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Frequently Asked QuestionsDo you have anything to do with BBQ Pro Grills?
No! Our Web Site and our business is not at all related to BBQ Pro Grills. We do get a lot of questions and complaints and we often reccomend that you contact the retail outlet where you purchased your grill or smoker to find out how you can get some recourse with your problem or questions.
What shipping option should I chose for International Shipping?
To Canada we frequently use UPS shipping due to the ease of customs. However, unless you are in a really big hurry, we normally ship it via US Postal. Choose USPS option when shipping and we will add it after you confirm. When outside of the United States, please select USPS Priority Mail and we will calculate shipping costs and notify you of the amount before charging your account.
How Secure Is Your Site?
Your security is very important to us. BBQProShop.com uses Secure Sockets Layer (SSL) encryption to protect data transmissions of your personal and financial information. SSL is the industry-standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it can not be read as the information travels over the Internet. BBQProShop.com does not allow any transactions that do not occur on a secure connection.
BBQ Pro Shop - Details
For questions regarding products, order delivery, or returns, please contact BBQ Pro Shop Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About BBQ Pro Shop
BBQ Pro Shop is the place to find only the best quality Barbecue utensils, accessories, spices, barbecue rubs and smokers to help you grill like pro. We bring with us years of experience in working with some of the best pitmasters in the business. We strive to carry only the highest quality products, we would not sell anything we do not use ourselves.
Growing up Jeff worked at Poeta's Food Mart in Highwood, IL. Famous for it's homemade italian sausage, Jeff worked Highwood Days as a teenager and grilled thousands of sausages and marinated skirt steaks that were sold at the festival for Poeta's. Jeff worked as a caterer and grilled for Poeta's as well. He learned to make Italian sausage, de-bone chicken breasts and trim beef tenderloins. His Poppy taught him to BBQ on the gas grill that was always on the deck at his childhood home and he often grilled for the family.
Gretchen moved to Chicago from Buffalo and met Jeff while working for Elizabeth Karmel and learned the art of grilling from the master. Gretchen worked on the Weber Grill account for many years and honed her skills in cooking attending many James Beard dinners and learning how to grill from Elizabeth and the many experts they came in contact with. Gretchen taught Jeff that there was more to life than skirt steak, burgers, sausage and chicken breasts. Gretchen took Jeff to the world famous Memphis in May BBQ Contest and their life changed forever.
Gretchen and Jeff began to grill together after getting married in 2000 and they honed their skills, getting their first Primo Smoker and learning to smoke ribs, chicken and sausage. They love to grill everything and the only thing that goes in the oven is stuff that just will not work on the grill. (Mostly chicken fingers for their two children) Jeff has mastered ribs and is working on smoked brisket. Their specialty is beer can chicken and their annual Thanksgiving feast which includes BBQ Turkey, always cooked on the grill, never in the oven and many racks of smoked baby back ribs. Ribs became a tradition because Gretchen's father Harold was not a fan of turkey. Now the ribs are the biggest hit and the crowd grows every year.
BBQ Pro Shop was born out of a love for BBQ smoking and grilling. We kept finding all of these wonderful products that we used every time we grilled and could not find anywhere to buy them on a consistent basis. Now we have a stock room full of Willingham's, Sarah's Sea Salt, Renaissance Rub, 17th Street Sauces and Grill Friends tools which comes in handy. BBQ Pro Shop is our gift back to the world of BBQ, we have had the pleasure of knowing the love and fellowship of the BBQ community and sharing that with the world is our mission.
To all of you, from both of us at BBQ Pro Shop - Thank you, thank you, thank you for your business and Happy Grilling!
Gretchen and Jeff
Owners and Operators
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BBQ Pro Shop Shipping Rates
All orders will be shipped via FedEx Ground shipping or USPS. Additional shipping charges apply for faster shipping methods (Second Day or Next Day Air); delivery to Alaska, Hawaii, US Territories, and military addresses (AP, AE, AF, etc.); as well as delivery to international destinations. Occasionally, shipping rates will be calculated incorrectly by our automated system, in which case an error message should be displayed during checkout or we reserve the right to seek your approval for shipping charge changes due to errors in the automated calculation. In the unlikely event that this occurs, your charges will be corrected by us.
Order Deadlines. Typically, orders placed by noon in your time zone, Mon-Fri (excluding holidays), will process and ship on that same day. Orders placed after noon in your time zone will typically process and ship on the next business day.
Special Circumstances. Despite seasonal increases in shipping volume, we will do our best to ensure that your merchandise is shipped no later than the next (and usually the same) business day as you submit your order (see Order Deadlines). Upon shipment, UPS Holiday Transit Times may apply (see ups.com for general information).
A back-order notification will be sent on any item that is not in stock.
We offer a complete range of delivery options. All options, however, may not be available for orders shipping to Alaska, Hawaii, US Territories, military addresses (AP, AE, AF, etc.), or international delivery destinations. Due to variability in current rates, the shipping courier for international orders will be selected at BBQ Pro Shop's discretion.
Listed below are shipping details for BBQ Pro Shop, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-DayOne-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours per Item $0.00 $0.00 $0.00 $0.00 per Weight (lbs) $0.00 $0.00 $0.00 $0.00 per Shipment $7.99 $8.99 $25.99 $49.99 Continental US PO Box ETA 3 - 5 business days 1 - 3 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $7.99 $8.99 --- --- Alaska and Hawaii Street ETA 3 - 7 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $0.00 --- --- --- per Shipment $9.99 --- --- --- Alaska and Hawaii PO Box ETA 3 - 7 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $0.00 --- --- --- per Shipment $9.99 --- --- --- US Protectorates Street ETA 4 - 8 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $0.00 --- --- --- per Shipment $7.99 --- --- --- US Protectorates PO Box ETA 4 - 8 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $0.00 --- --- --- per Shipment $7.99 --- --- --- APO/FPO Street ETA 18 - 32 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $0.00 --- --- --- per Shipment $7.99 --- --- --- APO/FPO PO Box ETA 18 - 32 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $0.00 --- --- --- per Shipment $7.99 --- --- --- Canada ETA 5 - 10 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $0.00 --- --- --- per Shipment $49.99 --- --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Our rule is that when you request shipment, you take responsibility for any product that is lost or claims with the chosen shipper. We will send a confirmation along with your tracking number for the shipment. If you are on vacation, or not available to accept this shipment, if signed for, it becomes your responsibility to handle any and all related investigations and or claims with the shipper chosen.†BBQ Pro Shop is not responsible for merchandise that is lost or stolen after it has been signed for or delivered to the address provided. Signature and delivery is the responsibility of the purchaser. We suggest that you drop ship your package to any place where there is always some to sign for and receive the package, to make sure you can receive it safely. BBQ Pro Shop will not accept liability for shipping charges incurred if the product is returned to BBQ Pro Shop because notice was left and the product would have been delivered if you were available to sign for it.†If the product is returned to BBQ Pro Shop as undeliverable for any reason, we will process a †credit for the product only, shipping will not be refunded. We suggest you track your package as soon as tracking information is available and make sure you are available to†receive†the product as we ship all of our products with tracking for this reason.
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Sales tax is not separately calculated and collected in connection with items ordered from BBQ Pro Shop through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from BBQ Pro Shop may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from BBQ Pro Shop through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
We are committed to protecting your privacy. We use the information we collect on the site to make online shopping at BBQ Pro Shop possible and convenient. We will never sell, trade, or rent your personal information to others.
BBQ Pro Shop may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. BBQ Pro Shop may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of BBQ Pro Shop, our customers, or others.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact BBQ Pro Shop to get information about any additional policies that may apply:
Contact this seller Phone: 8669448758
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.