home deliveries are made Tuesday through Saturday between 9:00 AM and 8:00 PM. USPS delivers Monday through Saturday. Due to carrier restrictions, some rural addresses are delivered in 6 - 12 business days.
We currently do not ship to P.O. Boxes, APO/FPO addresses, international locations or U.S. Territories.
Some items may limit the shipping methods available due to being oversized/overweight or shipping directly from the product manufacturer.
Please Note: Items with longer shipping times will be noted under "Availability" on the product page. These items ship directly from the manufacturer. You may receive separate shipments of your order if this occurs. Please allow an additional 14-21 days for delivery of items shipping directly from a manufacturer. Items from the manufacturer cannot be shipped to Alaska or Hawaii.
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Petco is required by law to charge applicable tax on all online orders shipped to states in which Petco has a physical location.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
At PETCO, we are concerned with protecting your privacy. PETCO uses the personal information about you for internal purposes, such as shipping and tracking your order. We will not sell, rent or trade your information.
We occasionally have third party agents who have access to personal information needed to help us fulfill your order. They are contractually obligated to maintain the confidentiality and security of the data. They are restricted from using this data for other purposes, and in any way other than to provide the requested services to PETCO, and may not alter or resell the data.
By placing an order with us via Amazon.com, we will create a PETCO online account for you. This account is created so we can fulfill your Amazon.com order. You will not receive unexpected email from us if you have not subscribed with us.
If we know a visitor is under the age of thirteen, we will collect a parent's permission offline (by postal mail, fax or phone) before we collect or share personal information with anyone else.
Please note that nowhere on the website do we knowingly collect contact information or financial information from children under the age of 13.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Petco to get information about any additional policies that may apply:
Contact this seller Phone: 1-877-287-3826
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.