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Focus Electronics & Appliances - Details
For questions regarding products, order delivery, or returns, please contact Focus Electronics & Appliances Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About Focus Electronics & Appliances
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Focus Electronics & Appliances Shipping Rates
Unless stated otherwise, all our products carry full manufacturers' warranties, included with each product. Manufacturer's warranty covers repairs or replacement of defective parts and /or products, as set forth by manufacturer's conditions. For a list of service centers please consult the manual enclosed with your product or check the manufacturer's website. Focus Electronics reserves the right to refuse returns or make exchanges on selected products.
No returns or exchanges on the following items: computers, printers, computer chips, computer monitors and televisions over 20 inches, air conditioners, vacuum cleaners, camcorders, fax machines, multizone systems, shavers and any consumables. Products requiring installation should be bench tested before installation. Items with cut wires or scratches are not returnable. Computer software, if defective, may be exchanged for the same title. Certain titles must be returned to the publisher directly. Unopened software may be returned for exchange of another title. All returned goods must be in their original, unused condition with all cartons, packaging material and paperwork intact. Blank warranty card and rebate coupon must be returned with merchandise. Do not damage, write, tape or alter the product, packaging or included paperwork in carton.
All merchandise is shipped fully insured. Refuse all obviously damaged cartons. In case of hidden damage, please notify us and/or carrier within three days. All claims for short-shipments must be made within three days of receipt of goods.
No returns accepted without prior authorization. RA number must appear on all returned goods. Return authorization number may be obtained by calling 800-223-3411 Monday through Thursday 10am to 6pm and Fridays 10am to 2pm. All returns are subject to examination. Refunds and exchanges are subject to manager's discretion.
OPEN GOOD STOCK RETURNS:
All opened good stock returns are subject to 20% restocking fee. It is the customer's responsibility to return the merchandise. Only goods returned in original, reselable condition will be accepted for refunds. Return authorization number and copy of invoice must be included in package.
Merchandise will be accepted for return within 15 days from ship date. Focus Electronics reserves the right to refuse merchandise returned not in its original condition.
If goods are defective, read manufacturer's warranty information enclosed. Should customer need to return defective product to us, claims must be made within 15 days of receipt and we will cover freight cost of replacement only. Return authorization required.
Non-opened merchandise needs a Return Authorization number and is returned at customer's expense. They are subject to 20% restocking fee.
Refused goods, as per UPS policy, are subject to freight charges in both directions. A 20% restocking fee will apply.
COMMON CARRIER DELIVERY PROCEDURE
No returns or exchanges on air conditioners and major appliances. All air conditioners and major appliances carry manufacturers' one year warranty for parts & labor. Extended service contracts, up to five years on all parts and labor, are available. Carefully inspect goods/cartons before accepting. Your order is shipped to you fully insured. Damaged shipments should be refused. Hidden damages must be reported to Focus Electronics at 800-223-3411†within 48 hours. Do not discard any packaging material or paperwork. In case of damages we will process all claims. Undeliverable or good stock refused shipments are subject to freight charges in both directions, plus a 20% restocking fee.
We appreciate your business and are looking forward to serving you.
Listed below are shipping details for Focus Electronics & Appliances, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-DayOne-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours per Item $0.00 $0.00 $0.00 $0.00 per Weight (lbs) $1.10 $3.90 $5.99 $7.99 per Shipment $5.49 $14.90 $30.00 $50.00 APO/FPO Street ETA 18 - 32 business days 8 - 16 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $1.49 $1.49 --- --- per Shipment $15.49 $20.49 --- --- APO/FPO PO Box ETA 18 - 32 business days 8 - 16 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $1.49 $1.49 --- --- per Shipment $15.49 $20.49 --- --- Canada ETA 5 - 10 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $6.49 --- --- --- per Shipment $14.99 --- --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $11.98 $17.98 $16.95 $44.95 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $11.98 $17.98 $14.29 $44.95 DVDs $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Most orders are shipped within 1-3 business days via UPS, USPS.
We ship to the 48 continental US States.
We ship to APO/FPO addresses.
We do not ship to Post Office boxes.
Expedited shipping available at additional cost, see shipping rate chart above.
We ship to Canada. All import/export customs duties and return freight are at the customer's expense and responsibility.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Focus Electronics & Appliances to get information about any additional policies that may apply:
Contact this seller Phone: 718-871-7600
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.