I purchased the goalZero and was excited to use it on an upcoming trip, except it doesn't charge the iPhone 4S. Yes, it works with the iPhone 4 and iPod Touch, but not the latest iPhone 4S. So I thought, what did I miss? Going on the website and reading the info on the packaging its says "works with iPhone". Going on the the goalZero website there is a brief FAQ that says: "Yes, the Guide 10 and Nomad 7 work with iPhones, although we've found that new generations of iPhone 4's can be fairly unruly....". Unruly? Huh? Not helpful at all - now you tell me.
Additionally, the packaging the unit came in says a AAA battery adapter is included but there was none in the box. Then if you go to the website, it says you need to buy the AAA rechargeable separately which come with an adapter.
What a great idea but major disappointment. The site should say: "Is not compatible with the latest iPhone, iPhone 4S" I'm now trying to return to Amazon.
Called customer service and explained my situation. Basically they said I need the GoalZero 10 PLUS. They could sell me one for $159. I said what am I supposed to do with the other one and they said ...uh, uh. Very poor customer service. I was hoping for this: "Wow, I'm sorry about that sir. I know it is confusing because we don't make it clear on our website that you'd need the GoalZero 10 PLUS for your iPhone 4S. That's our bad and we're fixing it. For all your hassle, just send us the unit and we'll ship you the right one today overnight. Happy customers are our priority!" ooopss that's Zappos! GoalZero - read the customer reviews about customer service. Make a change today.Goal Zero 19010 Guide 10 Plus Black/Silver Small Adventure Kit